RBR850 Frequent Disconnects Starting March 9th AM EST

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cruisencode wrote:

I'm having a similar issue.  It looks like there was a firmware update (v3.2.10.11) that started these issues.

 

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Besides my Google Nest Hub Max, my Ooma device keeps disconnecting as well.

Thanks for letting us know. 

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cruisencode wrote:

I'm having a similar issue.  It looks like there was a firmware update (v3.2.10.11) that started these issues.

 

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MeGrimlock wrote:

I just downgraded my FW to 3.2.9.2 so we'll see what happens...

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I've read in the other threads that this doesn't help.  Keep me posted.  I was planning to troubleshoot this more when I get home from work.

Be sure to check your CTS and RTS values. If they are at 64, please change both to 2347. Reboot both RBR and wireless devices. 

You can use the RBR in AP mode with your prior router if you want to try this configuration. 

If this fails to resolve any of your issues, you'll need to revert FW back to v3.1.5.23 on your RBR

NG doesn't post if or when new FW will be forth coming. You'll need to keep an eye here in the forums or on NG download site for the Orbi AX. 

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DPirkl wrote:

I have had the same issues of dropped Skpe for Business meetings and calls starting 3 days ago both connected and Wifi. Reset both modem and RBR850 and satellite (RBK852) but no change.  Called Spectrum and they looked at my records and saw only 1 drop and that was when I didi the modem reboot. Spectum is not the problem.  I pulled the RBR850 and replace it with my old N900.  The problem is now totally gone. I called Netgear and have a incident ticket number. They told me that others are having the same issue as this thread indicates.  I was told by NG this morning that I could revert back to an earlier FW but I have not the time.  I would like to know if NG has any timing on a fix any time soon because if they don't, I will try the FW change route.  If they are close to a fix I will stay on my old N900 until released.  It seems there is a lot of fiddling and not a prescibed work thru that has to go with reverting back to the earlier FW based on what I have read here that I would like to avoid if we are looking at a quick FW fix.

NG Please share your expected fix timing!

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Try making a backup configuration to file for safe keeping. Saves time for when factory resets are needed. 

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Tangmu wrote:

After the March 9 update, I had intermittent problems with 3 of my 6 wifi cameras, a Sonos 5 streamer, a Thinkpad connecting to an Epson printer, and an iPad maintaing connection to the WiFi.

 

I reverted to the RBR850-V3.1.5.23_1.0.46 firmware - same issues.  I followed all the steps, changed the RTS/CTS registers, turned off auto-update through telnet, and so on.

 

BTW, why do I have to factory reset and then spend 45 minutes entering all my settings, including fixed IP addresses?  Why can't the firmware manage to update and keep my settings?  

 

Then I put my AC3000 back on line, let it update to the latest firmware, and:

- all my cameras stream properly

- The Sonos works again

- The Thinkpad can communcate with the printer

- The iPad maintains a solid WiFi connection

 

I regret spending $700 on this AX6000, which I spent hours trying to get working, can no longer return, and can unload for maybe $350 online if I'm lucky.

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What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

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rcw3 wrote:

Bought the RBR850 a few weeks ago and everything was fine until about a week ago, then I started getting disconnected during large downloads making it very painful to download large files.  I also get disconnected continuously (every 10 minutes or so) from WoW.  It seems to occur when using ethernet off the Orbi as well.  it DOES NOT happen with I plug directly into the DSL modem's ethernet ports.  

 

I was about to return it for a refund when I saw these threads.  I might consider waiting for a new firmware update, but it's very disconcerting that the level of testing would allow something this bad that impacts so many users.

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Thanks for finding this and letting us know. Hope it helps out. 

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xnolightx wrote:

After adding updates1.netgear.com to the blocked sites list my RBR850 was no longer able to reach out for updates last night and is still sitting on 3.1.5.23. The only wacky thing is that the RBS (satellite) did manage to reach out and has upgraded to 3.2.9.2. That doesn't appear to be an issue because I have not experienced dropped connections with the satellite on this version.

 

For those of you who want to try this and you are using your Orbi in router mode, all you will need to do is:

1) In the Advanced\Security\Block Sites page add a keyword for updates1.netgear.com (make sure to hit the apply button in the upper right after adding the keyword).

2) Revert your RBR850 firmware to 3.1.5.23.

3) Confirm you are still seeing updates1.netgear.com on the Block Sites page.

