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ReadyNAS online (VPN Disconnected)
I have a remote NAS that was able to connect randomly using a windows 10 PC. I submitted a ticket and it was elevated to level 3 support. After a month of trying and getting random connections the ...
Just for your information I wanted to chime in here.
My windows 10 computer was the only one having issues the latest time until Netgear did something with their VPN server. If you are able to connect to the same NAS using a windows 8 computer then it might be the installation on your windows 10 computers.
I have not found an easy way to get the latest version of readycloud desktop which I see you know is 1.15. When I search for downloads under my NAS I get readycloud desktop, but it is the old version. Why Netgear has not updated their links I have no idea. Go ahead and install the old version first.
Then after installation the program recocnizes that it is not the latest version it automatically installs version 1.15.
You might want to try just for the challange to reinstall readycloud desktop with default settings on one of your Windows 10 computers and see if that works.
It looks like the installation software automatically removes the existing version.
I understand your frustration but you might want to try it and see if it works. Nothing lost?
I am able to connect today with my windows 10 computer to a remote NAS. No bets that it will work tomorrow.
My experience with raising the issue with support was a complete waist of time. As I stated in my original post, after working with a support manager for a month the ticket was closed without resolution.
I would not expect a different solution this time.
I think that moving off to another software solution for windows 10 as was suggested is probably the only stable solution.
Like I said before, I thought I would try one more time with Netgear. Now I think the best solution is to move on to another product and stop waisting my time.
Hi All,
It seems we did have a problem we our VPN server, a fix has been deployed to address the concern and it should be working now. You may want to check the forum thread here.
Regards,
Marty_M
NETGEAR Community Team
It seems very interesting that the VPN server only affects Windows 10 connections and usually not Mac, IOS, or Android devices.
Perhaps some information would help all the user community understand when we should rase an issue or just assume it's our systems.
I've asked for email notifications on service issues before, though that hasn't been done. You might up-vote that idea here: https://community.netgear.com/t5/Idea-Exchange-for-ReadyNAS/Opt-in-for-emails-related-to-ReadyCloud-Remote-services-outages/idi-p/1221166
I guess if there would have been a notification system in place we all would have found out about it about 2 weeks after the problem actually started.
Maybe it would help if Netgear actually had people to work these kinds of issues soon after they actually happened and not wait for a storm of users telling them that there was a problem.
Still not working for me, still getting the 'VPN Disconnected' message.
By the way... I have three Windows 10 PCs (two PCs and one laptop) and one Windows 8.1 laptop - it's working fine on Windows 8.1 but all three Windows 10 PCs are showing the same 'VPN Disconnected' message.
Hi Marty,
Thanks for your suggestion. However, I am unable to raise a support request. The only options I have are to raise a free 'Ask our community' request, which brings me back to the forum, or to purchase a premium support option. As the issue is clearly with your service and not my device, as documented well in the forum with other users having similar issues, it's unfair to expect users to purchase a premium support option.
Regards,
Craig.
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