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DaveR54's avatar
DaveR54
Aspirant
Sep 06, 2016
Solved

RN10400 Won't Shut Down

My NAS won't complete shut down when selected from the GUI or initiated by the power button on the unit.  It hangs on the "Shutting Down Goodbye" screen with only the power indicator blinking at approximately a 1 Hz rate.  Othe LEDs are on solid. Only the WoL function is enabled.  Disk Spin Down and Power Timer are both off.  And the Log contains all GREEN indications.

Tried to manually re-install the FW from the downloaded ZIP file, but of course that did not complete because it could not shut down to restart.  Did an OS Reinstall from the Boot Menu.  No luck on any of these efforts.  When unit hangs at Shut Down, I have to pull the DC plug from the rear and then reinsert it.  Unit operates fine otherwise.  Any suggestions would be greatly appreciated!!

 

Running FW 6.5.1.

One application loaded: PLEX.

1.77TB free out of 1.81TB

  • It seems that the last entry before the system is booting again consistently relates to shutting down the MySQL service.

     

    What do you use MySQL for? Perhaps removing this would resolve the problem.

    I can see you don't have much data on this unit (less than 70GB) and it hasn't been factory reset (wipes all data, settings, everything) since you got it with 6.0.0 firmware. So one option would be to backup your data, do a factory default (wipes all data, settings, everything) and restore your data from backup.

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    • DaveR54's avatar
      DaveR54
      Aspirant

      I unchecked the WoL box and that made no difference.  Still hangs on the "Shutting down" screen.  

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