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Readynas 102 not backing up and freezing after upgrade to 6.4.2
My client has a Readynas 102 2x3tb system
It is backed up by 2 x WD 3TB disks which are rotated and plugged into the front of the Nas.
It has always been a bit problematic in that the WD drives frequently have to be formatted as the NAS thinks they havent been ejected properly when they often have and sees them as read only.
Recently the client went ahead and upgraded the firmware fom 6.2.5 to 6.4.2 and since then the scheduled backup crashes the entire unit and all they can do is unplug the power. Everything just freezes.
They have tried both disks, reformatted them, tested them on a PC and they are fine. Its only happened since the upgrade.
Can you send in your logs (see the Sending Logs link in my sig)?
Thanks mdgm. Ive forwarded the logs just now.
Unfortunately the back up drives have now been reformatted on the Macs and are being used on them as external drives. I think they are dragging data manually back off the NAS as a temporary measure.
Before that they were formatted on a Windows 7 PC using the defualt which I think would be NTFS.
I dont think there was a succesful backup since late January. Ever since the upgrade to 6.4.2 and it started freezing the NAS they have been disconnected, the backup schedule stopped and as said they are now plugged into one of the Macs.
I can format one of them if you wish for testing in any format you like. Let me know if you want me to enable remote access to the NAS.
When they tested the USB disks on a PC, did they use the disk vendor's tool for checking disk health or something else?
I dont think they did any of that. All they will have done is formatted the disks. This has worked in the past when they have been set to read only. Same on both disks. In the past formatting them corrected the problem and the backup would work but this no longer happens and the backup fails with the nas freezing.
I think the next step is to test them - especially if they used the quick format. Reformatting often is just concealing the real problem.
I am pretty certain there is nothing wrong with the disks. Neither are old, both itdentical, both stopped working the day the firmware was updated to 6.4.2. How would you suggest we format them and test them for use with the Readynas?
I am pretty certain there is nothing wrong with the disks. Neither are old, both itdentical, both stopped working the day the firmware was updated to 6.4.2. How would you suggest we format them and test them for use with the Readynas?
You might well be right, but I'd still suggest testing them with the manufacturer's diagnostic.
As far as formatting goes, it depends on what device you plan to read the data with. Personally I'd use NTFS, since my PCs all run windows.
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
Hi im not sure if this is one in the same problem but i am at a loss...
I too have the same ready nas 102 but with 2 1gb drives it worked fine untill apple upgraded os to El Capitan then all of a sudden, i can access the ready nas and see all of my folders/shares but then as soon as i try to access a folder it crashes finder, at some point there was an update and all started working again but since a recent apple security update it has gone back to crashing finder maybe a coincidance. i can access the drive via Raidar and time machine finds and backs up fine.
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
I have a 102 and since 6.4.0 the use of the front USB socket causes the unit to freeze and like another contributor I have to remove power, remove the stick and power up.
Prior to 6.4.0 the front socket worked faultlessly and enabled me to insert a stick and by pressing the front button perform a simple backup of a group of folders.
The rear sockets still work albeit any backups now take four times as long.....and yes the AV is off,.
I have a 102 and since 6.4.0 the use of the front USB socket causes the unit to freeze and like another contributor I have to remove power, remove the stick and power up.
Prior to 6.4.0 the front socket worked faultlessly and enabled me to insert a stick and by pressing the front button perform a simple backup of a group of folders.
The rear sockets still work albeit any backups now take four times as long.....and yes the AV is off,.
Thanks for that. Searching around there does seem to be a pattern here so is it a fault with the 6.4.x firmware? I really need to sort this as the client is paying me to go to site (which is a 500 mile round trip) later this week!
I really dont want to reset it to Factory setting because it will undo all the work that was done to fix the slow access problem from the Apple devices (see long thread) and no doubt the client will at some stage upgrade it all to 6,4,x again. I hadnt thought about using the rear USB ports though.
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
Hi.
Without wishing to bore you, I have been having issues with my 102 since early November when I was advised to update my firmware from 6.2.5 to 6.4.0 and now I'm up to 6.4.2.
I used to have nightly backups to alternate WD hard drives, one Sun, Tues, Thurs and the other Mon, Weds, Fri, one in the upper rear socket and the other in the lower rear socket. All ran fine taking a fraction over one hour under 6.2.5.
I also used to perform a daily backup using the front USB socket, inserting a 32GB Corsair drive onto which a backup of current projects took place taking about 15 mins. Since 6.4.0 any use of the front socket freezes the unit.
I have lost count of the number of emails to Netgear and I'll state right now that they have been next to useless. All I have got is recommendations to turn off the AV, it is. Run diagnostics on the hard drives, I have run WD diagnostics on both drives with no issues found. On viewing the logs they noticed some dropped packets on my network and immediately jumped on that as if that has any effect on overnight backups via USB, but that problem has also been sorted and not a single dropped packet now.
They even said that they wouldn't talk to me unless I signed up to an maintenance agreement costing almost as much as a the unit does however they seemed to have backed down on this.
