Hi All,I just bought the nighthawk m2 and I am finding it really unstable. I am getting constant reboots when using the wifi function. The only way I have made it stable is by turning off wifi and just using Ethernet . Any suggestions? Is it faulty or is it a software issue that will get fixed with firmware upgrades. Seems like a really underbaked device.

Hi All, NETGEAR release MR1 Firmware NTGX24_10.13.05.00_00_TELSTRA_02.10_00 today which includes alot of bug fixes. Please upgrade your device to this latest firmware and let me know if the problem still persists. If you are still having issues after upgrading to the latest firmware then please send me a PM with the details. Regards, ArodiD

Nighthawk M2 (MR2100) constant reboot

62 Replies

Blanca_O
NETGEAR Employee Retired
Apr 24, 2019
Hi Tinsanta

Welcome to NETGEAR Community!

Just to clarify, when you say "reboot", do you mean that the MR2100 turns off and on itself. May I request the following:

- Please describe your network setup

- How many devices are connected to the MR2100 when issue re-occur?

- Kindly access the MR2100 settings page and check if there is any firmware update available. What is the current firmware version?

I suggest to perform a factory reset as well.

Regards,
Blanca
Community Team
- angryface
  Aspirant
  Apr 26, 2019
  We are having the same problem.
  We have checked the firmware there are no updates available. We have factory rebooted. We also have removed the battery and plugged it into the wall socket. We just removed the Netgear extender . We currently have 4 devices connected.
- Tinsanta
  Aspirant
  Apr 28, 2019
  Hi Blanca_O ,
  
  Thanks for the reply, in answer to your questions;
  
  Reboot - It is mostly a case of the MR2100 turning itself on and off although it does also freeze where the power light is solid blue and the screen is non-responsive and I need to re-set the device.
  
  My network setup, pretty standard started with just wifi enabled and the device plugged into the power and various devices connecting to it's wifi. Although that became to unstable so I have turned off wifi and am connected to an old router I have and using that for Wifi. Given the device does not yet have IP passthrough that is causing some other issues but at least the mr2100 is stable.
  
  How many devices - it can happen just with one connected but normally i have 2-3.
  
  I checked the firware and there is non available. The current one on the device is NTGX24_10.09.01.00
  
  As for factory reset, I have done that several times already.
  
  Thanks for you help
  - kirayamto
    Apprentice
    Apr 28, 2019
    hello
    
    may i ask your telstra M2 is using telstra or optus and Vodafone ?
    
    because your case maybe m2 crash issue
- Mwmcgurk
  Aspirant
  Jun 15, 2019
  Hi Blanca
  Just wondering if there is anything more to add to this thread? Had an M2 now for two day and has frozen (solid blue light and unresponsive) 3 times each day. Very frustrating as when it is running it is very good
  Should I be returning it back to Telstra?
  Thanks
  Matt
  - MikeMac-Au
    Aspirant
    Jun 15, 2019
    Matt
    
    Just a suggestion. In settings you can set the Nighthawk to NOT go to sleep. See if that works. Also unless you need battery take it out.
    
    If you need a replacement chat with Telstra support, get escalated to a Case Manager who can then put an authority on your account to get a replacement. I have had my replacement now for 48 hours - touch wood no problems so far.
    
    Cheers
SMJ71
Initiate
Apr 28, 2019
I have having exactly the same issue. I have taken the battery out as it runs (well supposed to) 24/7 and suspended sleep and the blue light is staying on constantly. I have to take the power out and re boot.
- SMJ71
  Initiate
  Apr 28, 2019
  Mine is Telstra only
angryface
Aspirant
May 07, 2019
Just an update - we took our back to telstra and they replaced it. its been almost a week now without needing to reboot
- SvenP
  Guide
  May 08, 2019
  HI
  
  I have my replaced M2 still on without battery and plugged in with original power supply. It has performed faultless for 3 weeks.
  - Beetroot_48
    Aspirant
    May 08, 2019
    Hi,
    
    I'm curious, everyone's issues seem to be getting fixed by replacing hardware at Telstra store. Have Telstra indicated there is a known problem with the initial batch of M2's that they keep sending everyone (myself included with same freeze reboot problems)? Doesn't look to have been a firmware update since the problems were experienced and described as working now, only thing that has changed is the hardware. Netgear haven't published anything I can find about a known fault that I can find.
MikeMac-Au
Aspirant
Jun 13, 2019
After atrocious service from Telstra Tech Support on multiple occasions I was given a case manager to resolve the issue which was the need to reboot 4-5 times just in one day with the blue power light locked on.

This case manager made a note in my file that I was to get a simple replacement at my local Telstra shop. When I went to the shop this morning it took over half an hour, and they demanded I sign a new contract. They also told me I will get hit with penalty fees for early termination of the other device (3 weeks old) and that I will have to fight Telstra to get this negated. In this case I think it is a Telstra franchisee.

Service has been a sad reflection of where Telstra is at present. I do hope the new unit I picked up today is problem free, as the speed I get is great when the unit works. And I hope I do not have a fight re cancellation charges.
- SvenP
  Guide
  Jun 13, 2019
  You should be able to get new replacement within 30 days. I took the opportunity to get my replaced after 3 weeks. My did also freeze and restart. The replacement worked fine for 4 weeks and then suddenly started freeze. Then it suddenly started behaving good again.
  It is now running without battery 24/7. It is connected to another router with 2 pc and also using it with Wi-Fi.
gary1177
Aspirant
Aug 09, 2019
like many constant reboot ... had to disable wifi to download the firmware ... firmware download was 5 times the speed once wifi disabled ..

now all the screens on 192.168.1.1 are data less... some basid info though 4 devices connected it says none

no data on down uploads and so much more .. all saying NA ..

tried contacting support .. tellls me my support expired on the 21/10/2019 to months into the future ... wont let me log in to my free 3 months support ..
the modem only arrived today from telstra

now i am not happy .. any one in support able to contact me
bluegecko
Initiate
Sep 11, 2019
I am also seeing this router 'hang' sporadically.

It will work for some time then just become unresponsive. Then decide to function again without intervention from anyone.

The behaviour seen is that the entire router stops responding, no traffic on the 4g link and no icmp response on the ethernet port.

I do have wifi on and when in this state I can connect to the device with the app. But in nearly every case if I then try to reboot the device using the app on the phone it permanently hangs until a physical reset pulling power cable.

Battery is not in, aerial connected to boost signal.

I have tried to find out how we can review logs on this device but not got anyway. There seems to be a dumbing down of the interface to the point that debugging a problem is almost impossibe. Anyone any idea how to get to see any logs?

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Nighthawk M2 (MR2100) constant reboot