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FVS318N router keeps dropping network connectivity
I have had consistent problems where my router drops all connectivity. This is both for wired and wireless connections. When this happens, I am able to ping the routers IP address but am unable to log into the router. I power cycle the router and it comes back for a couple hours to days but the problems continues to happen. Netgear has sent me a couple router by RMA but they have all experienced the same problem. I have Verizon FIOS. My Verizon router and Linksys routers I have are rock solid. I want to use the Netgear for its VPN functionality. Netgear support has never been ab,e to give me a solution. I am current on the firmware which is . 4.3.3-5. Does anyone have any suggestions as to what may be causing this behavior? Thanks
Hello mmassee,
I have looked up your ticket on our system and added it on this thread. As of the moment, one of our experts have responded to your ticket and gave suggestions and a link to one of our firmwares. Please follow the suggestions given by the expert, we are trying to isolate your issue so that it can be escalated if needed.
We'll be looking forward to your response. Have a great day!
Thanks,
13 Replies
- I am still having the same problem. Netgear has sent me a total of 5 routers over the past year. They have had me upgrade,downgrade, and upgrade the router firmware. I have done multiple factory resets per their instructions. No luck. My current router was sent via an RMA about 6 weeks ago. As with the previous routers, this one was stable for about a month till the instability returned. Today my router has lost al, connections 10 times. Each time this happens, I can ping the Rothers IP address but I cannot log in. This includes if I connect my computer directly to the router. I have to power cycle the router, it then comes back for maybe 1 - 2 hours. Nobody from Netgear support has responded to my ticket today, even after my continuous updates of my router hangs. I like the integrated VPN but cannot live with the instability as this is impacting my work since I work from home and support customers. Both my linksys and Verizon rios routers are rock solid. Does none have any suggestions as to a possible setting on the router? Thanks in advance
Hello mmassee,
I have checked your ticket on our system and it is still open as per your request to monitor the stability of the firewall. The expert who is handling the case is currently waiting for your update if the firewall is stable or not. The ticket will be forwarded(escalated) to the engineering department once you encounter any stability issues, please respond to your ticket. The expert handling your case will also contact you to get some updates.
Thanks,
Hi,
Thanks for the response. I responded to the ticket yesterday saying my router was still stable. I will update again today with the same status. This is very strange. I have and 3 or 4 RMA routers sent to me. All for the same symptom. The current router I had was crashing 5+ times a day for about a week. Then, the same day I granted access for the advance support to access my router remotely, the problem cleared up and the router has been stable. This has been about a week now. It seems that the router will run fine, then it will start hitting this stability issue, and then clear up again. I will let the tech know but I guess they can close it if the prefer and I can reopen if the problem starts occuring again.
We recently installed a FVS318N router behind a Pirelli DSL modem from A1. The Router is dropping its network services ( \LAN and WLAN) continuously and we need to unplug and plug the cables and only after that we access the FVS configuration. We need to reconfirm the configuaration and after that the network services comes back. But after some time the network disappears again. We updated to the latest firmware – but no success.
Hello otschnbrotschn,
Welcome to the community!
Are you losing access to the router's interface once the internet goes down? It appears that your router is locking up, how often does the issue happen? Have you managed to perform a factory reset after the firmware upgrade?
I'll look forward to your response.
Thanks,
Hi mmassee,
Welcome to the community!
Have you tried to downgrade the firmware of the FVS318N to a lower version? If ever you already tried it but still same problem occurs and I believe that you have an existing open ticket with Netgear Support, then I suggest you should get system logs from the FVS318N and have a Level 3 expert check it. You may connect a PC directly to the FVS318N then set that PC as a syslog server. Wait until the network connectivity drops so that it will be captured via the syslogs.
Regards,
DaneA
Netgear Community Team
Hi Dane, thanks for the reply.I have tried downgrading the firmware and have still seen the same problem. I am not sure what level my ticket is at. That is a great point on their level 3. I will find out if my problem can be put in their queue. As a side note, I have had this problem with 4 of this model router whch were running on previous versions of their firmware. This is very strange to me as I know this has to be an isolated problem, but I am not seeing this with my Verizon or Linksys routers.
Hello mmassee,
I have looked up your ticket on our system and added it on this thread. As of the moment, one of our experts have responded to your ticket and gave suggestions and a link to one of our firmwares. Please follow the suggestions given by the expert, we are trying to isolate your issue so that it can be escalated if needed.
We'll be looking forward to your response. Have a great day!
Thanks,
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