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NightHawk x10 r9000 wifi dropping issue
Hello,
I just purchsed Netgear Nighawk X10 AD7200 R9000 wifi router last week and i installed the latest firmware version 1.0.1.36 and I am having issue where the WIFI SSID Drops totally from the network and when you go back and try to connect any devices, you can't see the SSID. Its like it doesn't exist on the network. The only solutions is that i have to reboot the router and the SSID and connections are made again successfuly and everything works as it should. This happens to all across the board frequency's 2.4 GHz, 5 Ghz, or the new 60 GHz. I would like to know if any one else is having similar issue with the router or if there is a bug on the new firmware version what is the fix for it? I also did change the channels on 2.4 GHz and 5 GHz. 2.4 GHz on channel 11 and 5 GHz on channel 161. Any help would be apperciated or else only resort for me is to return the router within 14 days and get different option.
Thank You
FYI to all:
I called Netgear support to tell them flashing the firmward didn't work, so they are going to replace the unit. I exeplained to the representative that there were mutliple users complaining of the same issue on the community site, and he told me that the team that handles the advanced issues (tiger team, he called it) told him to replace the unit. There wasn't anything else he could do.
Maybe if the next unit has the same problem they will finally engage engineering, as no one seems to be watching this community site.
169 Replies
For those who are having issues, kindly provide me the debug logs as soon as you have it captured.
The debug logs can be seen when you access http://192.168.1.1/debug.htm.
Select "Start Debug Log Capture when boot up" and click on "Start Capture".
Save the debug logs and send it to me through PM. You can use a file sharing site in order for me to download it.
Could not get http://192.168.1.1/debug.htm to load in Firefox...Only worked in IE and Chrome.
How long do we run this capture?
I have only limited experience with the factory netgear firmware.
I have since installed a firmware called DD-WRT made by BrainSlayer, and the latest revisions of this firmware are in my opinion faster than the netgear firmware's as far as latency/response time is concerned. As far as total maximum throughput, many say the factory netgear firmware is better.
One thing I don't have is all your random uncalled for wifi network drop outs. With the DD-WRT firmware, the latest one from brainslayer, version or revision 33679 that was posted on 11-4-2017 for the R9000 (as the creator of all the DD-WRT firmwares actually has an R9000 and semi gives a damn about this particular model), it has been pretty fast and very very reliable. Anyways not sure if I'm allowed to even talk about that here but for real though, give it a shot. Just make sure you flash it correctly to DD-WRT and if you ever switch back, flash it correctly back, and in my honest opinion, doing this is COMPLETELY HARMLESS (if done correctly). You'll need a telnet type software like PuTTy as part of your update process if you truly want to do it correctly just an FYI. If someone tells you otherwise, well you may be doing it right, but not the cleanest/safest/full circle way that you're supposed to if and when you flash to a "open source" firmware like DD-WRT.
Thanks mate.. the dd-wrt worked like a treat. The menus are very complex however and I've just left it alone. I don't know how o get my USB drive to connect with it. . The settings are currently included in the screenshot and I am using a Mac. Any tips would be great. Once again thanks for the heads up on the wrt.
There is definitely something wrong with this router. I am also one who had the r8000 and I upgraded earlier this week to the r9000 after having the r8000 for 2-3 years. So far this week, it has been disconnecting all wifi (2g & 5g) several times a day. My Apple TV 4K will alert me each time it disconnects and watching a movie the night before last (2 hour movie) it showed 6 disconnections. I am a broadcaster for a living and today we broadcast an 8 hour conference. I monitor the broadcasts here and I was bounced off the router 5-6 times in that 8 hours, including twice just typing up this message.
I have firmware version 1.0.2.40 (it did a firmware update when it arrived on Monday from Amazon.) Netgear needs to troubleshoot the situation and find a solution for everyone. This is quite obviously an issue that is spread wide enough that multiple people are experiencing the same thing.
My internet provider is Spectrum, I have 22-24 devices connected at any given time, and this router is in the exact same place as the previous router that didn't experience these issues.
Hi bkfoster,
Change channel of your wireless network.
Reset and reconfigure the router.
