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Share your Orbi BE370/770/870/970 Series System UpTime
Found on the RBR and RBS IP address/debug.htm web page for best details, please post both RBR and RBS uptime. Please note of any inconsistencies between the RBR and RBS. Generally the RBR and RBS uptime should be same. Home wide power brown outs should be noted if these are seen. Thank you.
Orbi 870 + 2 Sats - strange issue with not showing devices connected
So, I just moved from an older Linksys Gen 2 mesh system. It was pretty solid but wife wanted greater speeds for her work. So, I just upgraded to the Orbi 870. When I log into my OrbiNet, it states the router is an RBE 871 but the two satellites are 870s. See Firmware state above. My house is 2 story / 3400 sq ft. The router is in the first floor laundry room, middle west side of the house. It's where the network and cable panel is. The first satellite is in the front office - first floor of the house (south side). The second satellite is upstairs in the middle bedroom right up the stairs on the east side of the house. I have like 60 lifx bulbs and other IOT devices that need 2.4 GHz. Also, I have a variety of 5 GHz devices like laptops, media, and portable computers. Almost 90 devices in total. I don't think I am saturating the 2.4 GHz band or even coming close the point with the 5/6 GHz bands either. Using their app to test both 2.4 GHz and 5 GHz bands. OK, I literally just set this system up from new last night. Seemed like everything went well, at first, including adding the satellites. I tried ethernet back haul at first but I'll get into more of that later. My provider is XFinity and I am getting great speed from the Cable Modem to the 871 router. Not that it matters, perhaps, but I went to the 192.168.1.x IP "standard" from the 10.x.x.x. I also have a couple devices that I want reserved IPs for. Just three of them. Also, I changed the name of the router, set up my 2.4 GHZ (only) IOT and turned on IPV 6 (DHCP) pretty much left everything else standard. Rebooted the router. When I went to my device connections in OrbiNet (192.168.1.1) and checked both Basic - Attached Devices, and Advanced - Administration - Attached Devices, I saw both satellites (with IP addresses), then all my devices. Then I noticed some strange behavior. When I was going through my devices and making sure they reattached to the networks (using the same SSID / PW as I did on the old Linksys mesh), I noticed that the satellites had no IPs. Just 0.0.0.0. I also noticed that when I clicked out of those pages and tried to go back in, it just spun. I let it spin for almost an hour. Most likely timed out. So, I rebooted. It did the same thing after about 15-20 minutes. However, in the Orbi app on my Android, it shows the system online and 2 of 2 Satellites. When I go to Network Map as part of that app, it also shows they are "online" but when I click on them, no devices are present - but I know their are devices connected. Also I noticed that it had both Satellites connected to the router in a split configuration. Now, typing this it's linear. Sat2 connected to Sat2 and then to the router. WTF. Using the anayltics tool on the app... I dislike the app, other than the WiFi analytics and that I had to use it to set this all up. I used it to measure my signal strength and speed for the 2.4 GHz IOT SSID. I was at 88-100% most everywhere in the house. So, no problems there. I had this system setup for ethernet back haul but decided to just disconnect them from the wall and let them WiFi back haul. I did connect my desktops directly to them via ethernet with the ports on the back of Sat1 and Sat2. Long story short, I did a complete reset on the Router and Sats. Set it all up again from the app, and I am still seeing the Sats drop off from the orbinet and I can't see my connected devices. I see my router has a different FW then the satellites. Perhaps I should downgrade that to the same FW? I don't see any updates for the Sats, so I am hoping that the NG Engineers tested this?!? I think my setup is pretty vanilla - I am sure there are people with more devices then me, assuradly. Note that I did go to manual firmware update and was able to IP connect to both Sat1 and Sat2. Strange since the main page doesn't show that. I can also see devices connected but it doesn't look like a all the devices are accounted for between the Sats or the main Router. Yes, I checked the logs. I don't see any reference to what happened. Anyway, this is pissing me off quite a bit. Everytime I have to make a change with these things, it's like a minimum of a 10 minute wait. It's like I am 7 years old again loading Snake Eggs off a tape drive with my TRS-80. Come on man... I'd rather NOT do a full factory reset if I don't have to. Maybe I'll try to do the firmware downgrade on the router to match the Sats? Any help will be appreciated. Thanks! - LutraRBE871 slow speed
