NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RMA Address
I've completed most of the process to return my router for RMA exchange, but, I have no address to ship the unit to. Is this supposed to be part of the email information?
I have my RMA number and selected the standard shipping option, but, no address. Anyone able to help? I'm in Colorado, US. Thank you!
Hi sjh750,
You're most welcome.
Regards,
Blanca
Community Team
60 Replies
Hi sjh750,
Welcome to NETGEAR Community!
I have sent you a message. Please check your inbox.
Regards,
Blanca
Community TeamThank you! Replied.
Hi sjh750,
You're most welcome.
Regards,
Blanca
Community Team
I have completed the online RMA form and got my RMA number three days ago. I am still waiting for a email response on where to ship my router. Help please.
Netgear support is a joke anymore. The RMA process should be seamless. All info given at time of the RMA being issued. That is the way any RMA's I have ever done worked.
With all the support issues I see it will be a long time before I come back. Anyone want a r8000 or r8880p? Make me an offer.
- Need an address for RMA please!
Many different addresses, depending on your market, continent, country, area.
As per the Warranty Return Policy, you need to contact the Customer Service to get an RMA allowance.
Start about here - it must be a well-kept secret ....:
myNetgear -> My Support -> [Contact Support] -> Replace my defective product -> select the switch from the product list -> you will get a contact information -> provide some descriptive text ...
Hello, I have an RMA address, but never recieved and email witht the address and shipping instructions. I have been on hold for over 2 hours trying to get this information. Would you please forward me the address to send it to.
Thank you
Hi kmpyke94947,
I have sent you a message. Please check your inbox.Regards,
Blanca
Community TeamSame here. RMA issued, but I have been waiting to receive shipping information and the address to send it to.
I received my RMA number several days ago but have been waiting for the email to tell me where to ship it under standard delivery. Still nothing...Please help!
Jim
- The address is posted directly above your post.
Same here. Completed online RMA form that said that I would get an email with the address to return the broke modem. Here it is 5 days later and still no email with the address. This post's heading says that this is solved. How is a private message to the thread starter a solution to all that people that have this question. Several users have posted the Memphis address, but all that the NETGEAR Moderator's do to solve the problem is to post the address in a private email.
This is the worst RMA system that I have ever come across!
Here you go:
NETGEAR Returns
3605 Knight Road, Suite 101
Memphis Tennessee (TN), 38118You may also check the link below for further details on the Netgear Warranty Return Policy.
http://kb.netgear.com/app/answers/detail/a_id/1113/~/warranty-return-policy
Thank you Nobuddycares123. I find the entire RMA system has so many hoops to jump through, and delays after you jump through each hoop, that it must have been designed to discourage warranty claims. Without this community, I would have been dead in the water waiting for an email that probably will never show up.
Again, Thank you for confirming the address.
I too am having this issue. They tried to email me, but it wouldn't go through.
Hello EBTFPhillip
Send me a PM with the RMA details and I will have someone in support follow up with you.
DarrenM
This is the form email they sent. Address included.
"
Thank you for responding. It shows in our system that you opted for ....allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out to your address.
Below is the address where you can send the defective product:
NETGEAR Returns
3605 Knight Road, Suite 101
Memphis Tennessee (TN), 38118You may also check the link below for further details on the Netgear Warranty Return Policy.
http://kb.netgear.com/app/answers/detail/a_id/1113/~/warranty-return-policy
Thank you for choosing NETGEAR."
I need to ship my damaged router back to Netgear. I selected to send the router myself. But there was no address provided and I don't have the RMA number anymore. Please advise.
The answer is already in the thread and has been repeated multiple times.
This is the form email they sent. Address included.
"
Thank you for responding. It shows in our system that you opted for ....allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out to your address.
Below is the address where you can send the defective product:
NETGEAR Returns
3605 Knight Road, Suite 101
Memphis Tennessee (TN), 38118You may also check the link below for further details on the Netgear Warranty Return Policy.
http://kb.netgear.com/app/answers/detail/a_id/1113/~/warranty-return-policy
Thank you for choosing NETGEAR."
kingz,
The answer to your question is Netgear doesn't give a sh*t about you or anyone else. Their jobs are to steal money from you and then make your life miserable should you ever need to use their customer "service". They make every.single.step of the return process agonizing and inneffective so that when you eventually get the replacement that is ALSO broken you won't go through with trying to return it and will give up, they keep your money, and they move on to screw over the next unsuspecting victim. I fully expect this reply to be removed by netgear even though they can't be bothered to answer any questions they sure do love to remove phone numbers for warranty service.
I can't find the address either.
The post above yours has the USA address.
Hi, I have the same issue with the RMA process, no contact details...
Would be much more assuring to get the address for the warehouse from an official netgear representative...
This is the form email they sent. Address included. For USA. This is from the Netgear rep.
"
Thank you for responding. It shows in our system that you opted for ....allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out to your address.
Below is the address where you can send the defective product:
NETGEAR Returns
3605 Knight Road, Suite 101
Memphis Tennessee (TN), 38118You may also check the link below for further details on the Netgear Warranty Return Policy.
http://kb.netgear.com/app/answers/detail/a_id/1113/~/warranty-return-policy
Thank you for choosing NETGEAR."
Hello,
I have completed the RMA Process but have not received any emails regarding the address I am to ship my faulty device to. Can someone please assist?
Just two posts up, there is the address:
This is the form email they sent. Address included. For USA. This is from the Netgear rep.
"
Thank you for responding. It shows in our system that you opted for ....allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out to your address.
Below is the address where you can send the defective product:
NETGEAR Returns
3605 Knight Road, Suite 101
Memphis Tennessee (TN), 38118You may also check the link below for further details on the Netgear Warranty Return Policy.
http://kb.netgear.com/app/answers/detail/a_id/1113/~/warranty-return-policy
Thank you for choosing NETGEAR."
Hi.
Still don't know where to send faulty arlos after RMA completed.
Please send me an address.
It's been posted 8 times already in this thread.
Read it
WTAF - Please send me a PM and provide me with your case number and/or email so we can ensure we are taking the appropriate action
~Christian
- RMA 583487 rockvilledan@yahoo.com
