Netgear VPN reset license reset

[ChrisCam]

Hello,

I have a 5 user license pack installed on some laptops which have crashed which I have now replaced with new laptops. Unfortunately I am unable to uninstall the license and these remain marked as in use. Is ther a way to resolve the situation. Thanks for all the support you can provide.

[DaneA · Accepted solution]

@ChrisCam,

I just got an update that both VPN license keys you have provided have been reset.  You may now re-register the VPN license keys to your new PCs/laptops.

Since your concern has been addresed/resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

DaneA
NETGEAR Community Team

[DaneA]

@ChrisCam,

Welcome to the community! 🙂 

Kindly send me the following below via private message:

a. the 5-user VPN license key that needs to be reset

b. e-mail address that was used when you have registered the VPN license key 

Regards,

DaneA

NETGEAR Community Team

[ChrisCam]

Sent private message thanks

[DaneA]

@ChrisCam,

I double-checked my Inbox and I didn't receive your private message. 

Regards,

DaneA

NETGEAR Community Team

[DaneA · Accepted solution]

@ChrisCam,

I just got an update that both VPN license keys you have provided have been reset.  You may now re-register the VPN license keys to your new PCs/laptops.

Since your concern has been addresed/resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

DaneA
NETGEAR Community Team

[ChrisCam]

Thanks Issue is now soMuch appriciated/

Chris