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Forum Discussion
Orbi drops Internet Connection
I recently purchased and installed the Orbi RBR50 mesh wifi system with 2 sats and it works GREAT! Until it drops the internet connection repetedly. It does this about every 2 hours and comes back on its own after 10-20 minutes or instantly with a reboot. This has been widely reported and is CLEARLY an Orbi issue of some kind. Where's the fix??
52 Replies
Are you running the latest firmware?
Hello dsturdevant
Have you tried moving the satellites in the home to different locations to find the best connection. and as juniormint88 said make sure you are on the latest firmware.
DarrenM
The latest firmare is installed and the sats have been tested in 4 different locations in a 1,700 sq. ft. two story home. The issue occured once more after the final sat replacement but hasn't happened since. It's been 2 days so.....
The fix is to return it or wait until Netgear fixes the issue in a firmware release
Just bought the orbi from costco. I was able to setup and wifi working great, but internet keeps dropping conections. I had to reset factory settings 3 times! I had charter come to the house twice already.
I noticed the internet drops when I try to set my devices to the network. ex: wemo light switch...
What should I do? I've on the phone waiting over 2 hours to get customer support.
Please help.
Make sure you have updated both base and satellite to latest firmware, out of box it may have old version on it.
Come on NetGear. This is ridiculous. My router is getting worse; losing internet every night now. Having to reboot every morning when I wake up.
Folks, please don't highjack this thread and talk about radio issues. This has nothing to do with radio issues. It's about the router losing it's WAN connection to the internet.
- This is a common issue. I reported exactly this to Netgear back in Januari. And I have an ongoing support case for this - but I can't say I feel like we have closed in on the actual cause or reason why this is happening. The wan disconnect issue has appeared in every firmware (released or beta) since I bought my kit.
I really hope they can find the cause soon as it's an ok product when it works (apart from the UI and config options and stats) but in its current state it's too unreliable.I am having same issue with Orbi and Frontier FIOS.
I am losing internet connection intermittently. I started running Pingplotter on my windows machine and set it to ping google.com and the local router IP every 5 seconds. Every few hours google.com becomes unpingable for 1-5 minutes, but the router stays pingable, so it's clearly a WAN issue. When I am home and notice this, then rebooting the router fixes it.
I bought the Orbi from Costco which has a 90 day return policy. I think I'm getting close to 90 days, so I'm debating on returning it. This is really unacceptable for a $400 device. I really like Orbi otherwise, but I cannot deal with the internet disconnects. I am on latest firmware and have tried factory reset.
It is a known issue been around as far as I can remember unfortunately no fix yet.
I regret I did not return this product before a 90 day warranty expired. Buyers beware! Intitially the product was impressive. Then my Internet connections started to drop out. After hours of frustration, troubleshooting, and reading community posts I became all the more disappointed in Netgear not addressing this issue. I am running Firmware version 2.1.2.18 and the Internet connection continues to drop out, often durring streaming a movie or news. I have moved the devices to various switch ports, I have reset the the system to factory and started over, I began to believe the Orbi WAN / Internet port was faulty. Then I came across the post that said configure the Orbi as AP and not a router. I will be monitoring this configuration for the next day or two to see if this resolves the drop outs. Even if it does resolve the drop outs in this configuration, the quality of this product is definately lacking given the price. Buyers beware!
Please try the Beta FW that seems to have better experiences found here:
Users of 50 series models are encourages to upgrade to this version of FW.
Please do a factory reset on both router and satellite(s) after loadings this version of FW and setup from scratch.
rschwirtz14878wrote:I regret I did not return this product before a 90 day warranty expired. Buyers beware! Intitially the product was impressive. Then my Internet connections started to drop out. After hours of frustration, troubleshooting, and reading community posts I became all the more disappointed in Netgear not addressing this issue. I am running Firmware version 2.1.2.18 and the Internet connection continues to drop out, often durring streaming a movie or news. I have moved the devices to various switch ports, I have reset the the system to factory and started over, I began to believe the Orbi WAN / Internet port was faulty. Then I came across the post that said configure the Orbi as AP and not a router. I will be monitoring this configuration for the next day or two to see if this resolves the drop outs. Even if it does resolve the drop outs in this configuration, the quality of this product is definately lacking given the price. Buyers beware!
