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RBR750 Firmware Update v4.6.3.7 disconnects my ISP
This morning I woke to find that my internet was down. On checking I saw that the ORBI router was flashing magenta and not connecting to my ISP. I thought my ISP was down until I plugged in the old router I have replaced with the RBR750, and I could get connected, Somehow the new firmware is not allowing the RBR750 to connect to my ISP.
Changing the RBR750 to AP mode and connecting to my old router allowed me to connect to the satellite RBS750s that I have. I connected them on the same WAN port of the RBR750, so it rules out a port problem. It's a bummer having to daisy chain my old router to the RBR750 on AP mode. Hope a hot fix will help put my RBR750 as the main router again.
I am in Malaysia and using Telekom Malaysia's Unifi service.
Ah, gald you found the problem. Ya some new FW can cause some user configurations problems.
Glad it's working now. Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
24 Replies
Power OFF the ISP Modem/ONT and RBR when in ROUTER mode for 1 minute then turn back ON the Modem then RBR...
Tried that, didn't work.
However, I found that the VLAN Bridging was turned off! Switched it on and managed to get connected again. The firmware update must have changed that setting.
Thanks for replying FURRYe36
Ah, gald you found the problem. Ya some new FW can cause some user configurations problems.
Glad it's working now. Please mark your thread as solved so others will know.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
- V4.6.3.7 is the WORSE UPDATE EVER! Lowered my bandwidth for every device between 12-18 mbps. Called Comcast and they said nothing is wrong on their end. I cabled my laptop to do a speed test and sure enough, I got my 600+mbps but wifi, nope. I tried to rollback the firmware to the previous V3 but the satellite freezes at 99% and the router does not give you a "YES" button to proceed with the manual update.
I have tried resetting my Orbi RBR 750 and have nothing but the same issues. We need a fix ASAP!Was this speed test result thru the RBRs Speed test app or external speed test app?
MH135 wrote:
V4.6.3.7 is the WORSE UPDATE EVER! Lowered my bandwidth for every device between 12-18 mbps. Called Comcast and they said nothing is wrong on their end. I cabled my laptop to do a speed test and sure enough, I got my 600+mbps but wifi, nope. I tried to rollback the firmware to the previous V3 but the satellite freezes at 99% and the router does not give you a "YES" button to proceed with the manual update.
I have tried resetting my Orbi RBR 750 and have nothing but the same issues. We need a fix ASAP!
FURRYe38 wrote:Was this speed test result thru the RBRs Speed test app or external speed test app?
MH135 wrote:
V4.6.3.7 is the WORSE UPDATE EVER! Lowered my bandwidth for every device between 12-18 mbps. Called Comcast and they said nothing is wrong on their end. I cabled my laptop to do a speed test and sure enough, I got my 600+mbps but wifi, nope. I tried to rollback the firmware to the previous V3 but the satellite freezes at 99% and the router does not give you a "YES" button to proceed with the manual update.
I have tried resetting my Orbi RBR 750 and have nothing but the same issues. We need a fix ASAP!Yes, the speed test ...
But IIUC the last few posts imply the slow down is via WiFi.
I'm pretty sure that same problem exists with the v3 firmware too, it's just not as bad.
I don't have a clear picture of how many of my devices are affected by this in v3 but this does sound like what I have seen.
Two of my devices are definitely affected, where the sync rate drops to less that 10mbps.
It also ins't clear to me if the Orbi app sync rate is inaccurrate either because I have seen significant thoughput problems and at other times not so much and the sync rate increases shortly after.
Assuming there is some mechanism for variable bit rate on demand with AX, at the very least there is a problem with it, probably more so with v4.
I second this comment. This is completely unacceptable performance. I purchased and installed the RBR750 and two RBS750 satellites at my daughter's rental house at college for her and her friends. Everything seemed to work great until I returned home. It's been disconnecting every single day. Need to reboot the modem and routers to re-establish the connections. I live 7 hours away, so I'm trying to talk her through everything. C'mon, Netgear, this is ridiculous! Fix it!!!!!
- Ive now tried every channel combination and various locations for the satellite but it has only gotten worse. Im trying a factory reset tomorrow. If that fails im disconnecting and hooking up my old nighthawk. It is a real shame when the product is great and worked fantastic but they fail to accept that the firmware failed and roll it back to a stable version, or at least give us the option to.
I'm seeing similar issues with my RBR750 since the update to v4.6.3.7
- first, the connection to/through the RBS750 became unstable and unreliable. My Apple TV in the bedroom near the satellite kept buffering and at times completely lost internet connectivity.
- then the RBR750 would "go red" and lose the internet. This happened when I was on with Apple support trying to solve a usb issue on a Mac mini, and they couldn't connect to screen share. I had to climb a ladder and power the router off and on again to get it to reboot. This happened again last night when I was hosting a zoom meeting.
I did connect the bedroom Apple TV via Ethernet.
Is the solution to downgrade the firmware?
I have gigabit fiber internet from Ting the only interface is the fiber to Ethernet adapter.
Has a power off for 1 minute then back ON with the ISP adapter and Orbi system been performed since last update?
Has a factory reset and setup from scratch been performed since last FW update?
Where is the RBR located that you have to climb a ladder to get to it?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡Disable AX mode on the RBR.
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
RickDeNatale wrote:
I'm seeing similar issues with my RBR750 since the update to v4.6.3.7
- first, the connection to/through the RBS750 became unstable and unreliable. My Apple TV in the bedroom near the satellite kept buffering and at times completely lost internet connectivity.
- then the RBR750 would "go red" and lose the internet. This happened when I was on with Apple support trying to solve a usb issue on a Mac mini, and they couldn't connect to screen share. I had to climb a ladder and power the router off and on again to get it to reboot. This happened again last night when I was hosting a zoom meeting.
I did connect the bedroom Apple TV via Ethernet.
Is the solution to downgrade the firmware?
I have gigabit fiber internet from Ting the only interface is the fiber to Ethernet adapter.
- First off everything was working for over a year before Netgear pushed the firmware update.
The house is about 2500 sq ft. The router is on an upstairs wall which necessitated the stepladder.
Since nothing else changed, I doubt this is anything but a firmware issue.