Change the channel on both 2.4 ghz and 5 ghz radios? Both are disconnecting everything and both are using the exact same channels as the r8000 this was to replace.
try voxels fw. i have three ng's models r7000, r7800, r9000 and use voxels fw with two of them [r9000]. plex is working with this fw and no drops.tried ddwrt but no plex.
https://www.snbforums.com/threads/custom-firmware-build-for-r9000-v-1-0-2-45hf-1-0-2-45hf-hw.41820/
I am having same issues, Any resolution??
tbla7034 wrote:I am having same issues, Any resolution??
while clever men are feeling troubles with their hw and are ignoring advice of stupid girl she is using the same hw without any problems like dropping connection. why nobody wants just to try alternative such as voxels fw. it is the same stock even with workable plex and other features but with bug corrections. you even do not need to reconfigure your r9000. do you prefer to wait for ng who releases their stock two or three times during year and write angry messages instead of saving you yourself. latest stock was released in july ha-ha. ng support is good _only_ to replace your broken unit but their fw is dreadful. at least one guy who was not so afraid to follow my advice with r7800 was happy. continue your waiting miracles happens ha-ha.
- My 4th gen Apple TV constantly looses connection to my R9000. I’m running the latest firmware. This is my 2nd R9000 with the exact same issue. When will these connectivity issues be resolved?
I've just received one in the mail today - and guess what....Both my Apple TV's keep dropping out on the 2.4GHz range.
BUT.... I have found the fix.
Change the 2.4GHz range to NOT use the 20/40 MHz Coexistence - and no more disconnects.
There are other issues with the router, which I will not go into here and will create a new post with the details in.
This fixed my issue to a point. Once Coexistance was disabled, NOTHING would connect or even discover 2.4 lol! So I guess you can't disconnect if you never connected ;)
I too am having issues with this now. I can't help but be frustrated when I consider how much money I spent on this thing. I really hope its an issue I can resolve without having to ship this thing back to back to the company.
I had my first connectivity issue in a very long time with my R9000 this morning. While my wireless connections from my tablet and phone were active, I was unable to resolve any external host names. This is often the case when there are ISP or cable modem issues, but the modem had all the right lights lit for an active connection.
My laptop's VPN connection to a customer site was still active, though, so DNS resolution appeared to be a potential culprit. Using nslookup, I queried Google's 8.8.8.8 server successfully, but was unable to get 192.168.1.1 (the R9000's address) to do anything but time out. The R9000's configuration points to Google's servers for DNS, so it was obviously not caching or forwarding lookups. With no obvious mechanism for restarting just the DNS proxy (I'm assuming some flavor of DNSMasq), I rebooted the router and all was well.
This is likely not the same issue as seen by others in this thread, but I unfortunately know a lot of people who would assume that "can't connect to internet sites" and "wifi dropping" are essentially the same thing ;)
I’m getting disconnects about once a week now. Sometimes just Wi-Fi with the antenna lights out. But now it’s everything including wired devices. Only gets resolve by a power reset. This is my 3rd netgear router in a row that seems to go to crap after about a year.
Loudog2 wrote:I’m getting disconnects about once a week now. Sometimes just Wi-Fi with the antenna lights out. But now it’s everything including wired devices. Only gets resolve by a power reset. This is my 3rd netgear router in a row that seems to go to crap after about a year.
What do you mean by "just Wi-Fi with the antenna lights out"?
Are you referring to the lights on the actual antenna or the WiFi LEDs? The Antenna LED are (to my knoledge) hard wired to some internal power. If certain lights are not lit even after factory reset, then it's already considered faulty hardware.
Get it replaced as long as it is under warranty.
Yes sometimes the antenna lights are out when Wi-Fi is gone but the hard wired devices still work. It’s going bye bye as soon as I can get to the store to get rid of it.
I just got a brand new unit from Amazon - they were out of stock for two weeks (ordered on cyber Monday). I have no WiFi whatsoever. it worked OK yesterday, but over night it just died. Rebooted multiple times, changed channels, etc. - nothing works. The nearest structure to ours is 500'+ away, so there is ZERO chance of interference, and WiFi analyzer on my phone shows only my devices.
