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Hi everyone. First time needing to post anything. Bought R9000 — Nighthawk X10 AD7200 Smart WiFi Router from Amazon on 2020-08-08. The ports stopped working after a storm we had. My Xfinity modem had to be replaced after the storm. The Nighthawk's wireless is working great but none of the ports work for my wired devices. All fairly new cables. Very similar to this 2018 post: https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/Nighthawk-X10-R9000-LAN-Ports/m-p/1671...
I know it's out of warranty so I was hoping the community could share any tricks that might save me from having to replace it. I didn't do a factory reset since, reading through forums, it didn't sound like it would do anything. It's also on the latest version of firmware.
Yep it ended up not being the ports, just everything that was connected. Replaced docking station, vpn hardware and NIC and it's working. Thanks for your help.
Storms are unpredictable in the effects they can cause. The LAN section may just be dead.
Any sign of life on the LAN LEDs.
I assume that you have reset the device.
There is also a chance that the firmware got corrupt, but not fatally killed, in the storm So you could see if you can bring it back to life by reflashing the firmware.
Normally the Xfinity gateways are a combination modem/router. When your Xfinity gateway was replaced, was the new device configured in bridge mode? This is usually done to support a downstream router like your R9000.
What is the model number of your new Xfinity gateway?
Thanks michael. I just turned off bridge mode. Here's what I found. All the devices wired to my nighthawk still won't work BUT I used my wifes laptop to do disable bridge mode and it is working wired to the nighthawk. I even moved it around to the other 6 ports and it worked each time.
Does that lead you to believe that the devices plugged in network ports were fried and not the nighthawk?
The idea is to turn on bridge mode in the the modem router and leave the R9000 to be the router.
I used my wifes laptop to do disable bridge mode and it is working wired to the nighthawk. I even moved it around to the other 6 ports and it worked each time.
Does that lead you to believe that the devices plugged in network ports were fried and not the nighthawk?
What devices were these?
If your wife's laptop works on the router's LAN ports that suggest that there is nothing wrong with the router.
Did you answer the question about the state of their LEDs?
One of them was a Dell docking station for my work laptop. The other was my work Aruba (hardware VPN) and my desktop integrated NIC. So yea I don't think this is the router. I'll know when I get a new docking station and a PCIe NIC for my desktop arrive and are installed. 😀
Yep it ended up not being the ports, just everything that was connected. Replaced docking station, vpn hardware and NIC and it's working. Thanks for your help.
