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Re: Parental control not working
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Downloaded Netgear Genie. Router is on and running (using it now), but when I try to eneble Parental Controls in Genie, it tells me "Internet is not available. Connect your router to the Internet." WTF?
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Hi @db4545,
Welcome to the community!
1. What is the firmware version of the router?
2. Please try using another device (Android, iOS, computer).
3. Have you tried resetting the router?
4. Are you able to login through https://netgear.opendns.com/sign_in.php?
Regards,
Dexter
Community Team
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Re: Parental control not working
Hi @sirlancelot33,
1. What is the firmware version of the router?
2. Please try using another device (computer, Android, iOS).
3. Have you tried resetting the router?
Regards,
Dexter
Community Team
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Re: Parental control not working
Firmware has the latest version. I don't have another device. Of course I have reset and restarted the router.
Anyone have any real solutions?
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Re: Parental control not working
Hi @sirlancelot33,
I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
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Re: Parental control not working
Was there a solution? I'm having the same problem. Opening Parental Controls through the Genie program on Windows does not work. It either says I'm not connected to the internet (when I am), or the OpenDNS login fails (it's an existing account I have verified in my browser).
R6700v3
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Hi @db4545,
Welcome to the community!
1. What is the firmware version of the router?
2. Please try using another device (Android, iOS, computer).
3. Have you tried resetting the router?
4. Are you able to login through https://netgear.opendns.com/sign_in.php?
Regards,
Dexter
Community Team
- Mark as New
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- Subscribe
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