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New - RBE771 / RBE770 Firmware Version 10.5.18.3 Released
Bug Fixes: 03/26/2025
- Improve 2.4G connection stability
- Fixed satellite memory drop issue
- Improve after factory reset system boot up time
Download Link:
https://www.netgear.com/support/product/rbe772/#download
Firmware Update Instructions:
To update your router’s firmware, follow the instructions in your router’s user manual. To view your router’s user manual, visit https://www.netgear.com/support/product/RBE771.aspx#docs.
IF MANUALLY UPDATING THE SYSTEM:
Be sure to update the RBS FIRST, then the RBR lastly.
Please navigate to the link below for step-by-step instructions on how to update your RBR771/RBS770:
Proceedure to Manually Firmware Update Orbi and Nighthawk Mesh systems
I HIGHLY recommend after the FW is loaded on the system and it's back to ready, power OFF all Orbi units and the ISP modem/ONT for 1 minute. Then back ON with the ISP modem/ONT first, then RBR then RBS.
NOTE: Orbi app or the routers web page may not report seeing new FW updates. NG may not push this to there auto update services immediately and may activate the newer FW update being seen on there auto update services at a later time. User will have the choice to manually update if you want too.
FW UPDATE ALL Feature:
If there is a FW updated seen on the RBRs web page and all RBS are online and connected with GOOD STATUS, you can select the UPDATE ALL button option to have the RBR update the RBS and RBR. Update All button is seen on the RBRs Firmware Update WEB page on the Check for Updates FW section of the page. Once FW has been checked for an update and all devices show the FW update is available, select the UPDATE ALL button. Give 5 minutes for the process to take place.
NOTE: If continued problems are seen after a FW update, it's recommended to try a factory reset and setup from scratch with out loading any saved configurations from backup files. Use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
This sends a Factory Reset command to any and all connected RBS as well.
Procedure for Factory Reset of RBE770 series systems
This article applies to:
Let us know how it works for you...
35 Replies
Nothing but issues, I tried to go back to 5.16 and my router was horrible. Nothing worked, hard reset to start over and nothing, tried a new SSID, nothing it was horrible after the update. Ended up hooking up my RBR850 while I deal with the issues with NetGear
Can you give more details on issues and nothing worked?
How did you update the system? Automatic? Manually? Update ALL?
I've been on this version for past 3 weeks and been nothing but good.
AkWingnut wrote:
Nothing but issues, I tried to go back to 5.16 and my router was horrible. Nothing worked, hard reset to start over and nothing, tried a new SSID, nothing it was horrible after the update. Ended up hooking up my RBR850 while I deal with the issues with NetGear
Updated the firmware over the weekend, last weekend, Saturday, however I explained to Support that I would reset the router and Sats to get the DeBug Logs they needed for the speeds. Once I did that it went down hill, fast dot com would not load, speed test dot net would not load various web pages would not load, in chrome. Wife's iphone websites would not load if she was connected to the network. I have setup a drive for RnD to grab the needed logs. I ran tests on 3 different laptops, using A7000 adapter, surface pro 7 and my custom home built PC it was bad.
FURRYe38 wrote:NOTE: If continued problems are seen after a FW update, it's recommended to try a factory reset and setup from scratch with out loading any saved configurations from backup files. Use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
Nit - This KB link is broken and leads back to the Netgear Support home page. I couldn't find anything about an Erase button.
I've performed a factory reset, deleted the device from the app, setup new SSIDs and it is still horrible, plugged in my RBR850 and boom everything was perfect again.
I would use a wired PC and web browser to setup the system. This is the PDF process I use when doing a FR and setup from scratch:
However again, the 770 is a bit different from the AX series and for that size of home, having too many RBS maybe one cause of your problems.
AkWingnut wrote:
I've performed a factory reset, deleted the device from the app, setup new SSIDs and it is still horrible, plugged in my RBR850 and boom everything was perfect again.
Hey thanks for checking that. I see that link and the Nighthawk ERASE button links are also broke. I'll check into this with NG.
For alternative ERASE button use, please refer to this PDF guide:
Mikey94025 wrote:
FURRYe38 wrote:
NOTE: If continued problems are seen after a FW update, it's recommended to try a factory reset and setup from scratch with out loading any saved configurations from backup files. Use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
Nit - This KB link is broken and leads back to the Netgear Support home page. I couldn't find anything about an Erase button.
Looks like the Erase button articles for both Orbi and NH have been removed and NG is pointing users to the reset button articles. 🙄 Not sure of the reasoning behind removing the Erase articles since the Erase button works and is a preferred use case for those that have access to the router WEB UI. Something I've always used and prefer using over the reset button. Also the erase button triggers any connected RBS to do a FR as well. I've pushed back to see if they can bring those articles back as that's still a valid path for use by users. Will see. 😑
Mikey94025 wrote:
FURRYe38 wrote:
NOTE: If continued problems are seen after a FW update, it's recommended to try a factory reset and setup from scratch with out loading any saved configurations from backup files. Use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
Nit - This KB link is broken and leads back to the Netgear Support home page. I couldn't find anything about an Erase button.
Why does my app report no new firmware even though I'm on v10.5.13.1?
Why does the settings screen in the app take 20 seconds to load?
Why do I need to manually check for updates in the first place? Why isn't this automatic?
Be sure you setting for checking for updates is enabled.
NG may not push new FW to everyone all at the same time. Some maybe pushed in small batches.
Either manually load FW or you can way for it to come down automatically. No idea when that would be.
After automatic upgrading to 10.5.18.3 I lost IPv6 connectivity on WLAN clients and also on the computers connected with RJ45 to satellites.
The system is running in AP mode so it should not "touch" the traffic.
It worked before the update.
In addition my home network does not have DHCP6 nor Router Advertisement enabled, as I prefer to issue the IPv6 addresses and gateway manually to only the devices that I want to have IPv6 enabled on. This has been working with the previous Firmware versions.
Have you tried a Factory reset and setup from scratch?
How is the RBR configured for AP mode? Dynamic or Static configuration on the RBR?
How do you have the RBR connected to the host router? Yellow WAN port right?
Ya, while in AP mode, Orbi works mostly has a pass thru for all traffic. Should not effect anything else.
orbicentennium wrote:
After automatic upgrading to 10.5.18.3 I lost IPv6 connectivity on WLAN clients and also on the computers connected with RJ45 to satellites.
The system is running in AP mode so it should not "touch" the traffic.
It worked before the update.
In addition my home network does not have DHCP6 nor Router Advertisement enabled, as I prefer to issue the IPv6 addresses and gateway manually to only the devices that I want to have IPv6 enabled on. This has been working with the previous Firmware versions.
>Have you tried a Factory reset and setup from scratch?
Trying to avoid losing (even temporarily) the connectivity to my IoT and other stuff, so not yet.
>How is the RBR configured for AP mode?
By clicking the Advanced -> Adbvanced > Router / AP mode > AP ,mode
from a working Router mode months ago.
>Dynamic or Static configuration on the RBR?
it is using DHCP, so dynamic and the pfSense firewall is giving it a static IPv4
>How do you have the RBR connected to the host router? Yellow WAN port right?
Yes, the normal way, yellow WAN port as it was before the automatic firmware update.
>Ya, while in AP mode, Orbi works mostly has a pass thru for all traffic. Should not effect anything else.
Yes, it definitely should. It worked before. Not anymore.
IPv4 works still as before.
Next I think I will run Wireshark / tcpdump on the wired side where the router and the firewall are and also on the satellite RJ45 port.
