Re: Anyone seeing internet connection drops with Armor enabled?

dirceuguerra · ‎2020-03-05

I have been using orbi (rbk50) with Armor activated for almost 6 months and had never experienced any kind of connection problem. but since yesterday, I have noticed a certain limitation in navigation. some websites take a long time to load. photos and videos, practically do not open. the bank app does not load or log in, the same with skype. When I disabled Armor everything was back to normal. the firmware is up to date and it was a totally random problem. I do not know what to do.

Christian_R · ‎2020-03-05

Hello Community Users,

For those still experiencing issues with their Orbi system, may you confirm whether you still have Armor enabled or not. If you do/do not have Armor enabled and still are having issues, please send me a message with your serial number and contact info.

Thanks,

Christian

dirceuguerra · ‎2020-03-05

is disabled and working perfectly. But shouldn't we expect it to work properly with active Armor?

Christian_R · ‎2020-03-05

Hi dirceuguerra,

Absolutely! It is expected that Armor supported routers are functioning properly.

Christian

dirceuguerra · ‎2020-03-05

and to make matters worse, it is not a free service. I paid and I can't use it because it limits my internet. frustrating.

jjvoliver · ‎2020-03-05

That's why I decided to go a more efficient, segregated way to finally have my network setup and secure the way I wanted.
As you'll see in my first post, I already have a Cujo firewall, a Fing Box, and my mesh system. So, switched to an Amplifi HD system, and am now a happy camper. My RBK53 is going on eBay soon.

Good luck with this guy's, seems like you'll need it.

Christian_R · ‎2020-03-10

Hello dirceuguerra,

I can assist with support reaching out to you for further investigation. If interested, please send me a private message with your contact info and serial number. In the meantime, may you let us know the current firmware version your Orbi units are on.

Thanks,

Christian

TechGuru1986 · ‎2020-03-27

I had the same drop connection issues as you did. At first, I thought that Netgear Armour would be a nice and effective network protection for my home network and smart devices as well as for all my PCs and tablets. I activated the Armor two times and immediately after the activation, I began to experience wifi disconnection from phones and tablets frequently without warning. My PC which was wired connected to the router directly with an ethernet cable also lost its connection and so did the internet. I reset the Orbi and again activated Armor one more time and the drop in wifi and wired connection happened again including my main PC. What puzzling me was that there was no explanation whatsoever as to what caused the problem. Finally, I gave up activating Netgear Armor and just used Mcafee Internet Security on my PCs and tablets and the internet and the connection worked perfectly with no issues. I can not survive on an unstable internet connection like that. Hopefully, the Netgear community could find a solution to this.

Christian_R · ‎2020-03-30

Hello TechGuru1986,

Thanks for sharing your experience. If you're interested, we'd be glad to work with you on the issue(s) your reporting. If so, please send me a private message with your contact info and serial number.

Thanks,

Christian

Rsnauert · ‎2020-04-02

Any resolution to these problems? I am in the same boat as the OP and have disabled Netgear Armor in order to get back to a stable connection.

dirceuguerra · ‎2020-04-02

no news. in fact, I was having so many problems with disconnection and instability with some IoT in my house that it drove me crazy.

I had to disable router mode and go back to AP mode. And incredibly everything was back to normal. Frustrated because I would like to use Orbi in router mode and enjoy the security of Armor.

HarryGh · ‎2020-06-22

Had many problems dropping connection. Verified that WAN was operating well. Finally turned the Netgear Armor off. Performance is close to normal now.

@mgdurand1 wrote:
I installed Armor on my 2 1/2 year old Orbi and started having internet drops once I streamed content on my TV. I had the same issue when I thought I had removed Armor but apparnetly I had not. I figured I'd need a new router soon anyway, so I bought a replacement RBR50 and it set up fine. Then it dropped internet again. I did a factory reset and have not yet added Armor back in (I had purchased a year subscription). I have also had no internet drops. I want to add Armor back in but am a bit gunshy given the experience of the past week. I will likely do so soon, but am interested if I am the only one experiencing the internet drops with streaming or otherwise. Thanks.

kdharris64 · ‎2020-07-17

Same issue with my R6700v3 router. With working from home and having to connect to my company's VPN, it was dropping the connection every few minutes. I finally had to just disconnect the router altogether and wire my work laptop directly to the modem until I figured it out.

