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RBKE960 "Refused to Connect" after IP reservation changes
This is a report of a newly encountered issue with my Orbi RBKE963 (1 router + 2 satellites) running latest 7.2.7.15 firmware: After making IP reservation changes/additions and router rebooting, the router refuses to connect to browser at the designated IP address, and Orbi phone app reports "We can't find your Orbi" or "Unable to connect to router" This issue was observed immediately after the IP reservation list was edited. System configuration: Router: Orbi RBKE963 (RBRE960 + 2xRBSE960) 7.2.7.15 firmware installed in router & satellites Router LAN IP address set to 192.168.0.1 Satellite #1 IP address set to 192.168.0.2 Satellite #2 IP address set to 192.168.0.3 Router DHCP IP address range set to 192.168.0.100 to 192.168.0.199 Client computers: ASUS ROG Strix Z690-I Gaming, and several other PCs with Gigabit/2.5G Ethernet Windows 11 Pro 24H2 64-bit or Windows Server 2025 Standard Edition OS Microsoft Edge browser in use Apple MacBook Pro 14" (M2 Pro) macOS 15.5 Sequoia Safari & Chrome browsers in use Client phone: Apple iPhone SE 3rd generation iOS 18.5 Orbi app installed Steps to Reproduce: On PC client connected to router via Ethernet, open a browser and verify proper access router admin via 192.168.0.1. Also verify Orbi phone app can access the router from phone. Navigate to LAN Setup -> IP reservations. Manually add entries to IP reservation list. Click Apply. Router will reboot. After router completes reboot, verify clients connected via Ethernet or WiFi have proper internet access Open browser to 192.168.0.1 again to access router admin page. Observe the error "192.168.0.1 refused to connect". Launch Orbi phone app. Observe error screen displaying "We can't find your Orbi" Note: Steps 3 & 4 may need to be repeated before issue occurs. Expected behavior: Router should continue to respond to browser at 192.168.0.1 or Orbi phone app Actual behavior: Router remains functional (Ethernet & WiFi) but browser & Orbi phone app both fail to connect to router for admin. Impact: Complete loss of admin ability with router refusing to communicate with PC or phone client attempting to access admin pages. Frequency: Occurs nearly every time the IP address reservation list is edited. Troubleshooting: Once this issue occurs, the only way I found to regain admin ability is to issue hard reset by holding down reset button on the router, then go through router setup and restore from backup file. "Refused to connect" will easily return again after any changes (especially additions) are made to the IP reservation list and the router reboots afterwards. I even tried making small IP reservation changes, rebooting router, saving a backup file, then repeating, but after about a dozen IP address reservations are added, after the router reboots the issue hits and I lose access to the admin pages and so cannot finish adding all the IP reservations I need. From what I can tell, this issue started occurring after router/satellite firmware got updated to 7.2.7.15. Issue was not observed with router/satellite running previous firmware 7.2.6.21 or older. I will thus claim that this issue is induced by a firmware bug newly introduced in 7.2.7.15. I have tried manually flashing the router with same 7.2.7.15 firmware but it made no difference. I have not tried flashing back to 7.2.6.21 but will consider doing so if it can restore persistent admin access.Using Wired Backhaul, the internet is slow and jittering
I have similar problem with RBSE960. Using Wired Backhaul, the internet is slow and jittering. On the Orbi Router portal is says Backhaul status = Good When i unplug the cable and Backhaul via 5 GHz, the jittering is gone. On the Orbi Router portal is says Backhaul status = Poor Yes, i have swapped cables, and yes the cables are new standard CAT6 from factory. The problem seem to have started when RBSE960 updated to firmware V7.2.7.15 Could faulty firmware be the problem?RBRE960: downloading "large" files over lan/ethernet ports always fails
