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I just got a prompt on the app to update my system (RBK753) to firmware 4.6.14.3, which I did successfully.
However, now, when I head into the app and try to either go into Network Map or Device Manager is just times out and doesn't display anything. For Device Manager, for example, it just says "Sorry, your device list failed to load. Please try again later."
Any suggestions for what I can do here? Router and device reboots haven't cured it. I'm using iOS.
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As a follow-up, I don't think this is an app issue. If I sign into the web interface then I get no connected devices listed at all (and, yes, they are).
- Same thing happened to me too. On RBR50 v2.7.5.4. And IOS. Was working a few days ago when I last tried it. Now can’t see any devices or use parental controls. Submitted bug.
Same as of 4/9. RBR50 and iOS app. Trying to submit a bug report, but shake to report isn't working.
Be sure that was you shake your mobile device, you shake it moderately fast, but not too fast. Once in a forward direction then once back towards you or vs versa, should make the bug report display on the Orbi app. I just did it here on my iPhone and it worked.
- It took shaking my phone a few times to get the bug report to come up,
Same issue.
- I am having the same issue on both IOS and Android. Unable to manage the kids internet now due to this. I hope a fix is available ASAP
I think it's time to find a new device which isn't dependent on the Netgear mothership to function. We're paying a yearly subscription for a service, when Netgear has issues on their end it leaves the the paid for features unusable, leaves the end user unable to connect devices to their own network. Plus they're collecting our data for their own use. Not the first time I've had issues with their 'subscription' features being completely unavailable.
- Have an RBRE960 and getting the same message within past 48 hours.
Same here, unable to access device manager. iOS phone, through the nighthawk app. Was last working a couple days. Our samsung TV eats up data even when off so I have to manually shut off access to wifi manually. If we go over, that's on netgear.
- Any update on when they will resolve this issue? Rebooted, reinstalled app. I can no longer access parental controls and unpause internet access. When accessing device list I just get unable to load device list. Try again later.
- I should add myself to the list of ever growing users having this issue, I noticed this issue started occurring right after the last FW update 4.6.14.3 on my RBR850
- Can’t load my iPhone 12. Need to access it for parental controls. If not fixed by tomorrow I’m returning to bestbuy.
- I have the same problem for since update. What I did to resolve issue is click on Network Map….wait until all your orbi and satelite(s) shoes up. Then click on your orbi until all devices connected to it then go back then click on the rest of your satelites one by one depending on how many you have. Then return to home page on your app then by now all your devices should show up in the Device Manager icon. I tried everything for the past few days and this is what I did to resolve my issue. Hope it works for you
Thank you, AdoboLumpia! This seemed to work as a temporary measure. I did try using the network map earlier today and it didn't function when I clicked on a satellite, but I hadn't tried clicking on the router first.
However, maybe this doesn't lead to the device list continuing to update? For example, I shut down my desktop computer, but the device list didn't update until I repeated the procedure you outlined. I haven't tested extensively.
I'm not sure how you figured this out, but I appreciate it! I'm thankful that I wasn't in the same situation as some others who needed to be able to reenable/disable devices today, but hopefully this works for everyone as at least a temporary measure.- Thanks for the workaround. Can confirm that accessing Network Map and then loading the router followed by each satellite causes the device lists to load. I have been unable to finally unpause the device I needed to! Still very poor from Netgear, especially when they make you pay for parental controls which is a free (and better) service on Google wifi.
Another workaround if ever needed is to temporarily connect a device via Ethernet cable instead of wifi. Obviously only applies if the device has an Ethernet port, like a laptop or console. This will appear as a separate device on the network.- Not sure if it works for others but I seem to see a list of devices now. Wonder if something was quietly pushed…
- Fixed mine by connecting to the router via my computer and rebooted the router via the interface on the browser. Then once the wireless network was back up I closed the app on my phone and started it back up so it would reestablish a connection to it. Took less than 30 seconds to update the connection and could then see my devices. Note: using the app on android so not sure if this will address or fix the issue for iOS but this was just my experience.
