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Forum Discussion
ORBI LOSES/DROPS INTERNET CONNECTION
RBR50 keeps losing internet connection. All devices are conntected to the orbi WiFi but there is no internet connection. The internet connection is dropped mulitple times per day. I currently have 1 RBR50 router and 2 x RBS50 sattelites...I have updated the firmware twice and am now a 2.1.3.4 I have also tried resetting to factory settings, all different ports on the router from my ISP, nothing works.
PLEASE HELP!
39 Replies
I'm having the exact same problem. I'm using the Orbi in WAP mode with an ethernet connection to another Netgear router.
Seems like the internet connection times out and needs to be "woke up" periodically. At least 3-4 times per week, this means having to do either soft or hard re-boot. Even tried manually configuring the IP addressand reserving it on the router - that didn't help
SUPPORT NEEDS TO FIX THIS!!! Given what the system cost, we shouldn't have to put up with this
What port is the Orbi connected to the other host router? if WAN port, try LAN port instead.
What channels are you using? Try 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
What Mfr and model# ISP modems are you using? Any built in routers here by chance?
If you upgraded FW, was a full factory reset performed on the router and Satellites then set up from scratch? if not, please try this and set up from scratch.
- I tried all of those things. I upgraded FW to 2.1.3.4, did factory reset on both ORBI and router from ISP. Started from scratch TWICE and still having the same problem. It’s SO annoying. At this point it might have to eat the cost and buy an EERO.
What port is the Orbi connected to the other host router? if WAN port, try LAN port instead.
What is the Mfr and model# of the main host router your using? All wifi radios disabled on this router?
I had a similiar issue on a few of my devices (including a Windows PC that spent majority of the day on my work network) and tried a number of different things before finally hitting on what appears to resolve the issue for me. Your mileage may vary. I am in router mode and manually selected ALL 3 DNS. This was the key part. Previously i set just two of the three and still had problems. This weekend I updated with Cloudflare as #1 and then Google as #2 and #3 and so far (knock on wood) I have not had the problem.
Why it would matter that i provided 3 DNS addresses vs. 2 i don't know, but it did.
Good luck.
- Thank you,
Just bought an orbi, updated the firmware first thing. Did a clean setup and went about 2 hours before I started experiencing these drops.
Reset firmware, fought with getting it reconfigured only to experience the same thing.
Had mu-mimo enabled, beamforming, ipv6 and default DNS. Disabled ipv6 with no success, disabled mu-mimo and changed to the recommended DNS. I guess we'll see but it's been slightly better. I need this to work... I have gigabit internet, and google wifi was only giving me 120mbps. So far early tests with the orbi have be at 530 Mbps so there is great potential if the internet doesn't drop.
Ive been using cloudfare aswell DNS. very snappy.
tonypap wrote:RBR50 keeps losing internet connection. All devices are conntected to the orbi WiFi but there is no internet connection. The internet connection is dropped mulitple times per day. I currently have 1 RBR50 router and 2 x RBS50 sattelites...I have updated the firmware twice and am now a 2.1.3.4 I have also tried resetting to factory settings, all different ports on the router from my ISP, nothing works.
PLEASE HELP!
Good Luck.
- Just an update, but after trying some setting changes; no improvements were made. The stability would only get worse to the point of resets every couple of minutes. The most stable setting would disconnect every 45 minutes to an hour.
Unit is returned to the retailer as the stability was too much of an issue.
Thank you for the help though.Understand. Good Luck in your endeavours.
Latest firmware 2.1.4.16, 1 RBR50+2 RBS50 satellites: one satellite wired connected (backhaul) and another less than 30 feet from router. The connection drops 5-7 times a day. Can Netgear send me a debug firmaware package so they can better analyze the issue? I tried the suggested setup (fixed a channel, disabled some options, etc) but I got the same results. 2 months ago I had no issues and now Orbi is consistently dropping connection to internet.
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.Any network switches in the mix? Mfr and model# of the switch being used.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).NG doesn't send out debug FW. Can join up for this:
If you having continued issues, you can phone contact NG support and ask for additional help and information. Ask for an RMA if you feel the system is faulty.
revangel wrote:
Latest firmware 2.1.4.16, 1 RBR50+2 RBS50 satellites: one satellite wired connected (backhaul) and another less than 30 feet from router. The connection drops 5-7 times a day. Can Netgear send me a debug firmaware package so they can better analyze the issue? I tried the suggested setup (fixed a channel, disabled some options, etc) but I got the same results. 2 months ago I had no issues and now Orbi is consistently dropping connection to internet.
My modem: ARRIS BGW210-700 (ATT Fiber 1000 MBPS)
Your modem is a gateway router...
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.Thank you for your answer.
Option 3 is the one I have been using and that is causing the constant drops.
