I cannot discovery any of my access points after upgrading the firware in my WMS5316 to v2.1.7. My access points are as follows: WG103 firmware v2.2.5 WNDAP350 firware v3.7.9.0 I have tried auto discovery, IP range (everything on same subnet). I've reset the WMS5316 to factory defualts and tried discovery again without success. I can ping every access point from the WMS5316 using Diagnostic--->Ping (--- 192.168.0.144 ping statistics ---10 packets transmitted, 10 received, 0% packet loss, time 9023ms rtt min/avg/max/mdev = 0.271/2.537/19.417/5.718 ms). I've read several articles, but most are suggesting using the latest firmware for my hadware, which I have, but nothing seems to work. Small business network (server 2008R2) with with Netgear GS728TP switches

I checked a number of times, and yes, SNMP is enabled in all the WG103s

Forum Discussion

Aspirant

Aug 08, 2018

Solved

WMS5136 can't discovery WG103 or WNDAP350

I cannot discovery any of my access points after upgrading the firware in my WMS5316 to v2.1.7. My access points are as follows:

WG103 firmware v2.2.5

WNDAP350 firware v3.7.9.0

I have tried auto discovery, IP range (everything on same subnet). I've reset the WMS5316 to factory defualts and tried discovery again without success. I can ping every access point from the WMS5316 using Diagnostic--->Ping (--- 192.168.0.144 ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9023ms rtt min/avg/max/mdev = 0.271/2.537/19.417/5.718 ms).

I've read several articles, but most are suggesting using the latest firmware for my hadware, which I have, but nothing seems to work.

Small business network (server 2008R2) with with Netgear GS728TP switches

Troubleshooting

jeffsoltor
Sep 04, 2018
I checked a number of times, and yes, SNMP is enabled in all the WG103s

15 Replies

JohnC_V
NETGEAR Employee Retired
Aug 09, 2018
Hi jeffsoltor,

As per checking, I found out that the firmware of your APs is suitable for the latest firmware of the WMS5316.

Have you checked if the IP address of the APs are on the same network with the WMS5316?

Here is the reference.

Regards,
- jeffsoltor
  Aspirant
  Aug 09, 2018
  Yes, all my APs are on the same network as the WMS5316. My WMS5316 could discover all my APs before upgrading to firmware v2.1.7. I have even tried downgrading to v2.1.5, but still cannot discover APs.
  - LaxmankumarG
    NETGEAR Expert
    Aug 13, 2018
    Hi,
    
    Can you make sure the firmware in WMS5316 is 2.1.7
    
    and WNDAP350 is 3.7.9.0
    
    1. Login to the WNDAP350 and Disable the cloud mode.
    
    2. Login to the WNDAP350 and enable the SNMP.
    
    after discover the AP, it should work fine.