ReadyCloud Folder Not Available

[aniraghome]

Ref: https://community.netgear.com/t5/ReadyCLOUD/Ready-Cloud-Folder-Not-Available/m-p/1553051#M10268

no luck with that for me i left and rejoined still keep getting the same error "network error" on my iphone readycould app

[JohnCM_S · Accepted solution]

Hi aniraghome,

There is a new version of Readycloud app for iOS (2.0.2). You may try installing that and see if that will resolve the issue.

Regards,

[Marc_V]

Hi @aniraghome

What FW is installed on your NAS? Have you tried installing v2.0.1? 

Please make sure that you are connected to the LAN or thru mobile data when trying to connect and also your NAS should have the Internet and Services check marks available.

You can also check the Network settings of your NAS and Add DNS 8.8.8.8 and your Router address.

Hope this helps!

Regards

[aniraghome]

Yes i have installed 2.0.1 app on my iphone connected to LAN . Both internet and services are green checked always. Cloud does show my nas its just not connecting. It gives a message network error.

[Marc_V]

Can you provide us a Screenshot of the error? Can you login and access your NAS when using the portal?

[aniraghome]

The error message is a small pop up message “network error occurred “

Yes i can login to readynas cloud portal on computer it even discovers the nas.

[Marc_V]

Hi @aniraghome

Can you try connecting to ReadyCloud App using mobile data instead of LAN? Have you tried using a different device when connecting?

Regards

[aniraghome]

Hi Marc_V

Yes i am able to upload via cellular data i get the error with my home wifi.

I also tried with a different iphone and ipad same issue cellular data works wifi doesnt

[Marc_V]

Hi @aniraghome

You might want to try the 6.9.4 BETA which has fix for ReadyCloud issues. ReadyNAS OS 6.9.4

Regards

[JohnCM_S · Accepted solution]

Hi aniraghome,

There is a new version of Readycloud app for iOS (2.0.2). You may try installing that and see if that will resolve the issue.

Regards,

[aniraghome]

Yes just downloaded the new version of cloud app fixed all issues . Things are back to normal from nally.