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Can't login to router via Genie
While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed out." I get a similar response when I try to access the NetGear Genie app via my iPad (3rd gen.): "Action timed out. Please try again.". This was not always the case. I first noticed over a month ago when I could no longer access the Network Map via Genie on my iPad.
The router is otherwise working fine, but I would like to re-establish the functionality of NetGear Genie app on my iPad--any ideas? I've tried deleting the app and re-installing, but that has not worked. I thought this problem was solely on my iPad, but only recently discovered the inability to login via the Genie app on my PC as well.
The router is otherwise working fine, but I would like to re-establish the functionality of NetGear Genie app on my iPad--any ideas? I've tried deleting the app and re-installing, but that has not worked. I thought this problem was solely on my iPad, but only recently discovered the inability to login via the Genie app on my PC as well.
Hi jwilson484,
Please try the following steps:
1. Uninstall and re-install the Genie apps/programs from your devices.
2. Reboot the router.
3. If it is an option, you can try doing a factory reset on the router.
Regards,
Dexter
Community Team
108 Replies
- power off the unit for 30sec, power back and use browser if that let you get back in
THANKS for the advice. The reset worked for me. Pulled the plug for 1 minute and then I logged in with no problem!
Hello,
I have read this entire thread and none of the suggestions has resolved my issue. I installed the Genie app on my iPad more than a year ago - when the GenieApp was first introduced. I kept the app updated with all of the updates. The app worked fine with my router (WNDR3700v3). Suddenly, meaning just within the last two months, I was no longer able to connect using the Genie app - I get the message informing me that my "router is not found or is not supported." "Also, ensure the device is not connected to the guest network and IPv6 is not enabled". None of which are applicable. Clearly, my router is supported - just review the list. I have the lastest firmware: V1.0.0.38_1.0.31.
Recently, I wanted to begin using parental controls and discovered the problem. I tried many things such as removing the app and reinstalling it. I installed the Windows version of the app on my Windows 7 desktop - it does not let me log in. I also reset my router and rebooted it several times, which yields an interesting circumstance. After a reboot, I am able to log into the router without issue using the iPad Genie app until I attempt to access parental controls or some other feature, then the app prompts me to log into the WiFi again. Also, I recall the parental contorls feature prompting me with a message indicating that I was not connected to the Internet, which was false - I was certainly connected to the Internet. Whenever I attempt to log in using the Windows Genie App, this is the log entry: [Admin login] from source 192.168.1.12, Monday, Oct 03,2016 23:22:01. The error message: "Login failed. The router response timed out." Any attempt to access the router using Genie on the iPad does not generate a log entry. The Home button on Genie app on the Windows machine yields information about the connection. I am able to view the network map. But, I am not able to access Readyshare, Router Settings, or Parental Controls.
Finally, I tried entering the router ip address manually, but this did not change the result.
What has changed? This is the question because the app worked, at least for me, about two months ago - now, it does not work.
I would appreciate an answer because I need to initiate those parental controls. When I purchased the router, the parental controls was an inducement to the purchase. It is very disappointing now that I need to use the feature, the software on a supported router does not work. I feel Netgear needs to fix this problem and not ignore it like Adobe ignored problems with their Acobat software after version 9.
Thanks,
agent86.
- I can't login either with Genie tells me computer is not connected.
Also when I want to login through router.net , no go.
Only when I login through ip-address of 4500 it works.( fixed ip off 4500). - Using IP oh the router is normal procedure .
I would not be picky abou routetlogin URL I'm having the same problem - I can't access my router from Genie at all. It tells me the password is wrong and times out (I tried the default password and the new one I changed it to on the website - neither works.) I can access through the website www.routerloging.net. This is a brand new router R6300v2 and service. This is seriously annoying and I would like to be able to use Genie from my tablet and phone. Anyone have any answers? And I HAVE tried unplugging the router. No luck.
HI highlandstarr,
1. What is the version of the NETGEAR Genie program?
2. What is the operating system of the device?
3. Have you tried using another device?
4. What is the firmware version of the router?
Regards,
Dexter
Community Team
DexterJB wrote:HI highlandstarr,
1. What is the version of the NETGEAR Genie program?
2. What is the operating system of the device?
3. Have you tried using another device?
4. What is the firmware version of the router?
Regards,
Dexter
Community Team
Hi Dexter,
I don't know exactly what version of Genie I had because I uninstalled it from all of my devices (so yes, I have tried using another device - 3 in fact) but it should've been the most current version because I only downloaded and tried it within the last week (and just yesterday on my Samsung Galaxy S4.) The firmware on my r6300v2 router is current also (at least according to the Netgear routerlogin.net website) and is V1.0.3.6_1.0.63CH.
I was informed, last night by email, by a rude Netgear CS rep, that "Since [my] device is not a retail product, the NETGEAR genie will not work on your router." I rent my router from Charter (brand new router; brand new ISP) because I didn't want to buy a Netgear router until I checked it out. I've heard too many horror stories about unreliability and bad customer service. I'm really not happy with Netgear for not allowing the Netgear Genie app to work with rented products. If this is actually true, and I cannot get Genie to work with my router, then I definitely won't be purchasing any Netgear product in the future. This is just bad practice for customer satisfaction. It is a real inconvenience (and sometimes an impossibility) for me to have to use a computer and web browser to log onto the routerlogin.net site to do any administration of my device.
If it is not true, that the Genie app won't work with any rented Netgear product, please tell me how I can get it to work with my Netgear R6300v2. If not, thank you for responding and trying - and please let the "powers that be" know that they are not helping Netgear's reputation, which has been slipping very badly recently, by making unhappy customers like me (who would've purchased if they hadn't taken this position.)
