Dead Drive

[IanW]

Question: I had a 'data degraded' message on my RN314, and the log said disk 2 was failing. I've replaced that, and it seemed to successfully resync, which was great news!

However, Disk 1 status has now changed to FAILED, and is now DEAD.

Ouch!

If I now replace Disk 1, should it resync again, and all will be OK?!

Thanks for any help out there.

Ian

[StephenB]

Can you download the log zip file, and look in mdstat.log? Perhaps copy/paste it into a reply on this post.

[IanW]

Here is the log file...

Personalities : [raid0] [raid1] [raid10] [raid6] [raid5] [raid4]
md1 : active raid1 sda2[0] sdc2[2] sdb2[1]
523264 blocks super 1.2 [3/3] [UUU]

md0 : active raid1 sda1[0] sdb1[2] sdc1[3]
4190208 blocks super 1.2 [3/3] [UUU]

unused devices: <none>
/dev/md/0:
Version : 1.2
Creation Time : Mon Jan 12 12:23:29 2015
Raid Level : raid1
Array Size : 4190208 (4.00 GiB 4.29 GB)
Used Dev Size : 4190208 (4.00 GiB 4.29 GB)
Raid Devices : 3
Total Devices : 3
Persistence : Superblock is persistent

Update Time : Tue Jun 30 07:23:55 2020
State : clean
Active Devices : 3
Working Devices : 3
Failed Devices : 0
Spare Devices : 0

Consistency Policy : unknown

Name : 43f60e1a:0 (local to host 43f60e1a)
UUID : e6ffb814:0eeedf9f:d2475f08:d553a116
Events : 119130

Number Major Minor RaidDevice State
0 8 1 0 active sync /dev/sda1
3 8 33 1 active sync /dev/sdc1
2 8 17 2 active sync /dev/sdb1
/dev/md/1:
Version : 1.2
Creation Time : Mon Jun 29 08:27:19 2020
Raid Level : raid1
Array Size : 523264 (511.00 MiB 535.82 MB)
Used Dev Size : 523264 (511.00 MiB 535.82 MB)
Raid Devices : 3
Total Devices : 3
Persistence : Superblock is persistent

Update Time : Mon Jun 29 16:47:20 2020
State : clean
Active Devices : 3
Working Devices : 3
Failed Devices : 0
Spare Devices : 0

Consistency Policy : unknown

Name : 43f60e1a:1 (local to host 43f60e1a)
UUID : e86619c4:2440f1e3:80674a15:22fbce07
Events : 19

Number Major Minor RaidDevice State
0 8 2 0 active sync /dev/sda2
1 8 18 1 active sync /dev/sdb2
2 8 34 2 active sync /dev/sdc2

[StephenB]

Thx.  Unfortunately mdstat.log isn't showing the RAID volume at all.  But it is showing good status for both the OS partition and the swap partition.

Paid Netgear support (my.netgear.com) is the best path, as this is hard to troubleshoot and I don't know of any good guide.  You can try to get per-incident support - but you'll need help from the mods ( @JohnCM_S or @Marc_V ) to get that.  Don't get gearhead support, it doesn't cover what is needed.

[JohnCM_S]

Hi IanW,

Paid Netgear support (my.netgear.com) is the best path, as this is hard to troubleshoot and I don't know of any good guide.  You can try to get per-incident support - but you'll need help from the mods ( @JohnCM_S or @Marc_V ) to get that.  Don't get gearhead support, it doesn't cover what is needed.

The pay-per-incident support contract should now also be available for purchase on the myNETGEAR portal (my.netgear.com). You need to be logged in to the account that has the device on it and it will show as an available contract. Feel free to send us a private message in case you do not see that as an available contract when you log in to the portal.

Regards,