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Can't raise a support ticket or RMA for in-warranty

Jophus
Luminary

Can't raise a support ticket or RMA for in-warranty

OMG Netgear.....

 

My 316 is suffering (again) from the lit-touch-panel-non-responsive issue. This is the 2nd unit - as the first one had the same issue and was replaced.

 

Logging into the support portal for my registered product, it says I have 299 days left on my warranty. Submit RMA request and "SOMETHING WENT WRONG".

 

Go back in the browser and forward again and it says I have no warranty and have to post here?!?

 

Netgear - WTF? I don't want to replace my Readynas for what is now a systemic issue? Your broken website reflects your systemically broken, 2nd time Readynas 316...

 

Why can't I RMA and why then am I told I have no warranty WHEN I HAVE A WARRANTY?!

 

Teams, please help?!?

Model: RN31600|ReadyNAS 300 Series 6- Bay (Diskless)
Message 1 of 3
JeraldM
NETGEAR Moderator

Re: Can't raise a support ticket or RMA for in-warranty

Hi @Jophus,

 

Please provide me the serial number of the device, email address, and phone number (also include preferred time and date of callback if possible) via PM so we can raise a support ticket for RMA.

 

 

Regards,

 

JeraldM

NETGEAR Community Team

Message 2 of 3
Jophus
Luminary

Re: Can't raise a support ticket or RMA for in-warranty

Updated to 6.10.5 and the problem went away - this wasn't a hardware problem but a firmware problem. Was running 6.10.4 for 12 months on long-term support branch.

 

Was my first RMA wholly due to faulty firmware?

 

6.10.5 screwed onedrive connection and LMS. Spent 3 hours fixing them.

Model: RN31600|ReadyNAS 300 Series 6- Bay (Diskless)
Message 3 of 3
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