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After firmware update to 6.9.0 my backup software can't work properly over SMB
Hey, looks like latest firmware update somehow broken my backup pipeline.
I'm using Veeam Endpoint to make automatic everyday backups to the NAS over SMB.
But after firmware update it can't work properly due to this error:
Error: Incorrect function. Agent failed to process method {ReFs.SetFileIntegrity}.
I've submitted a support case to the Veeam Support as well, but this firmware update is an only one change I to my NAS and PC before this error started to appear.
Re: After firmware update to 6.9.0 my backup software can't work properly over SMB
Similar issue here. With the latest firmware update 6.9.0 my RN104 no longer backup anything.
When I looked at it this morning it shown every backups on "processing".
I restarted the NAS, they shown as "canceled". Tried to manualy start them, they are still at "processing", when normaly it took a few minutes to complete...
Similar issue here. With the latest firmware update 6.9.0 my RN104 no longer backup anything.
When I looked at it this morning it shown every backups on "processing".
I restarted the NAS, they shown as "canceled". Tried to manualy start them, they are still at "processing", when normaly it took a few minutes to complete...
If you are using the windows protocol in a NAS backup job....
Netgear has confirmed one problem here, and is investigating a second.
Re: After firmware update to 6.9.0 my backup software can't work properly over SMB
Reverting (downgrading) to ReadyNAS OS 6.8.1 from 6.9.0 could be a workaround to fix the issue but, also, it could be risky.
I'm very curious about how this issue (or issues if there relationship with other components/services) is going to be fixed...
AFAIK I see that ReadyNAS OS 6.9.0 (19/10/2017) is still available (it was not withdrawned/revoked) with regard to what a user asked few posts above (Download link works).
Re: After firmware update to 6.9.0 my backup software can't work properly over SMB
So, none of my backups have worked since "upgrading" to FW6.9! This thread is marked as "SOLVED", but the only "solution" seems to be to downgrade to 6.8 - which Netgear do not recommend. I found 2 download links, one claims 6.8.1 to be the "latest" the other provides 6.9.
When/where is Netgear going to provide a clear statement and provide the solution? Hardly the level of service expected.
I've marked it as solved since now I know Netgear is aware of bug and working on a fix.
And I reverted to the 6.8.1 without noticeable problemswhich solved the initial issue I had.
So, for now there is a known workaround - just downgrade to the 6.8.1 (it seems safe to do) or take some patience and wait for the firmware update with a fix.
I hope new Beta updates channel introduced at 6.9.0 will help to avoid such issues at the release updates channel as now more people will be able to participate the beta testing.
Thanks for the clarification. I would rather not downgrade, and I had hoped to find information directly from Netgear that there is an issue and how it is to be resolved.
There appear to be many Discusion Threads, all with differing takes on the subject! However I have now found one that seems to provide more acurate information, stating that the issue will be handled by a hot-fix and not a firmware release - BUT such fixes are only applied after a reboot is carried out!
Anyway I followed the procedure and still have not yet been successful! For alternative thread see:
Re: After firmware update to 6.9.0 my backup software can't work properly over SMB
An update - after rebooting, still using FW6.9.0, the hot-fix mentioned to the link that I provided seemed to provide the solution. It was not obvious that any hot-fix had been downloaded/applied, but manual backups all have suceeded!!
So, yes the 6.9.0 backup issue now does seem to have fixed, but you have to know that a reboot is required.
Re: After firmware update to 6.9.0 my backup software can't work properly over SMB
The hot-fix will be installed within a week on systems that are not rebooted and any systems that are rebooted or freshly updated to 6.9.0 should have the hot-fix downloaded and applied within 15 minutes of the system starting up again.
Re: After firmware update to 6.9.0 my backup software can't work properly over SMB
Unfortunately v6.9.0+4 does not seem to have fixed my Veeam Agent for Windows 2.0.0.700 issues. Still getting Error: Incorrect function. Agent failed to process method {ReFs.SetFileIntegrity}.
in the backup job and a file of 30,844KB being written to the NAS drive.
i even started a completely new backup chain to a different share and got the same result. Is this problem still being looked at or was 6.9.0+4 meant to be the solution?
Thanks!
Model: RN626X | ReadyNAS 626X 6-Bay with Intel® Xeon® Quad-Core Server Processor
Re: After firmware update to 6.9.0 my backup software can't work properly over SMB
AFAIK your issue could potentially be totally different to the one (or ones) that bitted (to bite) our units after the 6.9.0 deployment...maybe the effect is the same (backup job: no go, but causes can be very differents).
Would be great to have a sort of Hot-Fix(es)'s changelog about ReadyNAS OS 6.9.0+3 and 6.9.0+4, just to understand which software components they touched and why so one can figure out if the issue is/isn't potentially adressed by those variations.
The confirmation was for a different issue. 