i've been having a very odd issue with my orbi router's ethernet/lan ports for some months now.. it took me a while to even figure out what the common factor was (devices connected to router via ethernet). i'm not sure even how to describe it but basically: when trying to download "large" files (> 30mb maybe? not large in modern terms :) ), the download always begins but quickly times out and fails to complete. if i try to download smaller files (a web page) then the download completes correctly. the thing which confuses me (i'm quite ignorant about these things), is that watching streamed tv shows on my appletv, for example, works fine over ethernet... BUT trying to connect my appletv to protonvpn always fails (but it works when the appletv is connected via wifi). i eventually got to a point where i figured it had to be faulty ethernet ports on my RBRE960, so i bought a brand new RBRE960.. exactly same model etc.. and... i still have the same issue. i've replaced all the cables (all are cat6), done multiple factory resets over the months, i've talked to the ISP (i have a ONT1 fibre modem).. i've tried macs, raspberry pi, appletvs, synology nas, etc.. all the same issue. here's what i get when i try to download a 55.4mb file over wifi.. everything is fine: and this is what i get when i try ethernet (this one is connected to the 2.5 port, but it's exactly the same behaviour with the other 3 ports.. no other device is connected via ethernet).. it starts ok: then speed drops to 0 after a few seconds: and stays like that.. i grabbed this screenshot after a minute, but trust me, the avg dload speed just keeps dropping, time left keeps climbing and current speed goes on at zero: this issue caused all my synology hyper backups to fail for a month or two until i figured it out, so i guess it occurs with sending data too. just to reiterate: everything works over wifi. anyone else seen anything like this?! :) cheers, MikeShare your Orbi 350, 750, 850 or 960 series system UpTime
Found on the routers and RBS IP address/debug.htm web page for best details, please post both RBR and RBS uptime. Please note of any inconsistencies between the RBR and RBS. Generally the RBR and RBS uptime should be same. Home wide power brown outs should be noted if these are seen. Thank you.RBSE960 running at half speed
Hello everyone, I have an Orbi 960 series router (RBRE960) and an add-on satellite (RBSE960), both devices are firmware version V7.2.7.15. the router and the satellite are connected via wireless backhaul one room across (around 5 meters away, through 2 concrete walls). Connection between the router and the satellite is solid (satellite shows solid blue color when connecting). my ISP is Ooredoo in Doha, Qatar, and I get 1 Gbps upload and download speeds. I've had this setup for a couple of years, and while its very reliable, whenever I am connected to the satellite, I get only half the speed of the router (around 500 Mbps up and down) but when I am connected to the router, I get the full speed, and I cant seem to figure out why. I have tried resetting both the router and the satellite, that seems to fix the issue for about 10 days, and then the satellite speed drops down to half again. I am attaching a screenshot of my connection statistics, it seems that the devices recognize that I am on a Gigabit connection, but the satellite does not transmit that full speed. I wanted to attach speed test screenshots of both the router and the satellite but Netgear allows only one upload per post. Any ideas why this is happening and how to fix it? Any guidance will be extremely appreciated. Thank you.iPhone 15 Plus Connectivity Issues on RBKE963B (Orbi 960 Series)
Hi all, We currently have a guest staying with us who is using an iPhone 15 Plus, and they’re experiencing significant connectivity issues on our Orbi RBKE963B system. The link speed fluctuates wildly—from around 150Mbps down to as low as 2Mbps—and in some cases, the connection drops entirely. Interestingly, no other devices on the network (including other Apple products) are having any issues. As a temporary workaround, I’ve moved the guest’s device to the IoT network and configured that network to operate on 5GHz only with WPA2. This has helped stabilize the connection somewhat. After reading through the forums, I’ve noticed that some of the newer Orbi WiFi 7 systems have recently received firmware updates that reportedly address similar issues with newer iPhones. Regards, LiamI have a RBRE960 and 2 satellites
Same here, I have a RBRE960 and 2 satellites. Purchased it in May 2023, worked always fine till last week, when I had a power failure, did a reset and restarted the modem, router, and satellites as described...... no results. The router shows a white light and starts blinking. After a minute or so it shows no light and doesn't do anything. The 2 satellites are connected to the router via WIFI and work still fine, with good stable internet. But I can't connect or reinstall the app and connect to the router. Looks like something is wrong with one of the internet frequencies. After doing a speed test from my computer, it looks like the speed is only 60% of the speed before. Contacting Netgear in the Netherlands doesn't work, if you are outside the 2 years warranty (one can buy a new service contract, but I would like to contact them first and discuss what the issue can be. any help is welcome! BR Ben
