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FINALLY got the ORBI not to drop connection!
OK. As some of you know, I have had nothing but disconnects from the Orbi system for the last 2 months (I even exchanged the Orbi system for a new one to ensure I did not get a defective unit). I have found a solution that works for me and my Internet provider. I have Verizon FIOS (but do not have TV services, so I am NOT require oir should have to use a Verizon router). I thought, let me just try to use the verizon router (turned off wireless) and placed the Orbi in AP mode and see if that makes a difference or not. Well I did that and have since been running the Orbi for 3 days without disconnects. I know, I totally should be able to plug in the connection from the Verizon ONT via CAT 5 cable right to the Orbi router and everthing should work fine. I think it is for sure a Netgear firmware issue that will hopefully be fixed soon. In the meantime, I will keep the Verizon router and use the Orbi in AP mode. I hope this helps other Verizon users.
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
33 Replies
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Good finding. May explain why many people have no issues. I'm in AP mode myself with no problems.
Hopefully the info will help Netgear find a solution.
Hi I am running orbi in router mode, connecting to the Fios router with wifi off. I am experiencing some slow down and disconnected as well.
So so I can just change the orbi from router mode to ap mode? Can I continue to use thr orbi for wifi with the same ssid/pwd as before? What do I gain and lose if I switch to the ap mode?
superben79 wrote:Hi I am running orbi in router mode, connecting to the Fios router with wifi off. I am experiencing some slow down and disconnected as well.
So so I can just change the orbi from router mode to ap mode? Can I continue to use thr orbi for wifi with the same ssid/pwd as before? What do I gain and lose if I switch to the ap mode?
If you still have the FiOS router it's usually best to run the Orbi in AP mode anyway. You lose the router functions of the Orbi, but they aren't anything special, and your FiOS router will handle routing.
I can't confirm this. I use my Orbi in AP mode and get frequent disconnects. But only in one specific room, elsewhere it just works perfect.
That's how I have mine setup with sonic.net service using a Pace 5268ac modem/router.
Pace WiFi off, Orbi on AP mode. No problems with MacBook Pro, Mac mini, Apple TV, iPad Pro, iPhone 7, TiVo Roamio+Stream.
WiFi transfer speeds are 45+ Megabytes per second between MacBook Pro and Mac mini. WiFi Tx Rate shows as 780 Mbs.
It would be great if it was nailed down to that (I am running in Router mode and having problems with dropped Wifi connections as outlined in another thread) - then Netgear engineering would have an easier time fixing it.
Has anyone solved this one yet? I purchased a single satellite system in mid-Feb and never went more than 3 hours without losing internet connectivity. I have since replaced it with another Orbi- thinking I had a defective unit. I have not yet opened the box yet, hoping I'll find a definitive reason why my unit was bad or I set it up incorrectly before I start this process over. My nest cameras, thermostat and protect units would constantly loose internet connectivity, as would my alarm system and insteon system. at one point my Dynamic DNS registered 35 updates in 15 days. Before switching to Orbi, my internet connection and router was rock solid - never power cycled the unit in 2.5 years. Now, about my setup:
I have Verizon Fios with and Actiontek MI424WR Rev I router. From the onset my Orbi internet connection would disconnect. At first the Orbi was in router mode, I switched it to AP mode thinking that would solve the problem. It didnt. Multiple times I logged into the UI and notice my "connection stats" under Advanced tab would show "connected" but the magenta ring would light up and all internet traffic would stop...OR, I could be logged into the Genie and notice it would turn red in my icon tray - again with the internet connection.... after observing this multiple times I factory reset the unit an started over. I did this twice. The final straw was to disconnect the unit and power it down, place my actiontek into full MoCA bridge mode and start over. This time with the Orbi in router mode getting IP directly from Verizon. I did this and after 2 hours, the same problem would start again - flaky internet connection. I really like the coverage and power of this system, but i won't sacrafice stability for a few dB coverage gain. Even if it means returning the unit and going old school with a high quality router and extenders. I really want to like this system - but it has to be stable. Hoping other posters have success with Fios either in full bridged MocA OR by directly using CAT5 from the ONT - I'm willing to go with whichever is more stable... suggestions welcome
I too have Verizon (now Frontier) FIOS. I installed Orbi in AP mode in Oct and it worked fantastically with very consistent fast wireless throughout the entire house and no connection issues. The satellite is downstairs with the main unit upstairs next to the Verizon Router, they are about 24ft apart with several wooden walls in between and I have not turned off any of the advanced features such as beamforming. I've had no problems at all but about six weeks ago I decided I wanted access to the management features in the Orbi so I switched the Orbi to Router mode and disabled all router functions in the Verizon Router. So far so good. I had one wireless connection issue two weeks ago which was solved by rebooting the Orbi. I am running the current firmware V1.8.0.6 and have the cable still running 1st to the Verizon Router (I have TV) with all router functions disabled then via a LAN port to the WAN port on the Orbi, the Orbi is wired via its LAN port to a 16 port GB switch, for all my wired devices. The entire network both wired and wireless is managed by the Orbi and is running the fastest it ever has. The network has every kind of device you can imagine connected including several that use the Intel AC-7260 which I understand is causing some folks intermittent connection issues. I realize my response does not address a fix for the posted issue but it is evidence that Orbi can be used successfully in both AP and Router modes with Verizon (Frontier) FIOS without issue. I hope you find the cause of the problem.