- I don't get it. This is Netgears bread and butter. They should know how to make a good router. Why is the Orbi so unstable? How is it that a startup like Eero can make a more stable system? Let alone Google. I'm returning mine this weekend. I had hope for the beta firmware but read in the other thread that it's still unstable
I have a workaround :smileyfrustrated: I bought a non-wireless router and set the Orbi into AP mode. No more internet drops. The router only cost $60 and supports VPN connectivity. I actually like this architecture better now. Having a seperate router from your wireless makes thing easier to manage once it's set up.
Internet/WAN disconnects are still happening with the latest firmware (1.10.1.2) (Orbi in router mode). I can more or less force the issue by simply running a speedtest several times from different locations in my house (I use https://www.bredbandskollen.se to test my speed)
I have tried several betas (and official releases) and the only version that solves my WAN issues is an old beta. I installed a later beta but it was extremly unstable and I decided to revert to the old beta again (in order to keep the peace with my kids). The problem now is the autoupdate feature... (I can't keep the beta installed that long). Catch 22 situation sorta.
I bought this kit in Januari and reported the WAN problem after a few days of usage. It seems to be a very difficult problem to solve as we are soon in June. I'm sure Netgears doing all they can and that they have this issue on a priority list and in a planned release sprint at some point in time. For me this is a DOA product as I haven't been able to use it as intended since start. I like the Orbi when it works but I can't rely on reinstalling old betas in order to enjoy it.
I just got the new beta a couple of days ago and it's sad to say it's worst than the last firmware 1.10.1.2. I have been losing connection more often than before and my Orbi router has rebooted 2 times within an hour. OMG this thing is terrible.
- Where can I download beta firmware? My current version is not connecting with my Galaxy S8+
Hello Jleecloak1
Did you try a factory reset after loading the firmware?
DarrenM
Yes, I had to do a factory reset just to get the Orbi router and satellite to work again after installing the firmware. After an hour long process of getting everything back online within the first 10 minutes my Orbi router rebooted and to my surprise it rebooted again 30 minutes later. That was enough for me.
I got tired of the frequent drops and random connection speeds and just decided to connected my ASUS AC87U back to my network. I took the Orbi off completely. I am definitely thinking about posting it to Ebay, since Asus and Samsung are about to release new mesh routers. So far my ASUS router has been great no problems at all with my network.
- I did a factory reset... problem is still occurring
For past 2days, the orbi has been losing WAN connection. I called my ISP and it said that the router (orbi) is trying to get the DHCP address but it is on a Fixed IP address.
BTW. the ORBI Router and satelitte is on version V1.10.1.2
attached is the log. oh yes. when i tried to click on the "Send Log", it state that "If you want to send an e-mail notice, turn on e-mail notification on the E-mail screen." I tried looking for this email notification but i cant find any on the menu. sigh. Please at least put a navigation on how to find the email notification!
