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Someone suggested to unplug it for 5 mins and wait 5min booting up, did that & can now log back into the app. Although some things aren’t functioning correctly. So for someone to escalate this issue or write up a ticket to support, I’m guessing you need to have paid subscription for tech support if yours expired right?
No I had recently upgraded my orbi but just went to their support page and emailed them and they responded with in a couple of hours. Try supportcase@netgear.com. Or just go to their support page at netgear.com
Once orbi app working and armor trial ending if one purchases armor it also says to protect some devices bitfender will accept that one has to download the Bitdefender app. If armor reportedly protects connected devices why need for adding bitdefender
I messaged Christine the serial number on my router and waited a few days for the push. Restarted my router and my app works again like before but I still can't access http://192.168.1.1/start.htm
Try a factory reset and setup from scratch with a wired PC and web browser at HTTP and 192.168.1.1. DO this with the RBR disconnected from the ISP modem first.
I messaged Christine the serial number on my router and waited a few days for the push. Restarted my router and my app works again like before but I still can't access http://192.168.1.1/start.htm
Same here. Only after telling Customer Support I wasn't paying for their help, I DID do the factory reset. And now it's not working at all. Says it isn't connected to the internet rendering it useless. What a screwup. They goof this up and want me to pay $200 for them to tell me it's a widespread issue? No thanks. And now I've got nothing.
Did you factory reset and setup from scratch using a Wired PC and web browser at 192.168.1.1?
Happen to know what FW is loaded on the RBS and RBR?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Same here. Only after telling Customer Support I wasn't paying for their help, I DID do the factory reset. And now it's not working at all. Says it isn't connected to the internet rendering it useless. What a screwup. They goof this up and want me to pay $200 for them to tell me it's a widespread issue? No thanks. And now I've got nothing.
Aaaaaand I just found the solution. Please share with whoever needs it.
The problem was Apple's (new-ish) "private WiFi" setting. Mine was on. I turned it off, went through the Orbi setup for the 800th time, and it's working perfectly.
You turn it off by choosing your WifFi network .... clicking on the "i" (information) button ... and toggling off private WiFi.
Hopefully a future Netgear/Orbi update will fix it.
The problem was Apple's (new-ish) "private WiFi" setting. Mine was on. I turned it off, went through the Orbi setup for the 800th time, and it's working perfectly.
Not another one. This one has reached epidemic proportions.
Aaaaaand I just found the solution. Please share with whoever needs it.
The problem was Apple's (new-ish) "private WiFi" setting. Mine was on. I turned it off, went through the Orbi setup for the 800th time, and it's working perfectly.
You turn it off by choosing your WifFi network .... clicking on the "i" (information) button ... and toggling off private WiFi.
Hopefully a future Netgear/Orbi update will fix it.
That does not mean that Netgear cannot write apps that deal with the issue. Lots of things are outside of Netgear's domain, but it has to find ways of making its stuff work with them.
That's what the whole IFTTT and Alexa caper is all about.