All was arranged to remotely access my unit back in December but despite agreeing to this they have never carried this out.
They simply fail to acknowlegde that all was well until their recomemnded firmware update which of course given time will no doubt be my fault for installing.
I have work arounds for the issues but it simply beggars belief that this issue has become so protracted.
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
Thanks for the detailed feedback. It does indeed sound like a similar problem. I Was also asked to test the backup drives but I know they are ok. Like you they were working perfectly until the firmware update.
I am concerned about this as if you have been having issues since December what are the chances of me getting this sorted this week when I have to go on site and fix it?
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
Hi
Well if this is any help as I can still use the rear sockets then you can do the same.
However if you have been using the front socket as I did, that is insert a device, press the button and then it auto demounts at the end of the process then you'll have to find a work around.
Rear sockets don't appear to auto demount after a backup plus you'll have to set a routine in the backup tab and manually set it to run, then manually demount the drive via the systems tab. If you don't manually and correctly demount then the 102 will see the drive as having an error when you try to use them again.
Sorry I'm not an IT expert, I'm a building services engineer, so my knowledge is somewhat limited by 'common sense'.
In this respect, Netgear have also told me that I'm using the wrong unit for business, which really takes the biscuit. Yes I have perhaps 25GB of business data on a unit which has 150GB total, the rest being personal data. I have no apps running and nobody except me uses the unit so it's not stressed but again 'helpfully' Netgear grasp at straws rather than see the common sense in this situation which is up to installing 6.4.0 all was fine.
I wonder how I would get on with my customers if in November they had a leak to a air conditioning system and as at end of February I was still blaming them for using it.
As I said I'm not an expert but if I can help then ask.
As for a solution from Netgear.....or even some useful advice.....you'll have a long wait.
Well if this is any help as I can still use the rear sockets then you can do the same.
However if you have been using the front socket as I did, that is insert a device, press the button and then it auto demounts at the end of the process then you'll have to find a work around.
Rear sockets don't appear to auto demount after a backup plus you'll have to set a routine in the backup tab and manually set it to run, then manually demount the drive via the systems tab. If you don't manually and correctly demount then the 102 will see the drive as having an error when you try to use them again.
Sorry I'm not an IT expert, I'm a building services engineer, so my knowledge is somewhat limited by 'common sense'.
In this respect, Netgear have also told me that I'm using the wrong unit for business, which really takes the biscuit. Yes I have perhaps 25GB of business data on a unit which has 150GB total, the rest being personal data. I have no apps running and nobody except me uses the unit so it's not stressed but again 'helpfully' Netgear grasp at straws rather than see the common sense in this situation which is up to installing 6.4.0 all was fine.
I wonder how I would get on with my customers if in November they had a leak to a air conditioning system and as at end of February I was still blaming them for using it.
As I said I'm not an expert but if I can help then ask.
As for a solution from Netgear.....or even some useful advice.....you'll have a long wait.
Thanks again.
Using the rear USB would be a work around but its no good if it has to be manually done really. Perhaps someone at Netgear can advise.
I was also told the 102 is not a busiiness product but its only used by two Macs for sharing data and this isnt really an excuse for it not working and firmware upgrades causing the backup to fail.
To be fair to Netgear they were very helpful in sorting out the share speed issues with the Apple computers so I am hoping they can come up with the good on this one. I am now going to site a week today so I need to have a solution in place by then.
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
Hi
The work around for the rear sockets is only needed if you want to unplug the backup drives, if you are happy to leave it or them in place then no work around is needed.
Simply go to admin, go to backup up, set up a backup routine and set a schedule to back up say over night. This is what I do, I have two drives plugged in to both sockets and they back up alternative nights. Times and days to back up can be set via the schedule, its a tick box arrangement.
However if at any time you want to remove the backup drives you must correctly demount them from the system admin page else they will flag up an error when next used on the 102.
The work around for the rear sockets is only needed if you want to unplug the backup drives, if you are happy to leave it or them in place then no work around is needed.
Simply go to admin, go to backup up, set up a backup routine and set a schedule to back up say over night. This is what I do, I have two drives plugged in to both sockets and they back up alternative nights. Times and days to back up can be set via the schedule, its a tick box arrangement.
However if at any time you want to remove the backup drives you must correctly demount them from the system admin page else they will flag up an error when next used on the 102.
Happy to give you examples later if you want.
Cheers
Ok thanks. So the schedule will work if you set it up in the admin page but you have to eject from there as well in order to not corrupt the drive? That will work as a work around until its fixed assuming it doesnt take four times longer. I think its backing up 300GB.
They rotate the drives each week so it could be a Friday afternoon job.
Many thanks for your help. I think Netgear need to come back to us though and anyone else with the problem with a fix ASAP though really.
This is where you create your backups and scheduling by 'add backup'.
Having plugged in your drives select the correct USB socket usually USB/eSATA Ports (USB Back Top or Bottom).
