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Seven weeks since this started and it seems people like me are no further forward. I am still talking to support who have gone quiet AGAIN and only seem to respond on a friday meaning my NAS is in support mode all weekend and my none the wizer for another week. Whats more is I am getting no information from them as to what I am to do! What's more is I have been without my main backing up system for the same time in the vain hope this would be sort quickly. Am I supposed to by another NAS to maintain my backups while Netgear carry on.
In the mean time I have been looking at all the other Nas devices out there from other manufacturers as I am now done with netgear. As a business user and private user I will never buy from them again. This is yet another display of shoddy customer ethics from netgear.
Same here. I think the last time I heard from the tech talking to me was last week, and I've been trying to get this resolved since nearly the beginning. I'm basically about done with this BS. I'm looking into a data recovery site and pricing a new NAS, because this is unbelievable. Absolutely unacceptable that they act like we're at fault for their mistake.
If you let me know the case number you got after emailing readycloudsupport@netgear.com I can follow up with the agent handling your case to see where it's at.
The readycloudsupport@netgear.com only opens cases if you e-mail from a registered MyNETGEAR e-mail address. Did you send the e-mail from the affected? I just tested the functionality and it is working.
I have been using my registered email address. and have also been copying in the support email as requested. The Nas has been in support mode the whole time.
Smphillipstx you should email readycloudsupport@netgear.com.
If you've left your volume mounted read write all this time since the home folder was deleted then one would think recovering anything at all may well be highly unlikely at this point, but we can check.
Same here. Last email from Mathew 4 weeks ago, then silence. I emailed back last week asking for some news and still silence. Whaat should I do?. Waiting whithout knnowing if they are still o n the case?. Switch from Tech mode and try something myself to recover data?. Did Netgear even recover anything from my account?.
I just got today an email asking me to chek the external HDD for recovery. It has been very unsuccesful. Almos nothing recovered. I replied to the email and it looks like the case was still open. How many of us are in this situation?
This is disgusting. I have been sending emails. Messaged the case number. and I am getting no replies at all. The last time anyone contacted me was three weeks ago. I have just sent off a letter asking for formal compensation because dispite this also being your fault you are not delivering on your promise to provide help either. I have now had to go out an buy another NAS to maintain my critical backups because this one is still in support mode as your team have requested and I have been unable to use it for over two months. I really think someone in authority need to contact me and tell me what you are doing about it otherwise my next communication will be through my solicitor!
Nope. Checked all my emails and spam and I didn't receive an emails from you on SUNDAY!!! or any day recently for that matter. Best send me a copy of this email then.
Thanks it did. Our spam system just moves emails which I also read and delete as required. If it deleted spam then I might be concerned. I definately did not recieve any emails from you.
