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Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get reconnected. My old router ASUS RT-AC3100 never lost connection and I have the same modem and Comast service.
The only difference in the setup is that Netgear Tech support had me use the computers MAC address to get connected to the internet. Never had to do that before on any router I have ever owned.
HELP - any ideas why I am loosing connection.
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
301 Replies
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I am losing connection about twice a week where I have to reboot both my router and modem. Glad I haven't upgraded yet. Given all the equipment that Netgear produces this should never have been a problem.
PatG25 wrote:I am losing connection about twice a week where I have to reboot both my router and modem. Glad I haven't upgraded yet. Given all the equipment that Netgear produces this should never have been a problem.
seeing as no one not even netgear has ventured into this distributed wireless world before its a steep learning curve for all manufactures and no one has background knowledge to look back on for this technology , so its baby steps and yes bugs along the way
peteytesting wrote:seeing as no one not even netgear has ventured into this distributed wireless world before its a steep learning curve for all manufactures and no one has background knowledge to look back on for this technology , so its baby steps and yes bugs along the way
I hear you, but its simply not acceptable for Netgear to sell a £360 product (in the UK at least) that does not function as advertised.
For what it's worth I think folks who've had a bad experience (like me) should start posting negative Amazon reviews, as I think that'll get them moving a little bit quicker on finding a solution.
When my orbi was behind a Netgear modem I had nothing but trouble. Since I went to a old Speedstream modem in bridge mode I have had Zero problems with the Orbi.
It's been running this way for 4 months now without a single hickup.
@killabandit wrote:
Eero. No issues. :)Well maybe for you, but if you check their fourms others have issues.
whsbuss-1 wrote:
@killabandit wrote:
Eero. No issues. :)Well maybe for you, but if you check their fourms others have issues.
Plenty of verfied purchasers on Amazon claiming disconnects, slow speed, other issues with Eero. See below link. Eero has 7% 1-star reviews. Orbi has 4% 1-star reviews.
Both products have users with issues. This is not unusual and doesn't mean either product is bad. It just sucks if you're one of the few with issues.
@killabandit wrote:
Eero. No issues. :)Same here. I haven't had to do a single reboot or reset since initial setup nearly a month ago. No iOS or Nest Cam drops. Everything has maintained a rock solid connection. I don't run around the house doing speeds tests all day, nor do I feel the need to do so. I have better things to do. All I know is that all of my devices perform just fine everywhere in my home, which is all I really care about.
Eero may not have some of the tech specs or features that some of the newer systems like Orbi and Velop have, but none of that matters if you're constantly aggravated by connection issues. Further, and JMHO here, but disabling any feature or function (i.e. beamforming) to get "normal" performance is a symptom that something is inherently wrong with the system. No such problems with Eero - it just works. As always, YMMV.
- Good try. Eero has 2x the reviews that the orbi does. I'd expect it to show issues for people who don't have a clue. But I can say that their support is wonderful and eero was simple and solid to setup. Many people who put reviews mess up on the installs themselves.
Unlike orbi, firmware is the issue.
This isn't between eero and orbi. If you want to start a topic please do. But leave it out here. Several of us have switched from orbi to eero with no issues and we are just stating that.
@killabandit wrote:
Good try. Eero has 2x the reviews that the orbi does. I'd expect it to show issues for people who don't have a clue. But I can say that their support is wonderful and eero was simple and solid to setup. Many people who put reviews mess up on the installs themselves.
Unlike orbi, firmware is the issue.
This isn't between eero and orbi. If you want to start a topic please do. But leave it out here. Several of us have switched from orbi to eero with no issues and we are just stating that.Well eero has been out about 10 months before Orbi which means more reviews on Amazon. Yes firmware is the issue which both Orbi and eero use to operate their hardware. However, (according to cousin who has eero) when Internet connectiviry is lost all local wifi networking is lost. Just something to be aware of.
whsbuss-1 wrote:However, (according to cousin who has eero) when Internet connectiviry is lost all local wifi networking is lost. Just something to be aware of.
That's one of the reasons I went with Orbi instead of the other "mesh" systems. I think it's a poor design choice to require access to the "cloud" for your WiFi to function. I have many uses for the LAN besides Internet access. And if the company decides to drop support for the product, your WiFi might stop working also.
@killabandit wrote:
Well my Internet never goes down. But if it does I wouldn't want to use the wifi anyways. Most devices like eero, Google wifi and some others rely on the Internet to work.Yes they do.... Orbi does not. Found this recent (2 days ago) review from PC Mag.... not my fav rag but some interesting findings
http://www.pcmag.com/article2/0,2817,2499881,00.asp
- You've been obnoxious in all your posts. Just stating the facts sir. I've been here way longer than you and owned my orbi much longer than you. I never said it was the best. You made that up. I said it's working great with no issues unlike the orbi. You obviously read that wrong. If you reboot the eero when the Internet goes down then it won't work. It will work if you leave it alone. Like I said you continue to post wrong info.
@killabandit wrote:
You've been obnoxious in all your posts. Just stating the facts sir. I've been here way longer than you and owned my orbi much longer than you. I never said it was the best. You made that up. I said it's working great with no issues unlike the orbi. You obviously read that wrong. If you reboot the eero when the Internet goes down then it won't work. It will work if you leave it alone. Like I said you continue to post wrong info.If you don't have your Orbi anymore, why do you spend so much time on these boards? Geniune question, not trying to be obnoxious. If I moved on to something else, I wouldn't spend a minute here.
- Killabandit your the minority. I have had 0 problems with disconnects since the day I bought the orbi. We care cause your annoying with useless valuable input. You have said your piece. People who what to see valuable info in this thread will unsubscribe to your dribble.
- In hopes of getting the convo back on topic, I've outlined my experience below to share my disconnect issues.
My Setup:
ISP Modem (Hitron Coda 4582) in bridge mode
Netgear Nighthawk router with wireless radio off
Orbi in access point mode
The setup was done in this manner based on other comments in the forums about the orbi functioning better in AP mode. The Hitron is terrible for Nat filtering which is why the nighthawk is in the setup.
My experience:
For the most part, the internet works quite well with great coverage all over my house. However, I experience at least 2-3 disconnects a day. In some cases, the disconnect occurs when my microwave is on which is odd but understandable due to the 2.4ghz frequency which should just drop wireless not force the whole set up to reboot.
In others cases, the disconnect happens because the ISP modem decides to reboot itself causing everything to wait for a connection to get back to work.
I've also experienced a disconnect randomly when other family devices hop on the network but I'm not sure if that's a cause of the disconnect itself.
Regardless of the above, I'm really liking the orbi as it gives my whole family access without people complaining about slow internet. When things disconnect, the web is usually back up and running after a minute. Obviously I'd love for the disconnects to stop but for now it is what it is.
Has anyone else got a bit more detail on the situations where disconnects occur?
