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Through trial and error, I was able to resolve the issue. In case anyone reading this trail is looking for a solution rather than try to mine for answers in the manual or website try this:
1. Disconnect the ethernet cable from the Access Point. (Remove the power source as well if not using POE.)
2. Log in to the WiFi router using the router's IP address and your admin credentials to access the cloud portal.
3. Go to the Devices tab.
4. Delete the device from the list.
5. Using a paper clip, insert in the reset hole on the Access Point and hold for 30 seconds.
6. On the cloud portal, in the Device tab, Add a device.
7. Input the serial number for your Access Point. You can find this information on the back of the unit.
8. Input the MAC address for your Access Point. Also on the back of the unit.
9. Just for good measure, insert the paper clip in the reset hole on the Access Point again and hold for 30 seconds.
10. Reconnect the ethernet cable to the Access Point. Be sure to use the correct port, and connect to power source if not using POE.
11. Watch the Cloud LED. it will blink once, then go solid amber for a while. If it is still solid amber after 5 minutes, remove ethernet and repeat steps 9 and 10.
12. Once the Cloud LED begins blinking steadily amber, the Access Point is updating. At this point, you can mount the unit and wait a while.
These steps worked for me. I spent hours trying to find the answers on the website and in the manual, but nothing was this clear. This is the kind of stuff that should be readily available, but isn't.
Now that I know what works, I can do this process in minutes if it happens again.
I am in the office today. the only LED that is lit is the cloud, and it is solid amber.
I tried to factory reset it using a paperclip, held it in for at least 10 seconds, but no change. Still solid amber. If I try to run troubleshooting on it, it says it is offline. I tried resetting from a browser, in the Insight Cloud Portal, but it says it is offline. Still just solid amber light on the access point.
Through trial and error, I was able to resolve the issue. In case anyone reading this trail is looking for a solution rather than try to mine for answers in the manual or website try this:
1. Disconnect the ethernet cable from the Access Point. (Remove the power source as well if not using POE.)
2. Log in to the WiFi router using the router's IP address and your admin credentials to access the cloud portal.
3. Go to the Devices tab.
4. Delete the device from the list.
5. Using a paper clip, insert in the reset hole on the Access Point and hold for 30 seconds.
6. On the cloud portal, in the Device tab, Add a device.
7. Input the serial number for your Access Point. You can find this information on the back of the unit.
8. Input the MAC address for your Access Point. Also on the back of the unit.
9. Just for good measure, insert the paper clip in the reset hole on the Access Point again and hold for 30 seconds.
10. Reconnect the ethernet cable to the Access Point. Be sure to use the correct port, and connect to power source if not using POE.
11. Watch the Cloud LED. it will blink once, then go solid amber for a while. If it is still solid amber after 5 minutes, remove ethernet and repeat steps 9 and 10.
12. Once the Cloud LED begins blinking steadily amber, the Access Point is updating. At this point, you can mount the unit and wait a while.
These steps worked for me. I spent hours trying to find the answers on the website and in the manual, but nothing was this clear. This is the kind of stuff that should be readily available, but isn't.
Now that I know what works, I can do this process in minutes if it happens again.