I reset to factory settings and did not re-install Armor. No problems. I like the concept, but it definitely wasn't stable enough to release.

I hope I can get my money back! Hopefully they will resolve the issues with Armor and i will give it another try...someday...

Kelly

HarryGh · ‎2020-07-17

Had the same problem. Had to constantly reset it.

Will not be using armor anymore. It is a good idea executed poorly.

WinterMute · ‎2020-08-05

I have just started a thread asking for simple features that would allow us the ability to see and address whatever is causing the dropouts.

https://community.netgear.com/t5/NETGEAR-Armor/Interacting-with-Armor-once-it-s-enabled/td-p/1955263

I'm hoping that leads to a generally productive discussion to help people like us who are reporting our issues, sometimes getting a prompt to engage tech support, but otherwise having to completely walk away from Armor or from our hardware altogether.

gustavlund · ‎2020-08-20

@Christian_R Having the same issue as everyone else in this thread. Internet drop outs when Netgear Armor is activated. Shoud I send yo a message with my contact details and serial number as well so you cane make some analysis? Right now Netgear Armor is useless for me and it is very annoying having paid an expensive subrciption for something that hasn't worked for a year now.

Regards

gustavlund

WinterMute · ‎2020-08-27

Just an update: my Armor experience didn't go well and I'm done with it. @Christian_R I have posted detailed feedback in the appropriate thread here:

https://community.netgear.com/t5/NETGEAR-Armor/Share-Your-NETGEAR-Armor-Experience/m-p/1863299/highl...

Best of luck to those continuing to work with Armor.

PhilipJA · ‎2020-09-08

Had Same problem with dropping internet..

Solution: Disabled ARMOR.. works fine now.

LloydG · ‎2021-01-02

There's definitely an issue with Netgear Armour. I'm not technically minded enough to know the problem, but streaming services are certainly an issue. Tried downloading Prime for Google TV on chromecast today, wasn't having it. Knew something was up when I created a hotspot via the phone as WiFi and downloading it worked via that. Then went back into the app after reconnecting it to the orbi and it worked for approx 1 minute. Kept crashing and buffering constantly...then turned off Armour and bingo, Prime started to stream without issues. Maybe it creates a firewall or something and some apps just don't get on with it??

mgdurand1 · ‎2021-01-02

Tried to use Armor for months. Kept dropping conneciton no matter what I did. Finially disabled it, got a refund (I had purchased the service) and never looked back. Problems disappeared and never came back. Armor is definately not ready for prime time.

jmorris1747 · ‎2021-01-07

The same intemittent Network drops and the only fix is to reset the router. I finally disabled the the Armor on my router and have not had anymore issues.

ShawnKR · ‎2021-02-01

I'm having the same issue. Sadly, I just purchased the Armor. Ever since it has been activated I've been having problems with Internet connectivity. Oddly, my VOIP phone and email still work, just not the internet. Well, my TIVO minis lose connection to the main TIVO as well. Rebooting the router has been the only solution. I've turned off Armor to see if that fixes the problem.

PhilipJA · ‎2021-02-01

Easy fix: just disable Armor and problem goes away.

Not the correct fix of course but until they fix Armor......

jmorris1747 · ‎2021-02-01

Yep...thats what I did to get it to work....I was rebooting the router daily until I disabled Armor....needs work not ready for release.

ShawnKR · ‎2021-02-01

@jmorris1747 wrote:
Yep...thats what I did to get it to work....I was rebooting the router daily until I disabled Armor....needs work not ready for release.

Hard to believe they have not addressed this problem since this thread is already 2 years old. If they have a problem like this it makes me wonder how effective their software is.