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Nighthawk M6 Pro MR6500 Dropping internet
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use it for wifi. I only have the nighthawk plugged directly into my computer via ethernet. I tried a new ethernet cable and it didn't change anything. I brought it to the ATT store and they switched it to ethernet offloading which made it worse - there was no connection at all. Then they gave me a new sim card, this didn't work as well. I spoke with Netgear support for over an hour and worked through all their troubleshooting to no avail. They said they'd have their engineer call me - they didn't - this was several weeks ago. My case ID# is MS48C3363 if that helps. I previously used an older model that worked well but it finally died which is what prompted the replacement and I've had nothing but issues since. I've noticed that the disconnection occurs during downloads or during online gaming. The speed will gradually slow down then drop completely. I've also had several instances where the internet will drop and reappear repeatedly every few seconds. Restarting the router has been the fix but sometimes it only lasts 5 minutes before having to repeat this. My firmware is up to date. My firmware is up to date and it is: NTGX65_10.04.22.01. Any help would be greatly appreciated.
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Hello,
I faced the same problem. Have you found any solution?
FW: NTGX65_10.04.16.00
Best Regards,
MikeG29 wrote:
My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use it for wifi. I only have the nighthawk plugged directly into my computer via ethernet. I tried a new ethernet cable and it didn't change anything. I brought it to the ATT store and they switched it to ethernet offloading which made it worse - there was no connection at all. Then they gave me a new sim card, this didn't work as well. I spoke with Netgear support for over an hour and worked through all their troubleshooting to no avail. They said they'd have their engineer call me - they didn't - this was several weeks ago. My case ID# is MS48C3363 if that helps. I previously used an older model that worked well but it finally died which is what prompted the replacement and I've had nothing but issues since. I've noticed that the disconnection occurs during downloads or during online gaming. The speed will gradually slow down then drop completely. I've also had several instances where the internet will drop and reappear repeatedly every few seconds. Restarting the router has been the fix but sometimes it only lasts 5 minutes before having to repeat this. My firmware is up to date. My firmware is up to date and it is: NTGX65_10.04.22.01. Any help would be greatly appreciated.
Sorry for replying late. Could you please capture a model.json file and send email to me @jopeng@netgear.com?
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backWe would like to get more info from you.
Thanks
Thanks for the reply, I've chalked this up to a lost cause and have settled that this M6 is just a $500 paperweight now. I've discontinued my use of the product and replaced it with an older MR1100 I got off amazon. Just had to slot the sim card and get an APN for it to work. Speed is the same as the M6 when it would stay connected, now I just don't have to worry about the random disconnects. MR1100 is just a more reliable device.
To anyone else here with the same problem looking for answers just replace device with an older model. The M6 is an unfinished product that they're selling for top dollar; I spent months and an exhaustive amount of effort trying to find a fix when there wasn't one. Save yourself the time and headache - the MR1100 works just as well without the disconnects.
I'm having exactly the same problem with a MR6150, it may be the firmware is buggy and a later version in the future will correct this problem. It's unacceptable to me and at the cost I paid for this premium hotspot I will probably return it and continue using the old one I was going to replace. I opened a case with support and may try one more time to get some answers, but right now it looks like an RMA. It's a shame because when it does work I really like the performance.
- Hi Everyone,
I received my MR6500-1TLAUS today and set it up. Internet connects for few minutes then drops out.
I I've been using a MR5100 in the same location, no issues....
Does the MR6500-1TLAUS have bugs? Should I return it to telstra?
Thanks.Telstra is going to approve a new release soon. Please email me your device IMEI to jopeng@netgear.com and mention your community ID. I can set your device up to preview the coming maintenance release. It includes many feature enhancements and resolves data stability issues as you saw in the current release.