===== log =========
[DHCP IP: 192.168.68.92] to MAC address 2c:f0:a2:31:41:41, Thursday, June 08, 2017 23:17:45
[UPnP set event: add_nat_rule] from source 192.168.68.69, Thursday, June 08, 2017 23:16:06
[DHCP IP: 192.168.68.129] to MAC address b8:e8:56:4f:96:b4, Thursday, June 08, 2017 23:15:44
[DHCP IP: 192.168.68.129] to MAC address b8:e8:56:4f:96:b4, Thursday, June 08, 2017 23:15:44
[DHCP IP: 192.168.68.123] to MAC address 90:b2:1f:42:ac:d0, Thursday, June 08, 2017 23:14:46
[DHCP IP: 192.168.68.116] to MAC address 48:bf:6b:5a:c5:c7, Thursday, June 08, 2017 23:14:15
[DHCP IP: 192.168.68.116] to MAC address 48:bf:6b:5a:c5:c7, Thursday, June 08, 2017 23:14:15
[admin login] from source 192.168.68.115, Thursday, June 08, 2017 23:13:01
[admin login] from source 192.168.68.115, Thursday, June 08, 2017 23:12:51
[admin login] from source 192.168.68.115, Thursday, June 08, 2017 23:12:33
[DHCP IP: 192.168.68.115] to MAC address 60:a4:4c:ce:43:3e, Thursday, June 08, 2017 23:12:01
[DHCP IP: 192.168.68.115] to MAC address 60:a4:4c:ce:43:3e, Thursday, June 08, 2017 23:12:00
[DHCP IP: 192.168.68.115] to MAC address 60:a4:4c:ce:43:3e, Thursday, June 08, 2017 23:11:59
[UPnP set event: add_nat_rule] from source 192.168.68.65, Thursday, June 08, 2017 23:11:56
[DHCP IP: 192.168.68.129] to MAC address b8:e8:56:4f:96:b4, Thursday, June 08, 2017 23:10:46
[DHCP IP: 192.168.68.129] to MAC address b8:e8:56:4f:96:b4, Thursday, June 08, 2017 23:10:44
[DHCP IP: 192.168.68.116] to MAC address 48:bf:6b:5a:c5:c7, Thursday, June 08, 2017 23:10:30
[DHCP IP: 192.168.68.91] to MAC address 54:27:58:7e:af:c4, Thursday, June 08, 2017 23:09:52
[DHCP IP: 192.168.68.91] to MAC address 54:27:58:7e:af:c4, Thursday, June 08, 2017 23:09:31
[DHCP IP: 192.168.68.129] to MAC address b8:e8:56:4f:96:b4, Thursday, June 08, 2017 23:05:45
[DHCP IP: 192.168.68.129] to MAC address b8:e8:56:4f:96:b4, Thursday, June 08, 2017 23:05:44
[UPnP set event: add_nat_rule] from source 192.168.68.68, Thursday, June 08, 2017 23:04:57
[DHCP IP: 192.168.68.112] to MAC address d0:4f:7e:69:ea:9f, Thursday, June 08, 2017 23:03:31
[DHCP IP: 192.168.68.119] to MAC address d0:4f:7e:67:4d:9f, Thursday, June 08, 2017 23:03:28
[UPnP set event: add_nat_rule] from source 192.168.68.64, Thursday, June 08, 2017 23:03:16
[Time synchronized with NTP server] Thursday, June 08, 2017 23:02:51
[DHCP IP: 192.168.68.90] to MAC address 9c:3d:cf:f8:6a:dd, Thursday, June 08, 2017 23:02:42
[DHCP IP: 192.168.68.90] to MAC address 9c:3d:cf:f8:6a:dd, Thursday, June 08, 2017 23:02:40
[DHCP IP: 192.168.68.103] to MAC address dc:86:d8:f2:cc:77, Thursday, June 08, 2017 23:02:35
[DHCP IP: 192.168.68.116] to MAC address 48:bf:6b:5a:c5:c7, Thursday, June 08, 2017 23:02:29
[DHCP IP: 192.168.68.116] to MAC address 48:bf:6b:5a:c5:c7, Thursday, June 08, 2017 23:02:29
[UPnP set event: add_nat_rule] from source 192.168.68.251, Thursday, June 08, 2017 23:02:11
[Dynamic DNS] host name 103.224.164.166 registeration failure, Thursday, June 08, 2017 23:02:04
[Internet connected] IP address: 103.224.164.166, Thursday, June 08, 2017 23:02:03
[Initialized, firmware version: V1.10.1.2] Thursday, June 08, 2017 23:01:58===========================
This is as much log i could get after i rebooted the system and it was able to obtain the IP address from the ISP.
Why is the ORBI giving so much of problem!
I should have stuck to the R6200 or move on to another type of mesh system.
regards
chris
