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Netgear Insight
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Hi all,
I have changed the mail address for our netgear insight account and we cannot connect anymore. Here's the error :
"Some error occured while updating user,Please try again"
I can connect on my.netgear.com with this account and see our devices. I've tried to change the password but nothing works.
Could you help me please ?
TIA,
Regards,
Stephen Lemaire
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Let me inquire this case that you have so that we may know what seems to be causing that issue.
Regards,
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Re: Netgear Insight
Hi zwann,
Welcome to our community!
As per checking on your profile. I was able to see that you do have multiple WACs on your account. So I think your account was still intact. But the question is, did you merged your profiles before changing your email? I believe we do have a single sign on for this apps.
Regards,
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Re: Netgear Insight
Hello,
Probably not.
Can you help me figure this out ? I need to be able to use the Insight android app to configure those APs.
TIA !
Regards,
Stephen
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Re: Netgear Insight
Could you tell me how I can connect with my credentials to the android app. I'm still receiving the error : "Some error occured while updating user,Please try again"
For the record, I can connect to the my.netgear.com with the same credentials without any problem.
Thanks for your help.
Stephen
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