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Forum Discussion
Cannot connect on 5GHz
Hi,
I have a DGND3700 router and just bought a WN2500RP to extend it. Both are are on latest firmware.
I went through the normal set up using TPS and it connects and shows the 2.4GHz connection. If I repeat the same many times, the 5GHz never lights up.
I know 5GHz is working on the 3700 because my iPad connects to the 5Ghz SSID and my iPhone connects to the 2.4GHz SSID.
I tried using the web interface to connect to 5GHz but it also fails to connect. I am certain the password is correct. I'm using WPA2-PSK (AES).
I am not using a wireless card access list.
My 2.4GHz SSID is called JOHNA-2.4G
My 5GHz SSID is called JOHNA-5G
Even though the 5GHz light is not lit on the 2500 and the web interface shows it is not connected, I see the following Networks on my iPad
JOHNA-2.4G
JOHNA-2.4G_2GEXT
JOHNA-5G
JOHNA-5G_5GEXT
If I connect to JOHNA-2.4G_2GEXT or JOHNA-5G_5GEXT and browse to the device I can see 5GHz is not connected. If I tell it to connect, it says it will take 2 minutes. I usually give up after 10 minutes.
Both devices are in the same room so it is not a distance problem - I hope.
In summary, no matter what I do, it will not connect at 5GHz.
A bit disappointed by this. I thought 2 new products from Netgear that support TPS would work flawlessly.
Any advice would be very welcome.
John.
32 Replies
- I feel really good after reading all of the posts. I am not a total fool after all. I am the same as you guys. Have a N600 router and bought a WN2500 extender. Same prob no 5GHz. I went thru 4 email help sessions, was going nowhere telephoned Gearhead services, it was outlined at bottom of the emails. Was advised it would cost. Desperate I signed up for 6 months $90 Australian. The first consultant was on the phone with me for over an hour. Finally agreed the Extender was a dud. I swapped it at the Retailer. Installed new one. Same problem, the firmware forces the 5GHz to adopt some 2.4 GHz settings. Second Consultant could not effect a fix, so took over control of my PC, hooked the Extender to an old Netbook and I monitored my iPad. Exactly how he forced the setup is beyond me, but I finally have both 2.4 & 5GHz. In Australia best retail for Extender is $90.00. Fee for Gearhead is $90.00.
You guys are right, there is a huge dog in Netgear's kennel. It will take quite a bit of good PR for me to buy anymore of their hardware. - Excellent result there.
Sadly it does take them a little time to resolve things though.
I did like the specifications of my DGND3700 (v1) but sadly it was let down by the internal specs in my case.
I haven't had a v2 to be able to compare the two. However you should like the new GUI. Do download the Netgear Genie app to your smart phone, if you have one. - Finally we have a solution!!! :D
Netgear have finally replaced my DGND3700 with a DGND3700v2 and all of my problems have gone.
Both units now connect perfectly WITH security on BOTH bands. Looks like the issue was with the crappy v1.
I suggest anyone with this issue gets onto Netgear and get them to replace your v1 with a v2. It may take them a year to look after you, but that's Netgear for you.
Cheers for your help Scubbie. You were right all along. ;) - No idea.
I have now been waiting on Netgear Support for 7 MONTHS an now all I am getting from them when I ask how the fix is going, is a generic email sayingWe appreciate your continuous patience and understanding. This is to acknowledge that our team has received your e-mail query however additional time is necessary to effectively process your request. One of our support engineers will get back with you very shortly. Thank you for choosing NETGEAR.
Shortly my ass. I have NEVER had customer service this slow before. :mad: - Hi,
I have exactly the same issue with security when connecting the WN2500RP to the DGND3700 with any type of security switched on. This is an issue on both 2.4 and 5Ghz options. It works if all security settings have been disabled but that is no option for me. I don't believe ACL is a workable solution as you would assume two Netgear products should work together without jumping through hoops. Any idea when this will be fixed with firmware upgrade? - I hear ya! I've had emails and phone calls from Netgear since posting a ticket to them in 21st June and still haven't got a fix out of them yet. They have replaced the 2500 and I have asked if they will replace the 3700 but no reply.
5 Months is not an acceptable time to be stuck with this problem. This is going to be the last time I buy a Netgear Product. - I also have the exact same problem.
Latest firmware on both the 3700 and 2500.
Netgear actullay replaced the 2500 and bingo same issue with replacement.
The 2500 sees the SSIDs for both 2.4 and 5 but it just wont connect at 5ghz to the 3700.
2.4 GHz is fine.
Have moved 2500 within 3 feet of 3700 and had all other devices off (all- Mobiles, PS3, notebooks, DECT the whole lot).
Problem was escalated to Netgear L2 expert, but this seemed to be a run around with me handing over full config and passwords for both devices and also asking for chipset and adapter details for each computer on network.
Issue is with 2500 connecting to 3700 and not computers connecting to either.
Product is a dud. :( - The access list would make it harder to log in, but any transmissions could be easily read, so I hope that you don't send any private stuff via the WiFi.
I got the impression that the WPA/WPA2 issue was to do with the router not the AP or Extenders. There are custom firmwares available for the DGND3700 now. I haven't played with them so I don't know if they would be of use to yourself.
The one I am thinking of (DG-WRT) is normally only for cable routers. This might not be suitable if you are using an ADSL connection. Scubbie wrote: The only other ideas I have are non-Netgear firmware and using a long length of Ethernet Cable. HomePlugs are fine, but most are limited to 200mb or 500mb and you have a 1Gbit LAN on the DGND3700.
The long term plan is to get a sparkie in to wire the house but that is probably a long way off.Scubbie wrote: During one RMA swap I attempted to connect the two DGND3700s that I have via WiFi and it was then that I found out the WPA2 didn't work. When I next communicated with Netgear I asked about it and it was confirmed that it had to be either WEP or no security.
Luckily I am out in the country so having no security isn't a major issue, just not preferred. I could use an ACL for wireless devices making it a little more secure than nothing at all. Did NETGEAR say if they are going to release a firmware upgrade to fix their issue with WPA2? Is it limited to the use of dual bands only? Bit of a cheek calling it a Dual Band Extender. They should call it a Unsecured Or If You Want A Little Security Expect To Have Slow Bitrate Speeds Dual Band Extender- The only other ideas I have are non-Netgear firmware and using a long length of Ethernet Cable. HomePlugs are fine, but most are limited to 200mb or 500mb and you have a 1Gbit LAN on the DGND3700.
During one RMA swap I attempted to connect the two DGND3700s that I have via WiFi and it was then that I found out the WPA2 didn't work. When I next communicated with Netgear I asked about it and it was confirmed that it had to be either WEP or no security.