I sure wish I had seen this post before buying - I have used a LOT of Netgear stuff over the years, here and at work, going all the way back to an FVS318 roouter almost 15 years ago. My last few purchases have been REALLY disappointing, I was trying to upgrade for a less than stellar WNDR3700 (which was top of the line when i bought it). I suppose it's time to return this POS to Amazon and switch to Asus or Linksys. I also have a Netgear extender/AP, and 4 switches - I guess it's time to dump them, too.
I'm assuming you updated to the latest firmware. When you updated it, you did it wired to the router. And you reset it afterwards.
That's pretty strange. It shouldn't totally fail. Maybe you got a bad one.
I'd return it to Amazon. Perhaps buy another one locally, so if you still have problems, take it back. Best Buy has the newest ones.
I'm happy with mine now, at least so far.
Well -- I got the same crap support and general run-around from Netgear as everyone else! When you pay for a company's flagship product you expect at least a reasonable attempt at customer support. And -- when that product is bleeding edge technology you don't expect to be treated lilke a dumbass, with dumbass questions, stupid "solutions" and no explanation for why the damn thing doesn't work.
It was obvious to me from the outset that my WiFi radios were not responding to software - I could see them from the web interface, but nothing was happening. Netgear's solution? Reload the same firmware that was already running on the box, and then ask if I was REALLY sure there was no WiFi. (I've been using/marketing/product managing Ethernet products since 1980 - was part of a team that installed the world's FIRST Ethernet in a manufacturing plant [10BASE5 -- have you DRILLED your Ethernet cable lately?].) I found Netgear's condescending support people infuriating.
In the end, their only solution was, "return it to Amazon for a replecement," but as I told the rep, the replacement I'll get from Amazon will say Linksys or Asus or something on it other than Netgear. I used to work with folks at Wellfleet Communications, including the founder [they merged with Synoptics to form Bay Newtworks, which spun off their SOHO products as Netgear]. I have a house full of Netgear stuff (5 switches, 1 router, 1 access point) and I sure wish I was rich enough to throw it all in the trash and buy new gear from a comany that cares about its customers.
Well Netgear deleted my last post but basically look at the link and the testing from Cnet on this router.
https://www.cnet.com/products/asus-rog-rapture-gt-ac5300/review/2/
I will be getting The Asus ROG router now. Their cheaper netgear router even beats the r9000 router. I kept the r9000 after the last firmware update helped and I hoped for another update that would finally fix the r9000 completely, but it never happened. So good buy netgear forever. I will not be able to talk positive about you products or support because both have been poor. This is on you.....
I have been having the same issue of my 2.4 and 5ghz dropping. I started to get top notch help until I refused to purchase upgraded tech support on August 20th 2017. Still have the saved e-mail from that day. Was rudely hung up on. My router was still under warranty at the time. Then all I got was the runaround. I had always been a netgear supporter until this model and the lack of support from Netgear. Until I find something new my whole house goes down daily and have to reset when I get home. I’ve tried everything listed in this thread except a replacement unit that Netgear refuses to do.
I did receive another unit from Netgear. So far, I'm still losing network connections constantly. They have asked me to do the same things that I did with the last one. I don't see the point if these suggestions didn't work before. I'm thinking now I probably should not have accepted a replacement, because I fear I now have no recourse (cannot take it back to Bestbuy since it is not the same one I purchased from them). Netgear has told me they do not offer refunds! I might have to eat the cost of this unit and look for another brand.
Mine worked for a few hours after I installed it and then Wi-Fi went away, completely. Netgear support (and I use that therm loosely) ran me through a whole bunch of useless "troubleshooting" (like downloading the same firmware the box came with, and several resets), generally treated me like an idiot (I have run Product Management/Product Marketing for SEVERAL TCP/IP stacks and other network hardware and software, so I know I know more about networks than their support team). All it did was cost me many hours of time to re-build the configuration, and waste 2 days replacing the router. After 2 days of back and forth with them, all they had to offer was, "return it to Amazon." (Like I hadn't thought of that already.) With my horrible experience with Netgear support, what I had learned in this forum, and the fact that the routers were once again out of stock at Amazon I returned my Netgear and bought an Asus RT-AC88U instead. It works great, and the range is better than I had with the R9000, for the brief time it was alive.