I can try options 1 and 2 and see what happens.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz after setting up router mode on the Orbi.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).As of the last 2 or 3 weeks, I am having the same issue where periodically several times a day, I lose internet connectivity. I have confimed that it is not an internet issue. My setup is as follows:
Orbi RBR50 (with RBS50, RBW30 satellites all at fw 2.1.4.16) connected to Netgear GS116Ev2 switch with fw 2.6.0.22 (recently updated in an effort to resolve this issue). From there, I feed into a Palo Alto Networks PA-220 firewall and then the Spectrum provided modem. I have Netgear Powerline PLP2000 plugged in as a backup and connected to the same Netgear switch. When I lose WiFi connectivity, I am able to confirm over the Powerline PLP2000 connection that internet is still accessible which in turn validates the switch, firewall, and modem. The remaining issue is either the Orbi RBR50 or the RBW30 as the RBS50 is on the other end of the house which is 3000 sqft Tri-Level. My laptop is 10' from the RBW30 which is 25' from the RBR50. The backhaul status is "good".
I work from home and have two laptops running at all times with one using a VPN connection. I have roughly 60-70 devices connected at most times due to having a smart home and being a technology worker. I have had connectivity issues in the past that were much more disperse and therefore assumed it to be Spectrum. Now that it is a couple or few times a day, I have begun investigating further and detemined the issue to be directly related to the Orbi or possibly the switchport to which the Orbi connects.
I cannot find useful logs to indicate what might be happening and this should be something that these devices should be able to provide.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Can you test only the RBR and the RBS alone with out the RBW being connected? Just turn them off temporarily.
Whats the distance between the RBR and RBS?
The distance between the RBR and RBW is a bit too close, I would start at 30 feet and test this later on.
hat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and the RBS satellite.Later on turn on the RBWs, just one and test. If the RBW is being daisy chained to the RBS satellite, you can re-enable Daisy Chain on the router, reboot the router and satellite, then re-connect the RBW satellite and test.
rebelfish wrote:
As of the last 2 or 3 weeks, I am having the same issue where periodically several times a day, I lose internet connectivity. I have confimed that it is not an internet issue. My setup is as follows:
Orbi RBR50 (with RBS50, RBW30 satellites all at fw 2.1.4.16) connected to Netgear GS116Ev2 switch with fw 2.6.0.22 (recently updated in an effort to resolve this issue). From there, I feed into a Palo Alto Networks PA-220 firewall and then the Spectrum provided modem. I have Netgear Powerline PLP2000 plugged in as a backup and connected to the same Netgear switch. When I lose WiFi connectivity, I am able to confirm over the Powerline PLP2000 connection that internet is still accessible which in turn validates the switch, firewall, and modem. The remaining issue is either the Orbi RBR50 or the RBW30 as the RBS50 is on the other end of the house which is 3000 sqft Tri-Level. My laptop is 10' from the RBW30 which is 25' from the RBR50. The backhaul status is "good".
I work from home and have two laptops running at all times with one using a VPN connection. I have roughly 60-70 devices connected at most times due to having a smart home and being a technology worker. I have had connectivity issues in the past that were much more disperse and therefore assumed it to be Spectrum. Now that it is a couple or few times a day, I have begun investigating further and detemined the issue to be directly related to the Orbi or possibly the switchport to which the Orbi connects.
I cannot find useful logs to indicate what might be happening and this should be something that these devices should be able to provide.
I had the Orbi installed for over a year and had constant drops. Wired would be 100% fine but the internet on wireless was iffy. In the beginning it hit Apple devices the most. A firmware update made it better for the Apple devices but drops continued for everyone.
Three months ago I finally solved the issue. It was expensive, something like $330, but it did the trick and I've not had a single drop since.
I come back to this forum now and then to see if there has been any major advancement made. I'm not seeing anything.
Came back to the forums to see if there was some major update or fix for the dropped internet connections, the need for reboots and factory resets. I see more threads about dropped internet connections and many users that really liked the system, until they didn't. Whe it's up it's awesome. Unfortunately it started to lose wifi or lan daily. I've tried a bunch of fixes, been on hold with Netgear's cumbersome and plodding support, but finally put the Orbi back in the box. Hoping to plead for a delayed return/store credit.
I'm looking at Eero. Hoping Self-heal will fix the issues that I had with Orbi.
Dear community.
I did my best to use this product, setup all possible combinations, created log files to register the drops, exchanged both satellites paying Netgear for the delivery, became a beta tester, followed all the instructions from Netgear support.
My final conclusion is that the product needs improvements (maybe hardware? firmware? software?) and I will not invest anymore time on it.
I am glad I bought Orbi in Costco and could return it after almost a year. I am now staying with my ATT Arris router, put it in the middle of my house and wiring some distant rooms. If we need to install a real wireless solution, maybe we would need to invest more money and use a professional one.
Hope you are luckier than me and thank you for all your support. I also thank Netgear for the kind technicians.
Rgs,
Renato
