upnp error

[faruk_prlk]

Hello, I am using netgear xr500. After connecting my Xbox series x console to the router, when I enter the game on Xbox, it shows upnp error, nat type is good, how can I solve this problem, thanks

[FURRYe38]

Please post a screen capture of what your seeing on this...

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

[Netduma-Fraser]

Those two statements kind of contradict each other, where is it showing UPnP error exactly? Are you having issues in game?

[faruk_prlk]

Thanks for your answer, I have the latest version of my xr500 device, modem keenetic omni dsl kn2011, I don't use static ip, I use cat7 ethernet cable, what would you recommend me to do?

[faruk_prlk]

Keenetic omni

[Netduma-Fraser]

Do you have the XR WAN IP in the DMZ of the omni? If not you will need to do that and it should work

[faruk_prlk]

I opened dmz but where should I write router wan ip into port triggering?

[Netduma-Fraser]

You put the WAN IP into the DMZ on the Omni, that's all you need to do. Don't do anything with ports. See after setting the DMZ correctly whether you get an Open NAT without error.

[faruk_prlk]

Hello, I called keenetic company, I said I need to write wan ip in the modem dmz part, they said that such a thing is not possible, they said that you can do such an operation on the xr500 device, what should I do?

[Netduma-Liam]

I doubt that's the case, and you can't put the XR500 in the Omni's DMZ from the XR500's settings, that's not possible.

Can you go to the Omni's admin interface and send a screenshot of what options you have when it comes to DMZ settings? We might just have to work it out ourselves.

[faruk_prlk]

Remote connection can provide a definitive solution, if you want, connect and make the necessary settings for both the modem and the router.

[Netduma-Fraser]

We don't conduct that type of support, if you connect to the interface and provide the screenshot as above we can advise from there

[FURRYe38]

The user should probably contact the Mfr of this Modem/Router combo unit and ask then for help in bridging this modem fully or if it can't be bridge, ask them for help on configuring DMZ for the XR series router.

https://help.keenetic.com/hc/en-us

https://help.keenetic.com/hc/en-us/articles/360001472320-Forwarding-all-ports-to-a-local-host-DMZ-ho...

@faruk_prlk 

[faruk_prlk]

I will enter the modem and share the screen, so we come to a conclusion

[faruk_prlk]

Keenetic company does not share any information about the xr500. I will share the screen, please can you describe it?

[FURRYe38]

Its recommended to ask the mfr of the modem for help and information regarding there product. Not the NG router.

[faruk_prlk]

They said that wan ip cannot be written into the dmz of the modem, so I am asking for help.

[Netduma-Fraser]

Are you able to access the modem interface? If so please take a screenshot of what you see

[FURRYe38]

Did you ask them what is suppose to be input into the modem? 

The Mfr should know how to set this up on there modem...This is there product. 

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@faruk_prlk wrote:
They said that wan ip cannot be written into the dmz of the modem, so I am asking for help.

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[faruk_prlk]

I entered from the phone, the place to share the screenshot does not work, I will try to log in on the computer tomorrow morning and take a screenshot on my laptop

[faruk_prlk]

I told them I just need to write wan ip in dmz and they said we don't have such a setting.

[Netduma-Fraser]

If it really doesn't have that option there will likely alternative methods we can use once we can see the interface

[FURRYe38]

Only item I saw on there support page was this:

https://help.keenetic.com/hc/en-us/articles/360001472320-Forwarding-all-ports-to-a-local-host-DMZ-ho...

Not sure if this will work or not. The mfr makes this hard to connect other items up seems like. They only want you using there stuff. DMZ or bridge mode is needed here if your going to use the XR router. 

Can you ask your ISP if they have a modem only unit without a built in router and wifi available to use? 

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@faruk_prlk wrote:
I told them I just need to write wan ip in dmz and they said we don't have such a setting.

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