4) Click on Administration\Firmware Update and wait a few moments. You should see the web GUI say that the service is unreachable under the status column for the RBR850.

 

If you are using the Orbi in AP mode the same principal applies, but you will need to add updates1.netgear.com to the blocked sites on your upstream router rather than the Orbi.

 

I hope this helps people get on with their digital lives while netgear figures out what they have broken.

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This works.  Make sure you check the "Always" box under keyword blocking.  Thank you!

@xnolightx wrote:

After adding updates1.netgear.com to the blocked sites list my RBR850 was no longer able to reach out for updates last night and is still sitting on 3.1.5.23. The only wacky thing is that the RBS (satellite) did manage to reach out and has upgraded to 3.2.9.2. That doesn't appear to be an issue because I have not experienced dropped connections with the satellite on this version.

For those of you who want to try this and you are using your Orbi in router mode, all you will need to do is:

1) In the Advanced\Security\Block Sites page add a keyword for updates1.netgear.com (make sure to hit the apply button in the upper right after adding the keyword).

2) Revert your RBR850 firmware to 3.1.5.23.

3) Confirm you are still seeing updates1.netgear.com on the Block Sites page.

4) Click on Administration\Firmware Update and wait a few moments. You should see the web GUI say that the service is unreachable under the status column for the RBR850.

If you are using the Orbi in AP mode the same principal applies, but you will need to add updates1.netgear.com to the blocked sites on your upstream router rather than the Orbi.

I hope this helps people get on with their digital lives while netgear figures out what they have broken.

I have been having the same issues with quick signal dropout as well with the RBR850. I noticed I was having audio streaming drop outs with Sonos (ethernet to BOOST to speakers via mesh network), Elder Scrolls Online (PC via ethernet), vairious online games (PS4 via ethernet) and YouTube/Netflix restarts and drop outs (Roku and Android devices via ethernet and also wifi). 

System is Netgear Orbi RBK852 (RBR850/RBS850) and a Netgear CM1200 Modem (my own) with Spectrum ISP.

Steps I took to no avail:

- Rebooted Modem & Orbis (of course)

- Checked stats on modem and Orbi and could not find anything that stood out

- Checked Modem direct and the PC direct worked perfectly with no drop outs

- Checked CTS and RTS values and those were set to 2347 for both as suggested

- Checked Modem in case it was a low signal that for some reason worked direct but didn't work with a router, no issues stood out

- Tried rolling back drivers to 3.9.2 and there was no change in the issue

- Used my protection plan to get a new Orbi System...same issue right out of the box without upgrading firmware. It was 3.9.2 out of the box originally. This means anyone picking up a new Orbi AX6000 will have issues most likely.

- Tried running a ping in CMD (pinged Google for a couple nights in a row) and would get a few drop outs (~10) but less then what I was actually experiencing which was around 4 or 5 an hour
- Tried about a dozen other fixes I have research with none of them working

- Found my old router, connected it up and had no issues

The only thing that has worked so far is the fix I found on here where you roll back the firmware to 3.1.5.23 on the Satellite, then the Router, then factory reset both (I did Satellite first then the Router). Then blocked the update site (remember to click always and then aply) and so far it has stuck and has worked. I honestly think someone at Netgear was quitting made this code to spite the company, because when a system right out of the box has issues with your firmware retroactively, it had to be on purpose. Thanks Netgear, probably not recommending this to anyone now. Also a huge thanks to the individual who figured out this fix!

Has this solved your connection problems with v10.11 FW? 

Usually its not recommended to place a game console in the DMZ. uPnP should be handling port configurations. 

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Sean101 wrote:

Hello Everyone,

 

To anyone that has this issue specially for gaming consoles that needs port forwarding, kindly set your gaming console's IP to DMZ server and disable UPnP. 

 

You can check these links for guidance:

https://kb.netgear.com/24306/How-do-I-enable-Universal-Plug-and-Play-on-my-Nighthawk-router

https://kb.netgear.com/1118/How-do-I-configure-a-device-to-be-in-the-DMZ-on-my-NETGEAR-router

 

Note: Rebooting the router might be required for the settings to take effect and make sure that changes are still there after rebooting.

 

 

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Something with v10.11 seems to have caused prior versions even after manually downloading and installing them to be broke. If users came up thru the versions before v10.11 was released, this issue wasn't seen or a problem. Or wasn't reported or posted about back then if it was a problem.