Can't raise a support ticket or RMA for in-warranty
OMG Netgear.....
My 316 is suffering (again) from the lit-touch-panel-non-responsive issue. This is the 2nd unit - as the first one had the same issue and was replaced.
Logging into the support portal for my registered product, it says I have 299 days left on my warranty. Submit RMA request and "SOMETHING WENT WRONG".
Go back in the browser and forward again and it says I have no warranty and have to post here?!?
Netgear - WTF? I don't want to replace my Readynas for what is now a systemic issue? Your broken website reflects your systemically broken, 2nd time Readynas 316...
Why can't I RMA and why then am I told I have no warranty WHEN I HAVE A WARRANTY?!
Teams, please help?!?
Model: RN31600|ReadyNAS 300 Series 6- Bay (Diskless)
Please provide me the serial number of the device, email address, and phone number (also include preferred time and date of callback if possible) via PM so we can raise a support ticket for RMA.
Re: Can't raise a support ticket or RMA for in-warranty
Updated to 6.10.5 and the problem went away - this wasn't a hardware problem but a firmware problem. Was running 6.10.4 for 12 months on long-term support branch.
