Update to FW 6.6.0 all Services Offline Error 15002020817

[garch1]

After Updateing my Readynas 516 to FW 6.6.0 all Services are offline. I'm not able to activate them. It shows up the following error

Model: ReadyNAS 516
Firmware: 6.6.0
Context: system_panel_support
Error:
15002020817

A Factory Reset won't be an option, cause a lot of data is stored on my readynas and a backup not possible... no access to shares...

What can I do?

[garch1 · Accepted solution]

Finally I did a factory reset... all good now

[StephenB]

I recommend contacting support.

If you are the original purchaser, and purchased between 1 Jun 2016 and 31 May 2016, then you have free lifetime chat support.

[mdgm-ntgr]

Can you download the logs using RAIDar 6.1 then send them in (see the Sending Logs link in my sig)?

[garch1]

@StephenB

Thank you very much... I'm the original purchaser but I do have it for more than 3 years..

[garch1]

@mdgm-ntgr

Thank you very much. Logs are on the way...

[mdgm-ntgr]

It seems you've got a number of apps on this system. Which apps do you have installed?

It also appears that you don't have SSH enabled.

You said above that you don't have a backup. This normally implies that the data isn't important.

Yet you said a factory reset is not an option which would imply that the data is important.

[garch1]

I do have the following apps installed

Plex - it is still working

Plexpy - installed but not active at the moment

DVBLink TV Server - installed but not active at the moment

PHP - installed (not sure if I need that...)

Over the years there have been a few apps installed and uninstalled... but the above mentioned apps are important for me.

No SSH is not enabled and I'm not able to enable the SSH... It will show up the same error mentioned above as soon as I try.

Just now I'm on backing up my important files. Of course all files are important otherwise i would not store them on my nas 😉

So that means that you recommend a complete reset of the unit? Will that delete really everything? Like a new machine? The only annoying thing is that I have the set up Plex Media Server new. And that storing and restoring takes ages...

[mdgm-ntgr]

Important data should be backed up regularly no matter which device it is on.

I have sent you a PM.

[mdgm-ntgr]

Can you check if it's working any better now?

[garch1]

I'm still not able to activate services, Error: 15002020817

[mdgm-ntgr]

It appears the dvblink service config and the main SMB config file were messed up. Not sure how that happened.

[garch1]

So I uninstalled DVBLink successfully. But nothing changed, still the same error.

As soon as I do have my backups, I think the best would be a factory reset.... lets start new!

Hopefully all the old stuff will be removed and it will work like a new New

[garch1 · Accepted solution]

Finally I did a factory reset... all good now