Hi All, just installed my brand new RBE871 and I’m getting a constant 94MB download/upload speed. If I connect my laptop to the ethernet port of the wall I get 850MB download. I have a main router in my house (FritzBox!5590) provided by the ISP, which delivers connectivity to the entire walls, this device is wifi disabled. the Orbi is intended to deliver wifi connectivity. Wires in the walls are CAT6A. each wired port in the house gives me high speed, just wifi from Orbi is slow at 94MB. I already downloaded the update firmware and restarted the Orbi a few times. I’m not a tech guy. Thanks for suggestions.Issue with various apps on android devices
Since upgrading to the 870 mesh system various apps on my wife's android phone aren't loading. Everything is fine on iOS devices but apps such and the BBC News app are failing to load on the android phone. I really don't understand what's causing this as it seems to only affect android devices. Has anyone found a solution to this?New - RBE871 / RBE870 Firmware version 10.5.19.4 Released
Bug Fixes: 06/03/2025 Resolved an issue that prevented iphone 16 from connecting to the Orbi network Resolved an issue that caused the router to crash after a firmware update. Download Link: https://www.netgear.com/support/product/rbe872/#download Firmware Update Instructions: To update your router’s firmware, follow the instructions in your router’s user manual. To view your router’s user manual, visit https://www.netgear.com/support/product/RBE871.aspx#docs IF MANUALLY UPDATING THE SYSTEM: Be sure to update the RBS FIRST, then the RBR lastly. Please navigate to the link below for step-by-step instructions on how to update your RBR871/RBS870: Proceedure to Manually Firmware Update Orbi and Nighthawk Mesh systems I HIGHLY recommend after the FW is loaded on the system and it's back to ready, power OFF all Orbi units and the ISP modem/ONT for 1 minute. Then back ON with the ISP modem/ONT first, then RBR then RBS. NOTE: Orbi app or the routers web page may not report seeing new FW updates. NG may not push this to there auto update services immediately and may activate the newer FW update being seen on there auto update services at a later time. User will have the choice to manually update if you want too. FW UPDATE ALL Feature: If there is a FW updated seen on the RBRs web page and all RBS are online and connected with GOOD STATUS, you can select the UPDATE ALL button option to have the RBR update the RBS and RBR. Update All button is seen on the RBRs Firmware Update WEB page on the Check for Updates FW section of the page. Once FW has been checked for an update and all devices show the FW update is available, select the UPDATE ALL button. Give 5 minutes for the process to take place. Recommend powering OFF the Orbi system for 1 minute then back ON with the RBR first then RBS after Update All completes. Give 5-10 minutes for system to fully come to ready. NOTE: If continued problems are seen after a FW update, it's recommended to try a factory reset and setup from scratch with out loading any saved configurations from backup files. Use the ERASE button on the routers web page to factory reset the router: This sends a Factory Reset command to any and all connected RBS as well: Procedure for Factory Reset of RBE870 series systems use ERASE Button This article applies to: Orbi (7) RBE870 RBE870B RBE871 RBE871B RBE872 RBE873 RBE873B Let us know how it works for you...Please make a new post regarding any problems your seeing in the Orbi BE support forums. https://community.netgear.com/category/home-orbi/discussions/en-home-orbi-beOrbi 870 update issues
So today I set up my new 870 network. Finally got everything working and things were looking great. The wifi backhaul on the 870 is a MAJOR upgrade from the 750 I was on. While I was accessing the router via the web interface it flashed up it needed an update. Never had this on the 750 so always had to do it manually. I clicked the "update all" button and things looked as if they were going ok. However, an hour later, whilst the satellites have come back on and I'm somehow online, the router is still flashing white and I can't access it via the web page or the orbi app. Anyone got any ideas?
