Re: XR500 drops internet

Netduma-Fraser · ‎2019-05-01

Give the firmware just posted a try and please see if that works, it's identical to the current one but specially made for this issue.

schumaku · ‎2019-05-01

@Xenos8 wrote:

I'll probably give the firmware a whirl tonight.

That's all I wanted to hear!

Xenos8 · ‎2019-05-01

So, I updated the firmware with the supplied update. I hope it fixes my issue but I am not encouraged. I applied the firmware and after router came back up I had no Internet access! Internet light was amber on the router. Status page showed no IP. I waited about five mintes and rebooted the router. Same think. I then remooted the moden and router and got back on line. We shall see.

ZurkeyDurkey · ‎2019-05-01

I installed that firmware. Factory reset the router afterward. Leaving my X6S unplugged and off, and one of my 24-port network switches unplugged from the router. Going to leave it as-is for a week.

Netduma_Jack · ‎2019-05-02

Thanks for the updates guys, hope it works for you.

@Xenos8 - sometimes installing firmware can take longer than expected. Either way, you're back online with the new firmware installed, so all good.

ZurkeyDurkey · ‎2019-05-06

I think my X6S was causing the problems. I had no issues when it was removed from the equation. Now, I'll be testing out a mesh system as an AP for my XR500. We'll see how this goes.

FURRYe38 · ‎2019-05-07

You may need to do a factory reset and setup from scratch...

@Xenos8 wrote:

So, I updated the firmware with the supplied update. I hope it fixes my issue but I am not encouraged. I applied the firmware and after router came back up I had no Internet access! Internet light was amber on the router. Status page showed no IP. I waited about five mintes and rebooted the router. Same think. I then remooted the moden and router and got back on line. We shall see.

Xenos8 · ‎2019-05-07

I was just actually thinking about the fact that I did not do a reset after the firmware update. But its been running fine so far. No Internet drop offs since the update. BUT, tomorrow is the big day, LOL. If you look back through my ramblings you will see that it usually loses its connection in the wee hours of Wednesday or Thursday. I am waiting like a child on Xmas morning to see if this patch will work. LMFAO!

FURRYe38 · ‎2019-05-07

Sounds good. if it does fail again, try the reset and setup from scratch then see how it goes. Hoping that you won't need to though.

@Xenos8 wrote:

I was just actually thinking about the fact that I did not do a reset after the firmware update. But its been running fine so far. No Internet drop offs since the update. BUT, tomorrow is the big day, LOL. If you look back through my ramblings you will see that it usually loses its connection in the wee hours of Wednesday or Thursday. I am waiting like a child on Xmas morning to see if this patch will work. LMFAO!

jmc7 · ‎2019-05-08

Has this new hotfix firmware fixed the issue with internet drop offs? This thread seem quiet. I never updated my router which is still on very old V2.2.1.10 firmware due to the number of issues many were having and would like to get it to current firmware.

Netduma-Fraser · ‎2019-05-08

It does seem to have fixed it for most people as far as we can tell so I would recommend upgrading and seeing if it does so you can then also use the additional features.

Xenos8 · ‎2019-05-08

I applied the fix a week ago today and no disconnects. I would like to make it to the weekend before I say it was 100% success for me.

gdadkins · ‎2019-05-08

It’s fixed my dropping thus far going on about 5 days now.

CooLRuNNinGS · ‎2019-05-08

Would someone mind sending me the firmware fix as I’m still experiencing issues 12 months since purchasing the xr500?

Many thanks.

Netduma-Fraser · ‎2019-05-08

That's great to hear, thanks for the updates!

Here you are: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/

Xenos8 · ‎2019-05-14

Just wanted to post a final update. The firmware patch fixed my issue. Router has stayed connected to Internet for just about two weeks no. Thanks very much!

FURRYe38 · ‎2019-05-14

Glad its working. Thanks for letting us know.

Enjoy.

@Xenos8 wrote:

Just wanted to post a final update. The firmware patch fixed my issue. Router has stayed connected to Internet for just about two weeks no. Thanks very much!

CptZivaX91 · ‎2019-05-15

We are having the same issue. I will still shows as connected to my network but no internet and we have updated the firmware on our router to that version.

We have 2 XBOX One S's and I will be in a lobby and then all of a suddent be dropped and my husband who is just on a webpage will get the no internet error but shows him completely connected to the network but no internet and our internet service provider says we have not lost internet to the modem in months.

I have also swapped out the ethernet running between the modem and the router.

ANy other suggestions besides that firmware update because I have it and it has done nothing.

Netduma-Fraser · ‎2019-05-15

Are the consoles in instant on mode or any other devices in standby mode? If so turn that off and see if that resolves your issue please.

Renkokun · ‎2019-05-19

I am having the same issue after 5-10mins my XR500 drops internet and I can't even access the router anymore, if I restart the router it works again for 5-10mins, I don't have any Xbox I tried to update the firmware with the one you provided + factory reset but I still have the same problem. I don't know what else I can do

Netduma_Alex · ‎2019-05-20

Are you using the hotfix firmware?

When the internet goes down, is it still possible to connect to the internet through your modem (bypassing the router)?

If you can connect via the modem even when the router fails, it means we have a router problem. If you can't connect at this time, that suggests a modem or line problem.

FURRYe38 · ‎2019-05-20

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

@Renkokun wrote:

I am having the same issue after 5-10mins my XR500 drops internet and I can't even access the router anymore, if I restart the router it works again for 5-10mins, I don't have any Xbox I tried to update the firmware with the one you provided + factory reset but I still have the same problem. I don't know what else I can do

123alex123 · ‎2019-05-27

I have the same issue. Updated to the firmware posted here and lost internet connection twice in the last 24 hours (that I know of).

FURRYe38 · ‎2019-05-28

What Firmware is currently loaded? Downgrade to v32 and factory reset and setup from scratch.
What is the Mfr and model# of the ISP modem the NG router is connected too?

@123alex123 wrote:
I have the same issue. Updated to the firmware posted here and lost internet connection twice in the last 24 hours (that I know of).

Netduma-Fraser · ‎2019-05-28

123alex you upgraded to the hotfix firmware correct? - https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/