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Re: M4300-52G - suspected flash memory fail - Netgear please read

jrogowski
Follower

M4300-52G - suspected flash memory fail - Netgear please read

I am posting here as the Netgear website refuses to allow me to create an RMA ticket resulting in this helpful notice:

wrong.PNG

 

It would appear that no one is free to chat either:

noChat.PNG

This for the last hour. So please could someone from NG contact me about raising an RMA ticket. Details below:

 

 

 

One of our M4300-52G switches became unresponsive after stack reboot causing system wide outages.

switch_stack.png

Switch removed, stability restored. IT investigated and think it's the flash memory failing/corrupted. It's basically cycling startup procedure over and over.

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DaneA
NETGEAR Employee Retired

Re: M4300-52G - suspected flash memory fail - Netgear please read

@jrogowski,

 

Welcome to the community! 🙂 

 

Found out from the NETGEAR Support Team that you have already an ongoing support ticket which describes your concern as per your initial post.  Kindly login to your MyNETGEAR account then send a follow-up e-mail pertaining to your support ticket or call back as soon as possible. 

 

 

Regards,

 

DaneA

NETGEAR Community Team

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