Thanks for the responses all. I think I figured it out.... I finally moved my Orbi to a different location where I could connect CAT5e directly from the ONT into the WAN port on the main unit. I had to call Verizon tech support to get them to do this. After moving to ethernet from the ONT, I monitored the Orbi WAN connection for about 2.5 hours (DHCP lease period for me is 2Hrs). once I knew I could maintain the WAN IP and the connection, I slowly started connecting Wifi and ethernet devices over 2-3 days. For reference the ONT/Orbi connection is:
ONT-->(Cat5e)-->Orbi (WAN)/Orbi(LAN)-->(Cat5e)-->Actiontek WAN-->(Coax)-->ONT
Since doing this my connection has been solid and the RF coverage in my house is FANTASTIC. I have all of the FiOS guide info On Demand functions. The only small issue is that I can't get my NestOutdoorCam to connect to a satellite unit 20' away. It seems to want to connect to the main unit even though a WiFi analyzer right beside the NestCam shows my RF signal at -69dBm...Other than the Nest issue, I'm very happy with my Orbi system.
I think the having the Orbi behind the Actiontek (in AP or Routing modes) and switching modes a few times caused problems for me.
I like the advice on how you were able to get your Orbi to stabilize but this is not a solution. You have to use another router and have your Orbi set to AP mode is not they reason why I bought this product. It no longer works the way we expected it to by doing this.
Confirmed, switching to Ap mode and reusing my R7000 running tomato as the router solved my problems. Orbi is now an excellent Ap solution.
I don't wish to encourage the emotion but I would like to add that my Orbi + 1 is now running great with the latest beta firmware. My iPad and other iOS devices were a problem under the latest stock firmware but now even the connection speeds have gone up in the garden where I was marginal at best for any connectivity before.
What BobertSaget said...if you haven't looked specifically at the backhaul signal with an external application, you may _think_ all is well depending on your usage pattern and where things happen to connect, but you are probably still having issues you may not even be aware of. Check backhaul (see the thread on that subject) and let us know.
Rodney
I was having all the same problems with disconnects. I agree that switching to AP mode doesn't make sense given the amount of money I had to shell out for the Orbi. I was able to fix my issues by updating to the latest firmware. For those that are interested in trying, here's a link to the latest firmware on the Netgear site: https://www.netgear.com/support/product/RBK50#download
- Updated my Orbi firmware to version 1.11.0.20 (Router + 2 satellites). Then I activated the Beamforming and Mu-Mimo options to test for wifi connection stability. The Outdoor Nest Cam dropped repeatedly afterwards. Had to deactivate those options (beam form/Mu), again, to maintain a reliable wifi connection.
- Hi petey ... are you saying that the 0.20 fw update enables auto update?
i believe it should
need to confirm this with dev team
tbh its doing my head in a bit as i am one of the many that have a perfect working orbi system from day 1 , worse thing i have had is 1 crook fw which was fixed in a day or so
i am ham tied a bit by my beta testing NDA but i can assure you i have been working my as of testing and reporting to get you guys an outcome
- Hey petey ... you're not the only one. No issues outside of the need to manually update firmware at the beginning out of the box. Other than that ... rock solid here.
Ralph052 wrote:
Hey petey ... you're not the only one. No issues outside of the need to manually update firmware at the beginning out of the box. Other than that ... rock solid here.hi ralph
and this seems to be the issue , we have 2 camps
those that the orbi works perfectly from day 1
those that have nothing but issues
it is my opinion thatthe dev team should look at why we have such good orbi setups and work from there rather than look at the worse case and figure it out rom there
i would rather have a fast car and make the rest as fast as it than have a slow car and try and make it fast
bit of nonsense logic but im my mind it works
pete
- If there's data the team needs for the "no issues" camp ... I'm open to help.
I am one of the people who has issues almost from the beginning. Out of the box it worked great for about 24 hrs. I suspect (But cannot confirm) that it updated the firmware. From then on it has been repeatedly dropping connection. I have tried all the fixes listed:
Movng the satellite, Cutting down on the 2.4 ghz power, turning on and off beam forming and MU-MIMO, restarted the router countless times. I am not getting ready to try it in AP mode.
I had a ticket out with NetGear but they closed it without resolving it.
does anyone know where the beta software is that is supposed to fix this issue?
Jim
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
