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RN316 randomly freezing shared folder on 6.4.0
Hi,
I upgraded a client's RN316 to firmware 6.4.0 about 2 days ago. The firmware update reported successful and all seemed ok for about half a day.
Now the primary share (2.7TB) of data, has become extremely unstable, randomly freezing up for about 10 minutes when PC's or Macs try to access it.
Protocols enabled are SMB, AFP and NFS, and permissions are open - everyone can read/write.
The unit has 2 x 4TB hard drives running (mirrored).
Approx. 25-30 users may be accessing the share at any one time, and this was fine on 6.2.4.
I had hourly snapshots running, but have reduced them to daily to try troubleshoot - the issue persists.
I have tried using the 2nd NIC instead (Gb LAN), changed the device IP address, really just about exhausted all I can think of.
Is there any way to rollback to 6.2.4?
Will resetting permissions maybe help, or switching off and re-enabling protocols for the relevant share...?
Thanks guys, I'm at a loss here. A great product being let down by these bugs right now :(
I upgraded a client's RN316 to firmware 6.4.0 about 2 days ago. The firmware update reported successful and all seemed ok for about half a day.
Now the primary share (2.7TB) of data, has become extremely unstable, randomly freezing up for about 10 minutes when PC's or Macs try to access it.
Protocols enabled are SMB, AFP and NFS, and permissions are open - everyone can read/write.
The unit has 2 x 4TB hard drives running (mirrored).
Approx. 25-30 users may be accessing the share at any one time, and this was fine on 6.2.4.
I had hourly snapshots running, but have reduced them to daily to try troubleshoot - the issue persists.
I have tried using the 2nd NIC instead (Gb LAN), changed the device IP address, really just about exhausted all I can think of.
Is there any way to rollback to 6.2.4?
Will resetting permissions maybe help, or switching off and re-enabling protocols for the relevant share...?
Thanks guys, I'm at a loss here. A great product being let down by these bugs right now :(
Do you have ssh enabled? If so, can you go in and run top to see if "[btrfs-cleaner]" shows up and is using lots of CPU? If so, then you may well be experiencing an issue that's been reported in other threads.
22 Replies
Replies have been turned off for this discussion
- Apparently 6.4.1 is now out and has fixed this issue...
Hi nybblesandbytes,
Thanks for the feedback. You may now tag this thread as resolved by clicking "Accept as Solution" in one of the responses that you received.
Let us know if you have further questions.
Kind regards,
BrianL
NETGEAR Community Team
So after another day of troubleshooting, I have what I hope is some good news.
Netgear Support came back to me today after I sent them the full device logs this morning.
They noted something very obvious - my data volume is 90% full, and therefore very much in the red. Apparently they recommend that users stay under 80% for optimal operation.
I then went in and deleted some old snapshots and anything redundant, freeing up almost 100GB in the process.
I have to say that since then, I am cautiously optimistic as all users seemed to be stable at close of business.
I am busy monitoring the device remotely and will continue to do so tomorrow morning, and then report back... and then put an additional drive in of course!
KenD90027- how full is your RN316...?
Problem remains on my RN314, unable to access admin page to delete snapshots. Was at 90% of 3.5TB nybblesandbytes .
So far I have performed a successful usb recovery for the 6.4.0 and then successfully ran an OS recovery through the boot menu. After rebooting, the unit has an active activity light for several minutes while the LCD shows "Booting..." . Shares are available on the network during that time. Then at some point the shares lose accessibilty and the activity light goes dark. Suggestions anyone? mdgm-ntgr?
Hi nybblesandbytes
I am curious to know whether you were able to get on to the web interface for your 316?
I am having a similar issue but I cant get on to the web interface to be able to delete snapshots/disable the snapshot schedule. Mine is also incredibly full so I am hoping this will be a fix if I can get on to it to delete snapshots.
BennyKind Web interface is fine - occasionally it freezes up for a few minutes, but it comes right after a while.
After I deleted some snapshots things seemed to improve a bit, but we went ahead and got an extra 4TB drive today.
I have just installed it and it is resyncing - estimated time to resync is 25 hours, so will likely finish sometime tomorrow.
I will be sure to report back after the storage has been expanded.
I am experiencing the same problem with my 314
No way to go back, unfortunately.
There is an issue with the built in user group and network permissions but it sounds like your issue is unrelated.
I also have a 316 and I see an issue where windows explorer gets "stuck" when trying to open a folder in a share, if I cancel the request to open the folder and then double-click the folder to open it it opens the second time. This is extremely annoying. Possible similar to your issue. Take note Netgear.
Ir is of course possible that you have a disk problem unrelated to the firmware. Are the smart stats normal? Can you remove and test both drives with vendor tools?
Thanks for the quick reply vandermerwe!
Gaan ons op Saterdag wen? ;)
Not sure if it's related, but the Web Interface admin page also goes loopy at the same time as the shares lag - it just hangs for about 5 minutes and eventually comes up... slowly.
SMART status within the interface shows both drives as good. I haven't been able to remove the drives and test though...
It all went south after 6.4.0.
I was trying to figure out if something else on the LAN may be the cause - I have been scanning the logs on the switches - found one port with a ton of failed packets, so I am going to see what that is about tomorrow... could be flooding the LAN somehow maybe? Just grasping at straws here...
I will revert in the morning.
Thanks again for your help and time!
So it seems there isn't anything even plugged into the suspected LAN port on the switch, so that kinda rules that out.
Sporadic issues again today - share dropping randomly and freezing up PC's.
All I can see happening in the logs is old snapshots deleting on the hour.
Should I manually cleanup the snapshots?
Can I reload the same firmware (6.4.0) manually?
Just thinking of more options here...
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