Thank you..
From any of my devices I can connect to the router and use the internet. However, I cannot use Genie's functionality from most of my devices.
I just purchased the R8500 and I'm having the same problem. I can't login to the router using Genie from my iPad, iPhone6, or PC. I tried routerlogin.net, routerlogin.com, http://192.168.0.1, http://192.168.1.1, etc. I checked my ipconfig using the command prompt and http://192.168.0.1 was the correct ip address. However, I still cannot use Genie from any of the 3 devices to login to the router and change settings. I used a fourth device, Apple laptop, and it works fine with Genie. I unplugged the cable modem and router. This did not fix it. I reset the router. This did not fix it either. The only way I can connect to this router using Genie and my PC is to use a wired connection from the PC to the router.
Also, the network map does not show many devices that are actually connected to the router and able to use the wifi internet connection. For example, I can put my iPhone into airplane mode with wifi only and use the router's wifi connection to browse the internet. However, the router's network map does not show the iPhone 6+ as connected. I refreshed the map and it still does not show the iPhone 6+ as connected to the router. The network map only shows the hardwired connections. It's like the router doesn't know that the ipad, iphone, and PC are connected to it, although those devices are using the router's connection to reach the internet.
Hi @dailey78,
1. What is the model number of the modem that you are using along with the R8500?
2. Have you tried manually re-flashing the router's firmware?
3. What version of NETGEAR Genie do you have installed?
4. Do the NETGEAR apps work on the mobile devices?
5. What is the firmware version of the router?
Regards,
Dexter
Community Team
- My purchased netgear has stopped working on the genie app IOS 9.3 why? Seems odd this happened and I only had this product just over three months and paid a lot for it....
Im also having a simular issue w/my router. I cant access my router at ALL. Ive changed browsers and computers (windows and mac), did a hard reset 3 times and I still cant access my router. Just the little window keep popping up asking for user and password. The wireless 2.4 and 5.0ghz is working so i can use that but no access to my router via computers or genie. What can i do?
Hi luv2wire,
1. Have you tried using the IP address of router?
2. When performing a factory reset, please make sure the correct steps are taken. You may refer to the link below.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
I have a similar issue. I can login to my N300 router (WNR3500L) via routerlogin.net in browsers, but not from Netgear genie app in my windows 10 Pro PC. The error message is "Login failed. The router response timed out". I upgraded it to the latest firmware but it doesn't help. The only thing special is I set my router LAN IP address to 192.168.10.1 instead of the default one (192.168.0.1).
Hardware Version WNR3500L Firmware Version V1.2.2.48_35.0.55NA GUI Language Version V1.2.2.44_2.1.12.1 Hi wliu2,
1. What is the version of the NETGEAR Genie program that you have installed?
2. Are you able to login using the NETGEAR Genie app/program on another device (smartphone, tablet, another computer)?
3. We highly recommend performing a factory reset after updating the router's firmware.
4. Have you tried uninstalling and re-installing the NETGEAR Genie program?
Regards,
Dexter
Community Team
Hi DexterJB
Here are the answers for your questions:
1. What is the version of the NETGEAR Genie program that you have installed?
-> 2.4.26
2. Are you able to login using the NETGEAR Genie app/program on another device (smartphone, tablet, another computer)?
-> Tried my iPAD air 2. It was able to login once at the beginning. It even helped me to create a openDNS account, then complain no internet connection, even the browser can access internet w/o issue. And all logins failed thereafter. Looks my router (WNR3500L) is not supported by the Genie? Also on my PC, Network Map always shows connected devices correctly.
3. We highly recommend performing a factory reset after updating the router's firmware.
-> Factory reset not done. similar concerns as those above. Don't want to lose my settings
4. Have you tried uninstalling and re-installing the NETGEAR Genie program?
-> Yes, no luck with uninstall/re-install.
Regards,
- Wow. Came here for the same. Agent pretty much said what I was thinking. I can't wait to find a resolution to this. Thanks guys.
Hi agent86,
Thank you for your input. We have performed our own tests and we were not able to replicate the issue. The questions and suggestions I have posted for nekotruong was for isolation since he did not mention any other troubleshooting steps that he has taken. Others reported that uninstalling and reinstalling the app fixed it for them. However, if that has not worked then there is clearly an issue. We would like to investigate further on this. I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
few day ago i kind of too busy so i didnt show you how i fix that problem.
the way I fix is simple, (note: i didn't do any step you told me) I just use the paperclip to reset the router to default setting by the small hole on the back of the router and hold for 7s or 10s, and that it i fix it (note: before the problem hapend i didn't change any setting in the router)
- DexterJB. I have a Netgear WNDR3700v4 and no matter what I try I cannot login to the router to make changes. I have done everything you talked about in the previous comments and still no luck. Any suggestions?
1. What is the firmware version of the router? V1.0.0.38_1.0.31.
2. Was it working before? Yes.
3. Are you able to login using other devices (Android, iOS, PC, Mac)? No.
4. Are you getting an error message? If yes, please provide a screenshot if possible. Yes. The messages are different on IOS and Windows.
So I have a Charter rented Netgear R6300v2. It has Charter's custom firmware that ends with "ch". I, then, as been described by many, cannot login using Netgear Genie on my Android devices.
So my question is, what would happen if I just upgraded the firmware on the router to the firmware update released by Netgear that is listed for the device at Netgear support?
Will it work, of will it screw up my modem to router connection and therefore disable it and then I won't be able to use it at all. Surely this is a terms of service violation to do so I am sure, but what would be the ramifications of doing so. If it will fix my issue and still work I could care less about the violation because they would know about it until they got their equipment back when I terminate my usage of their services whenever that my be.