Regards
- I recieved my nighthawk m6 pro yesterday which was an upgrade from the m1100 i had and the seems are alot faster. I have a business account thru ATT and they upgraded it to me free of cost i paid nothing foe the m6 pro itself. Im just looking on google on tips of optimizing it for ethernet pkug and pkaying games on PC. This blows my mind all these people having issues with theirs... im hoping i dont run into those problems because it seems like a great device .i also use an antenna on my roof that it connects to via T9 cables
Any updates? I just bought the MR6500 with the same issue. When it's connected it's fast, but it constantly loses internet.
- Mine was technically not losing internet, but was losing lan connection with my devices. In the info panel it would show that it had stayed connected throughout all my agony.
I switched it to 100 Base -T for a while. I tried using the M6 as the router and had my router as access point, but that didn’t work either. I tried IP pass through using my router as dhcp. I turned NAT off on my router and caused myself lots of pain, but finally got NAT back on, and both assigning dhcp, and it’s seemingly working. The M6 is 192.168.1.1, but my lan router made itself 192.168.0.1. I think before they were both on the 1.x subnet, and maybe that was part of the problem. Jpeng said there is a newer update, but I have to wait for AT&T to roll it out. Good luck. I guess I will keep it, it’s my only option unless I go starlink RV.
sbrady4 wrote:
Mine was technically not losing internet, but was losing lan connection with my devices. In the info panel it would show that it had stayed connected throughout all my agony.
I switched it to 100 Base -T for a while. I tried using the M6 as the router and had my router as access point, but that didn’t work either. I tried IP pass through using my router as dhcp. I turned NAT off on my router and caused myself lots of pain, but finally got NAT back on, and both assigning dhcp, and it’s seemingly working. The M6 is 192.168.1.1, but my lan router made itself 192.168.0.1. I think before they were both on the 1.x subnet, and maybe that was part of the problem. Jpeng said there is a newer update, but I have to wait for AT&T to roll it out. Good luck. I guess I will keep it, it’s my only option unless I go starlink RV.When you set up a router to work with M6, please make sure they are not on the same subnet. As you mentioned, MR6500 is using 192.168.1.1 as gateway, your router needs to use a different one, such as 192.168.0.1 or 192.168.10.1, etc.
If you still see Ethernet data stability issue, you can open a new thread. We can track the case separately.
Thanks
We are also having this issue with disconnects. Device shows it's still connected with full bars but internet connectivity cuts out completely. The device is connected via Ethernet to a sonicwall tz370w with port speed set at 100mbps, in IP Passtrough mode. I found that leaving the port on auto-negotiate causes the port to disconnect and reconnect periodically, as it changes speeds.
We've tried connecting directly to a PC (no ip-passthrough), using the devices WiFi, different Ethernet cables, etc. While in some scenarios it seems to take longer for the disconnect, it still occurs. Unfortunately for our application we require it to connect to the sonicwall.
This disconnect happens about 4 to 5 times a day during business hours, and every night. The personnel there have to reboot the device every time in order to get connectivity back.
ATT is refusing support of the product, claiming it's now under NetGear. NetGear is doing the same thing, throwing us back to ATT. Our support case is #47543967 for reference.
Subpar77 wrote:
We are also having this issue with disconnects. Device shows it's still connected with full bars but internet connectivity cuts out completely. The device is connected via Ethernet to a sonicwall tz370w with port speed set at 100mbps, in IP Passtrough mode. I found that leaving the port on auto-negotiate causes the port to disconnect and reconnect periodically, as it changes speeds.
We've tried connecting directly to a PC (no ip-passthrough), using the devices WiFi, different Ethernet cables, etc. While in some scenarios it seems to take longer for the disconnect, it still occurs. Unfortunately for our application we require it to connect to the sonicwall.
This disconnect happens about 4 to 5 times a day during business hours, and every night. The personnel there have to reboot the device every time in order to get connectivity back.
ATT is refusing support of the product, claiming it's now under NetGear. NetGear is doing the same thing, throwing us back to ATT. Our support case is #47543967 for reference.
Could you please send me a model.json to my email jopeng@netgear.com. Please mention your community ID in the email.
