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Parental control not working
Hi
I have been using OpenDNS only as Parental controls in Netgear Genie app have never worked. I would prefer to use Netgear genie so i have removed my network from the OpenDNS and I am trying to get Netgear genie parental controls to work. It states it is enabled and I have put the settings to moderate. When I search porn it allows me to open any porn site without a problem. no matter what I search it doesn't bring up the blocked page like it did when I only had OpenDNS doing the job. Please help :)
49 Replies
- I have the default as High and can go anywhere on any device. All its controlling now is my time as I spend it trying to figure this out
I've read through several different threads and saw the workaround advice to set permissions to high and then ease up from high to low on the devices that dont need high level filtering. Unfortunately this doesnt work, the worlds largest and most notorious pornography web sites are still easily accessible through a high level filter.
I'm on my third phone call with Tier 1 support about this issue. Not only is my opinion of Netgear products now lesser than it was through this whole experieince I'm finding that I'm also frustrated with the level of support that I'm receiving from Netgear.The device was sold to me as brand new at Best Buy and when I called for warranty support I was informed that my device was already registered to another person with only a first name. I hung up on the first time. The second time I called because my name was not Elena (something that I just found to be odd but easily fixed by updating my profile information).
An hour and a half and three phone calls later I'm giving up on Netgear. I was polite, I was patient and was hung up on the first time, denied service the second (by employee #2145), and informed I needed to buy two years of support service on a device still under warranty the third (by employee #1685).
Admittantly I did get some parental control protections by selecting custom settings and disabling adult content, nutity, etc... but not the full protection that I expected. Some of the worlds most popular and notrious sites still come up when I test for them on my kids devices.
If you cant get a feature to work properly, dont advertise that your product has those features. In this particular case, Netgear should not only stop advertising that it's devices support parental controls but also that they provide technical support. What I received was not technical support...
Turn off AP Mode. OpenDNS filtering does not work with AP Mode turned on. Go to router administration, select Advanced Tab, then Advanced Setup. Go to Wireless AP, and uncheck Enable AP Mode. The router will reboot and then the Parental Controls will work fine.
Yes thank you .. that worked for me!! finally!!
Just interested in asking.. I have the choice of unticking AP mode and selecting either router, Bridge or repeating mode... which should it be? I chose router mode and seems to work, ie it is now filtering websites, but not sure what the diff modes mean
Cant get the Parental Controls to work. tried everything here even AP mode off. Not sure what is going on. Any step by step setup info I should look at?
- hi sir my netgear genie parential control not working always try again erro how to fix?but i got updated firmware
I am experiencing the same issue. I have Net Genie app on 2 different devices and when I try to change parental controls on individual devices, it does not save them. It goes back to the default settings on the router. Is there any fix for this issue or do I need to invest in a new router? I currently have a wnr2000v3 with Firmware v1.1.2.12 Please advise, Thank you, Shoni
I have been trying to get parental controls to actually do something and like others here it just doesn't do anything. I have set the default security to High and made sure on several devices to set it to Default so it would use that High setting. Yet, on all devices I have attached, I can still get to pretty common porn sites. I even put the domain in the into the blacklist but I can still access it from any device. Here is my firmware version.
Just to answer one of the common questions here. I did check the DNS entries and they are set correctly with the 208.etc.
Hardware Version R6250
Firmware Version V1.0.4.6_10.1.12 Hi jaymepechan,
1. It may take a while for the settings to sync with the OpenDNS servers.
2. If the issue persists, make sure that the devices do not have a static DNS set to them.
Regards,
Dexter
Community Team
They all get their DNS from the router and gets set to the routers IP (192.168.1.1 in my case). I did set it to high and high for my computer and waiting for a while and it worked briefly. Of course, I don't want it set to high on my machine so I set it to medium and now it doesn't work again. I set it back to high thinking that is the only setting that works but that setting isn't working either anymore.
Currently I have it set to moderate as that is what I eventually want it at. My computer is set to Default level. I have had it set this way since my last message, which I believe was a couple days ago, yet I can still get to pornhub.com without a problem. Presumably that site should be blocked with these settings but they aren't.
I just had the same issue with my new R7800. Tried to enable parental controls which didn't do anything, then tried again 45 minutes later after I had assumed this feature was just broken and it worked. Looks like it takes awhiile to kick in... they should seriously point that out in big bold letters for people to realize while configuring... but it works fine for me after just waiting for a bit.
- I've followed every bit of instructions as well and I've been following this for quite a while I still cannot log into OpenDNS through my Netgear X6 Nighthawk r8000 I have the latest and greatest firmware. Every time I do get a login it says that there are no Netgear products associated with your account. It works fine with my Linksys but it will not work with my Netgear please give us some layman terms on what to do. I've logged in from the PC I've logged in from my cell phone Android. Nothing seems to work.
I gave up. I just let my kids look at porn until I have enough money to buy a real router. Seriously, I can't figure it out. I like to think I am not a complete idiot, but I also recognize I am not an IT tech guy.
1) Some of the support / steps to take I don't understand at all
2) Those that I do, have never worked
If you want free access to anything you want on the internet, come to my place. I use Netgear.
Oh, if you're tech support and you read this and decide to give it a whirl and try to help me, I thank you. I also respect you and am grateful you are here to help. Please know though that I don't make my living working on computers, and I don't have a computer science degree and the last time I wrote code was in middle school computer class. In other words, start from where your client is....don't expect your client to be where you are....and true work instructions with screen shots work...But in the end, I don't blame you for Netgear having a product configuration that is subpar and requires far more complexity in set up than most people can handle.
If you're not tech support....good luck. I am not sure anyone has ever had it working. The tech folks I have interchanged with have never asserted it works. They just keep telling me different things to try.