ReadyNas OS 6.8.0 freezes

[tulgaas]

after upgrade to readyNas OS 6.8.0 freezes every single day

Please help

seems readynasd uses all CPU

[Marty_M · Accepted solution]

Hello tulgaas,
 
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,
Marty_M
NETGEAR Community Team

[Marty_M]

Hello tulgaas,

It does appear that after upgrading the firmware the NAS keeps freezing up and the readynasd service is using 100% CPU usage. May we ask for the complete logs of the NAS, you may use files haring website like wikisend and just PM the download link.

 
Welcome to the community!
 
Regards,
Marty_M 
NETGEAR Community Team

[tulgaas]

Seems it freezes arounf 12-1pm every day. and we have been rebooting the device manually.

here is the Link

<REDACTED>

Thanks

Tuga

[StephenB]

---

@tulgaas wrote:

here is the Link

---

Please don't post this publicly.  "PM" means "private message" - there's an envelope icon in the upper right of the forum that lets you send/receive PMs.

I redacted your link - you might resend it to Marty, just to make sure he has it.

[Marty_M]

Hello tulgaas,

You may try reflashing firmware or upgrading the NAS to beta firmware 6.8.1 or 6.9.0 and check if that will make any difference. Do you have apps and cloud services running on the NAS? 
 
Regards,
Marty_M 
NETGEAR Community Team

[tulgaas]

i tried OS 6.8.1 but no luck. yes, i do back up to the AWS.

[Marty_M]

Hello tulgaas,

Try to disable any service or app currently running and then observe the behavior of the NAS. Could you PM me the download link for the complete logs of the NAS.
 
Regards,
Marty_M 
NETGEAR Community Team

[tulgaas]

Upgraded OS to beta 6.8.1 and turned off the Amazon S3 backup. still freezes daily.

it was perfectly fine old OS 6.7.4 not sure what happened.

please help.

I don't how to make you a PM to download logs but here is the link for downloaded log files.

REDACTED

[StephenB]

PM -> "private message".  You click on the envelope in the upper right of the forum to send one.

There is some private information in the logs, so they really shouldn't be posted on the internet.  I've redacted your link, please try the PM.

[Marty_M]

Hello tulgaas,

Thank you for the logs, Please try to disable any apps and service running on the NAS at the moment afterwards try to enable the service and app one at time and observe the CPU usage and behavior of the NAS.
 
Regards,
Marty_M 
NETGEAR Community Team

[Marty_M · Accepted solution]

Hello tulgaas,
 
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,
Marty_M
NETGEAR Community Team

[tulgaas]

after installed final version of OS 6.8.1 seems everything back to normal.

Thanks for the support.

Tuga