Orbi WiFi 7 RBE973
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Re: ReadyCloud GUI not working (Desktop App) PRJNAME

PRJNAME
Initiate

ReadyCloud GUI not working (Desktop App) PRJNAME

Hi,

I'm experiencing problems with the ReadyCloud dektop app on Windows 10 64bit.
The Interface is not usable because instead of meningful text there are only variables displayed (see screenshots below).

This is a recent install (last weekend), but I can't tell you what version it ist, because version = VERSION ...

 

The NAS is running in firmware version  6.8.0


Does anyon have a fix for this behaviour?

regards


Screenshot 2017-09-11 17.45.03.pngScreenshot 2017-09-11 17.45.07.pngScreenshot 2017-09-11 17.39.59.png

 

Model: RN21200|ReadyNAS 212 Series 2-Bay (Diskless)
Message 1 of 4
BingkeX
NETGEAR Expert

Re: ReadyCloud GUI not working (Desktop App) PRJNAME

Hi,

As we cannot reproduce your PRJNAME issue on win10 64bit PC, so would you please provide remote access to your PC to us to check your issue?

Do you have installed teamviewer on your PC? Would you please send PM to me about your remote access info?

 

Best Regards.

Message 2 of 4
PRJNAME
Initiate

Re: ReadyCloud GUI not working (Desktop App) PRJNAME

No, of course not. It's not my job to quality test your software. If you want to pay me for testing your software, feel free to make an offer.

I'm a normal customer who paid for your product and for some reason expected it to work.

 

btw: this exact error was reported several times on this very forum:
2016-12-15   https://community.netgear.com/t5/ReadyCLOUD/PRJNAME/m-p/1188559#M6170

2017-04-20  https://community.netgear.com/t5/ReadyCLOUD/Desktop-App-changed-PRJNAME/m-p/1269248#M8090

2016-08-10  https://community.netgear.com/t5/ReadyCLOUD/Desktop-App-Stopped-Connecting/m-p/1124925#M4824

2017-07-02 https://community.netgear.com/t5/ReadyCLOUD/Readycloud-App-problems-STILL-not-resolved/m-p/1314445#M...

Message 3 of 4
StephenB
Guru

Re: ReadyCloud GUI not working (Desktop App) PRJNAME


@PRJNAME wrote:

No, of course not. It's not my job to quality test your software.


Netgear is offering you free support, and you refuse to take it?  What are you thinking?

Message 4 of 4
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