Now once you set your schedule then if you want to remove the drive and swop it for another you must again open your admin page.
Under the system tab you will see NAS listed together with the USB drive or drives.
On the little gear wheel to the right of each drive description, click on it and you get two options, format or eject. Here you can eject the drive and by doing it this way your NAS will see it correctly unmounted and will therefore not raise an error when you reinsert it next time.
If you get errors simply insert your USB drive into your PC. Right click the drive and select properties, under properties select Tools and select error checking. Run this it should clear the problem. Again on removing the drive from the PC eject the drive and do not simply remove it.
You will need to do this every week if you swop drives every week.
300GB, well I back up 145GB and it used to take just over an hour, it now takes 4.5 hours so 300GB is going to take 9 to 10 hours.
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
Many thanks for that.
Yes they are on a schedule. Well they were until I suspended it due to the back up issue with the upgrade.
So I can just reinstate the schedule or put a new one in but make sure the rear USB port is selected.
That sounds workable for now. I dont have access to it right now but will check it later. I could do a test with just a small amount of data. I might wait until I am on site.
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
Hi
Yes just looked at my set up for the front USB socket.
All you would have to do is maintain the same source, change the destination for a rear socket (making sure you select the right one) but the time schedule would need to be set up for whenever you want the 9 hour+ backup to take place.
Remember that the back up button on the front would have been set to select the present backup job and as yet I'm not sure if its the front USB socket itself or the activation of the front button that causes the NAS to freeze so you might want to test this if you want to still use the back up button.
But I would set the backup to run as a timed scheduled backup and so make do without the use of the button.
But then once the job has run go to the admin page, eject the drive and plug in the other drive.
Ejecting the drive and plugging in the other drive should generate an email alert if this is set up.
I have had an email today from Netgear saying that they're looking into my issues again so as you are having the same issues watch this page and I'll keep you updated. Alternatively raise a support case yourself.
Obviously once we have a solution your temporary work around will have to be reversed.
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
Hi
Just to update you.
I have yet again from Netgear. Asking various questions, have I tested the backup drives (I have already told them yes numerous times), have I tried different drives etc etc.
It gets incredibly frustrating that the one thing that they continue to totally ignore is that up to installing 6.4.0 all was well and therefore logic says if all has gone wromg since it must logically be their firmware. They simply refuse to acknowledge this.
Apparently they are looking into my issues. Time will tell.
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
Further update.
Netgear have now finally been in contact and next week are going to remotely access my 102 unit. Obviously pleased that I have some action at last but this is what they were going to do in December and it never happened.
I can't help but feel that owning a 102, base model in their range, we're not important in the scheme of things and I get the distinct impression that they simply hope that some following firmware updates will solve our problems without further intervention. However, and I hope Netgear are reading this, they need to realise that I have a 102 at home and my business premises has a extensive network requirement. Would I allow Netgear products to be used in my offices, no I definitely would not based on their track record of resolving issues.
I hope you found a work around for your clients problem.
Netgear have now finally been in contact and next week are going to remotely access my 102 unit. Obviously pleased that I have some action at last but this is what they were going to do in December and it never happened.
I can't help but feel that owning a 102, base model in their range, we're not important in the scheme of things and I get the distinct impression that they simply hope that some following firmware updates will solve our problems without further intervention. However, and I hope Netgear are reading this, they need to realise that I have a 102 at home and my business premises has a extensive network requirement. Would I allow Netgear products to be used in my offices, no I definitely would not based on their track record of resolving issues.
I hope you found a work around for your clients problem.
Regards
John
Thanks for the update John and do let me know if they resolve the issue. I am currently on a different site today configuring backups for a 312 but the firmware is 6.2.4 and I am leaving it there!!
The backup is working fine on that version.
I will be on the other site where we have the same problem as you with a 102 on Monday morning where I need to find a solution for their backup problem. At the moment all I Can try is the rear ports unless your netgear engineer fixes your issue and can then also apply it to mine. If there is a fix I could do with Netgear or yourself coming back to me ASAP as I am only at the other site Monday and possibily Tuesday before heading home which is 250 miles away.
Re: Readynas 102 not backing up and freezing after upgrade to 6.4.2
Hi
What I suggest you do is to use the rear sockets which work on my 102.
If you feel that your client must remove the drive after the backup (perhaps to take it off site) then he has no choice other than go to the admin page and eject the drive properly after the backup. Failure to do so will prevent the drive being used by the NAS next time around unless he runs the Windows 'error checking' routine on the drive and corrects the errors caused by not ejecting the drive.
My suggestion would be to leave the current front USB backup routine in place and for the moment simply use the back upper and lower USB sockets. Then when (if) Netgear fixes this issue your client can simply eject the rear drives and start using the front socket again.
Obviously with no drive in the front socket and a scheduled routine set up there'll be an error raised as a result which will be sent by email if alerts are enabled. If on the other hand the front socket is used with the backup button to start the backup then no error will be sent as the backup will not take place.
