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RMA replacement DOA - nobody will reply to open Support case #30006330
Hi had a GS305 switch stop working. I did a RMA replacement. The new switch arrived and the power light just slowly blinks and I can't any traffic to pass through. Netgear isn't responding to the trouble ticket/case. How can I get someone to look at this?
Hello amheck,
I was able to locate your case. I have reached out to our customer care team and provided them with the additional information posted here. They will assist me in getting a representative to review the next actions for your case and reach back out to you promptly.
Kind regards,
Christine
9 Replies
Spotted a notification in the community here stating:
"We are experiencing an outage with Chat Support, Knowledgebase Articles and guided assistance."This might be related.thanks to you both.
FYI, I'm not sure of the exact case number. Under "My Support" on the main page, its listed as Case #30006330 but when you click on that and go into the text of the ticket, its listed as Case #00905238
I'm not sure if one is the ticket and one is the case, but hopefully you can find it
Hello amheck,
I was able to locate your case. I have reached out to our customer care team and provided them with the additional information posted here. They will assist me in getting a representative to review the next actions for your case and reach back out to you promptly.
Kind regards,
Christine
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