Insight

NETGEAR Insight Management Platform, and Insight Managed series, including devices like GS724TPv3, GS752TPv3, M4250 switches, WBE/WAX/WAC access points, PR60X Pro Routers.

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Discussions

Cloud portal unaccessible
Hi The new cloud portal only uses the mobile phone number to send the verification code. The option to use the email address isn’t available anymore. I’m left out because the sms never worked. I...
Solved
Dgillet
Apr 18, 2026 Place Insight
not listed
356Views
0likes
15Comments
Should I disable Mesh
Hi I have 3 WAX610 in my house and they are all connected via POE back to a switch. Should I be disabling the mesh setting in insight since they are all hardwired back to the switch? I would thi...
Solved
bcre3306
Dec 13, 2024 Place Insight
1.9KViews
0likes
7Comments
Activate Insight Premium Subscription
I have an active Insight Premium subscription, however Device Credits is still 0 and device is shown as unmanaged in the Insight Portal. Can someone help how to correct this? Have been not able to us...
Solved
dgmw
Jun 09, 2024 Place Insight
Insight Premium
4.8KViews
0likes
8Comments
Cannot get access to admin login screen on my SRR60/AC3000 router
Hi I have a new device I need to connect to the network that requires my phone to be connected to a 2.4GHz wifi. As my phone will not allow me to select the frequency, I need to make a change to the...
Solved
Steve-McB
May 06, 2024 Place Insight
2.5KViews
0likes
4Comments
Insight Cloud - When does the typology schema get updated?
Hello, I notice that the ‘typology’ tab does not refresh even though the clients are updated. It’s just the typology schema that doesn’t redraw. Is there a delay of several days?
Solved
JulienCM
Apr 08, 2024 Place Insight
1.9KViews
0likes
3Comments
Lutron multicast on PR60X with a bunch of GS752, GS724, MS108 switches
I recently set up a network with 5 VLans managed with insight. Everything works ok, except I have two Lutron Radio RA2 receivers that can't be discovered by the software running on a laptop. I thin...
Solved
cm2934888
Feb 08, 2024 Place Insight
2.1KViews
0likes
3Comments
Resubscribe for WAX 620
After a year my subscription has expired on the WAX 620. it isn't the easiest to find how to resubscribe. After searching, I find three prices. I chose the $79. per year as I use this at home and not...
Solved
HarmonHodge
Jul 23, 2023 Place Insight
5.7KViews
0likes
10Comments
RBK23 Router and Satellites Change of Ownership
Hi everyone, I'm hoping that someone can help me? I had an RBK23 Router and 2 x satellites which I have sold as I no longer needed the set. Can someone on here please advise if it is possible to ...
Solved
Elainen62
Apr 15, 2023 Place Insight
3KViews
0likes
2Comments
WiFi password changes propagate to clients, but don't change in Insight
When I change a WiFi password in Insight then click "Save", the change applies to the connected APs (WAX615 and WAX625 in my case), but the password in Insight still displays as the default location ...
Solved
mjc775
Dec 18, 2022 Place Insight
3.8KViews
0likes
2Comments
Orbi Pro WiFi 6 Add-On Satellite credit for insight
Do I need to purchase another credit for new Satellite to manage it in insight ? PS: I have AX6000 Tri-Band Orbi Pro WiFi 6 Mesh System (include 5 year Premium Subscription and installed) ...
Solved
Alvin_Liao
Nov 07, 2022 Place Insight
3.6KViews
0likes
2Comments

Knowledge Picks

What are the default user interface passwords for NETGEAR devices?

What is the default IP address of my NETGEAR Smart Managed Plus, Smart Managed Pro, or Insight Managed Smart Cloud switch?

How do I set up an Insight Instant Mesh network?

What Insight subscription plans are available?

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