Thanks
John
- Same issues. 6550 works great when its reatarted but it will eventually drop to less than 10 Mbps down and .8 Mbps up. Restart and its back to 100 down load and arounf 15 up, but it usually doesnt last long. At&t doesnt have any updates.
I have an AT&T Nighthawk Wi-Fi MR6500. As of this past Friday it will not connect to the network. Tells me the network is disconnected. Spent 2hrs at an ATT&T store and 4hrs on tech support with AT&T, we factory rest it, replaced the SIM card and can not get the box to connect. I use this card for work where I travel all over. This internet box was over $500 in the AT&T store. Since it’s 19 months old they will not replace it as defective as the factory warrant is expired.
I don’t know what to do get get this card working again. I can’t afford another $500 Wi-Fi there has to be a reason why on Thursday it worked fine and Friday it stopped.
JoeRubin wrote:
I have an AT&T Nighthawk Wi-Fi MR6500. As of this past Friday it will not connect to the network. Tells me the network is disconnected. Spent 2hrs at an ATT&T store and 4hrs on tech support with AT&T, we factory rest it, replaced the SIM card and can not get the box to connect. I use this card for work where I travel all over. This internet box was over $500 in the AT&T store. Since it’s 19 months old they will not replace it as defective as the factory warrant is expired.
I don’t know what to do get get this card working again. I can’t afford another $500 Wi-Fi there has to be a reason why on Thursday it worked fine and Friday it stopped.
Sorry for the inconvenience. Could you please send me a model.json to my email at jopeng@netgear.com
- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it backI will help you on this.
Thanks
- Got a brand new nighthawk m6 pro and unlimited hot spot data plan from Verizon today.
Worked for a bit and then dropped connection. Factory reset worked for a bit then dropped connections again.
Seems like this product is unreliable. So, after using this device for a few months now. It is most likely a carrier issue involving "data availability" and "service validation". Most data is not processed as "hotspot data", but instead as "device data". These errors tend to show up during peak cellular data usage times. During peak times, data speeds slow down to almost nothing. I have also noticed this issue shows up when attempting to use my phone as a hotspot as well. This indicates that it is a "denial of service" due to insufficient bandwidth in given location. The cell tower is simply unable to keep up with all active data requests, and is denying any requests that go over a given data speed. This results in the device being unable to validate service and service capability, resulting in various errors to occur. If given sufficient time and used during off-peak times, these errors do not occur.
Hi @JohnPeng
The have a MR6500 with AT&T and have the same problems with the ethernet port dropping the connection when set to 1GB or above. If I set to 100 MB it maintains a more stable connection but looking to use the 1GB or 2.5 GB ethernet port for my network here at my house.
I sent you an email with the model.json file. I hope you can help me solve my issue.
Thanks,
Brandon
Hi All,
So I have been experiencing the “Dropping Connection” issue on my brand new MR6150 with Verizon. The issue appears to be the hotspot dropping the internet connection. I have a strong signal and using the factor power adapter. When first debugging it I notice that the hotspot was “bouncing” between 5G and 5GUW. So I configured the hotspot to use 4G only. That did not solve the problem. I have also tried external antenna and that to failed to solve the problem. Also did the hard power cycle and still no luck.
The symptom I am seeing is similar to those described in this thread. My hotspot is powered on and once connected my TV or ipad connects to it (5 GHz) WI-FI just fine. All is well for a random amount of time then the TV starts to buffer and looses connection. Also the iPad looses internet at the same time. If I look at the screen on the hotspot under device map you can see the device report “Connected via Mobile” but when the data outage occurs the display shows “disconnected”. Yet it has full signal. If however I use my phone as a hotspot everything works fine with no isssues
This issue also occurs with just my iPad connected to the hotspot and just surfing the web. Periodically it looses its network connection and if I look at the hotspot it shows . I really wanted this device to work since I really wanted the external antenna feature. But I am about to give up and return it and just go with Inseego device at this point.Any help to get this fixed would be great..
Guess this could be a question for all... Firmware revisions?... I know with earlier versions of firmware it was a mess with many of these issues being seen...
