There is no public IP on auto detect as it uses 6to4 so its still not getting a public IPv6 address even though Sky does have an IPv6 network & I get an IPv6 address on my Sky hub. Screenshot below shows what I get when using auto detect.
The only difference is that the router gets a LAN IPv6 address when using auto detect.
Although odly enough when i test it I am apparantly getting an IPv6 public IP however its not functioning properly as its still in 6to4 mode on the router and if change it from that the whole thing breaks
@Netduma-Fraser Been on the new update for about 24 hours and just experienced the first complete internet outage for all devices. It's 4am CST. This issues has existed for many firmware releases. I'm not sure why you guys claim to have fixed it when in fact it still persists.
Before you ask your basic support questions. Yes I performed a factory reset on the software and also on the back of the router as well. Everything seemed to have been fine until just now.
Going back to my reliable r1 until the next update and I'll test. Beta testing is not fun when you guys don't actually fix the issues that have been present the entire time.
@Netduma-Fraser wrote: @Jamstaaacan you switch IPv6 to use DHCP6 please and see if it is better? @Raf1212how long are you on each page before it freezes? Which IPv6 type are you using in settings?
Yah. When I said it was my first. I meant first for the new firmware. I have been having Intermittent outages for the last 8ish months as well. It's become a meme in this house.
Me: "Hey guys there is a new firmware that promises to fix the intermittent outage issues I want to try out." Family: "Ok, let us know when you switch back to the working router."
It didn't take long and I was able to switch it back to the older, less expensive and reliable r1 while everyone was still sleeping. 😴
Thanks @Jamstaaa@TimChang can you take a look at why this is happening please?
@Xolhid if we've put a fix in place then we think it is fixed but that's why the beta exists so people can test those fixes. If you provide some logs to @TimChang he can see what is happening.
@Raf1212 I think some devices not showing any IP is because of a reboot and have not yet connected back to the router. Some devices showing offline frequently is something we're aware of, it's to do with the Device Manager, not IPv6.
I'm not a programmer or software engineer. I'm not sure how to make a log. It is your job to fix what is broken. I don't get paid to learn or spend time debugging your software for you. Of course I want it to work. All I can do is report the issues best I can.
I tried signing into the router during the outage and I was unable to access the router UI. The UI page or the login box never opened. It was as if the router froze like my PC does sometimes. I had to unplug and plug it back in.
@Xolhid not asking you to debug, just to provide a log so we can debug. If you have access when it occurs then you can get it from the System Information page. Okay thanks for the information, what the XR connected to - what is the model of the modem.
@Netduma-Fraser Don't assume people know what you are talking about when you ask for a log or how to get it.
Modem SB8200 It's only hardwired to my PC. It's a custom build. It's plugged into the motherboard ethernet port. Asus TUF Gaming X570 PLUS (Wi-Fi). Everything else is connected via Wi-Fi. The power adapter is plugged into a power conditioner. I've tried from the wall too, but same results. The r1 is connected to the same devices and power conditioner with no issues at all.
Thanks for the info, nothing there that could cause it that I can see. If you can get the logs over to Tim that would be really helpful thanks. He may ask for some other logs in necessary which he'll tell you how to get. @TimChang
Hello, I am having the issue of the connection benchmark showing way less speed then when I’m plugged into my laptop running Speedtest.net. Is there a reason this is happening and can it be fixed Thank you
I just wanna share that I've also experienced wifi speed issues. Wifi speeds are 120mbps when true speed should be 350+. Lan devices work fine. Qos makes no difference. Had no issues on 108.
These steps are based on you are still able to access the Router GUI. You said after doing some unplug and plug, it can be back? Do you mean you can get the access to the GUI?
If connection benchmark isn't seeing full speeds, that would suggest that the problem is not with the XR. If it isn't already, could you please go to the three line menu in Congestion Control and Disable QoS?
IPv6 is now completely broken on my network after about 24-48 hours. Nothing changed but all devices now get a complete failure for IPv6 even on the 6to4 tunnel.
Hi!! I always trust in netgear team support and i came back to my XR500 i was using My Asus AC1900 so yesterday I decided install the new firmware .120 to make my review!! I’ve tried all the updates and all the posible settings to help and improve my experience!! So yesterday i did all the steps I’d factory reset and applied all my settings i did the benchmark first result was A - A+ - C but the second was A+-A+-A+ Then 20 minutes later all my devices lost the internet so i see thats the current issues until now was the first problem that i saw.... and the ping heat map fifa21 servers ara the same? Just showing me 1 closer in florida and i live upstate NY ...
What’s value i can use in ping assist? ( suggestion my speed is 480Dwn -23Up when i do the speed test show me 8-18 ms ping anyway i know that is not same in game
Netgear Team I appreciate your engagement i hope that u can fix this ASAP i want my bugatti (xr500) working 200% i need his extramile thks
Dug out my XR500 and added this new firmware and it is looking well. Nice to see some love for the XR500. Everything is running fine, I cannot test ipv6 as my isp does not support it yet.
