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Forum Discussion
RS700 firmware update 1.0.9.6
Hi
After upgrading to 1.0.9.6, something has prevented some of my 2.5ghz devices from being able to connect to wpa2/3 setting when smart connect is enabled.
the only way to resolve was to disable smart connect and change security to wpa2 only, or downgrade firmware which I have now done, and everything is working perfectly again.
Has anyone else had this issue?
Thanks
62 Replies
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Why is Netgear leaving faulty firmware 1.0.9.6 version on their website? They won’t pull it…
When will the newer non beta firmware release? Why is it taking so long? Netgear leaving up current broken firmware on their website?
I am having similar problems with a few of my 2.4GHz devices (Honeywell thermostat, Dyson Air Purifier, and Sony DVD player). I would be willing to install the trial firmware and report back.
I had issues with the latest firmware 1.0.9.6 breaking notifications on my Eufy cameras (not getting notifications). Once I rebooted the router, the notifications worked for a few days, but then they broke again. Reverting to firmware 1.0.7.96 fixed the issue. I would like to test the trial firmware if it addresses the issue.
Hi ipg8x I've sent you a direct message. Please check your inbox.
Yes, you're definitely not alone — I've seen multiple users report similar issues after upgrading to 1.0.9.6, especially with legacy 2.4GHz devices failing to connect when WPA2/WPA3 mixed mode is used alongside Smart Connect.
It seems like the firmware’s implementation of WPA3 is stricter or buggy, and some older devices just can't complete the handshake properly. Disabling Smart Connect or forcing WPA2-only, like you did, is currently the most reliable workaround.
Downgrading the firmware is smart if stability matters more right now. Hopefully Netgear acknowledges this in the next patch. I’d recommend reporting it via their support form or community so it gains visibility.
Hi,
I've sent you a private message—could you please check your inbox when you get a chance?It would be a huge help if we could gather more information from your setup to investigate the WPA2/WPA3 mixed mode issue further. Thanks in advance for your support!
NG is already aware of the issues with v.6 FW. Users can reach out to NG for a beta sample to try or revert back to last working version of FW.
Same issue here, Honeywell Themostats show on the Router device list, but I cannot connect them to the RS700.... cannot coonect to an IP address. tried all the reset, etc above.... no success. I'd be willing to try Beta also.
Hi,
Thanks for your feedback.
I just sent you a PM—please check and let us know if the trial firmware works.
Just to add to this discussion.
I updated to this Firmware today and then none of my devices could connect to my 6ghz network (I like to separate them out). I downgraded to V1.0.8.64_3 and all started to work again.
KB.
Just adding that I've had similar issues once upgrading to 1.0.9.6. My Honeywell thermostat and my GE oven will no longer connect. Not the end of the world but kind of annoying since they worked fine before the update.
Hi,
Thanks for your feedback.
I just sent you a PM—please check and let us know if we can gather more information from your case to help us improve.
I was able to downgrade to v1.0.7.96 successfully on my Netgear RS700S router and it resolved ALL of my issues related to connectivity following the upgrade to v1.0.9.6.
Specifically, my La Crosse C83100 weather station, Honeywell Series 9000 wifi thermostat and Western Digital MyCloud PR2100 (would not remotely reboot) ALL went back to normal function after the downgrade.
If you have connection issues with WPA2 or WPA3 after the firmware is upgraded to v1.0.9.6, please let us know if you would like to try trial firmware. We've identified some possible causes and we would like to confirm if that address all the cases reported here.
Please PM RichardTTT if you would like to give it a try. Thank you.
Willing to give it a go if you still want testers.
Hi there,
Thanks for sharing your experience — you're definitely not alone. Several users have reported similar issues with 2.4GHz devices struggling to connect when using WPA2/WPA3 combined security under Smart Connect after updating to firmware 1.0.9.6.
Your workaround (disabling Smart Connect and using WPA2 only) is a solid temporary solution, and reverting to the previous firmware is also a valid step until a more stable release is available.
Hopefully, the developers will address this in the next update. In the meantime, sticking with WPA2-only security and manual band separation seems to provide the most consistent results for older or less compatible devices.
Let us know if you find any other tweaks that help!
I did have some issues with the v1.0.9.6 firmware and Wifi performance.
I have a separate 2g band configured on a different SSID for certain IOT devices that work only with 2g and get confused when Smart Connect is enabled, so I not use Smart Connect.
A couple of these devices failed to connect to the 2g band after v1.0.9.6 firmware upgrade. Some of those devices are a Trane ConfortLink II XL1050 and a Bond Bridge Part# B07CR99LXG.
I also may have been having problems with other devices some of which are connected to the Guest network, which is isolated from the rest of the wifi networks. Those devices are Roomba robotic vacuums, Ring Cameras and Chime devices. My network has over 120 devices connected of which about 20 are Wifi.
I did not run into fixed IP address changing from static or not following reserved settings on the router, but the RS700 router DHCP range is configured so that all static IP devices are outside the DHCP range which starts at 100. If the static devices are outside the DHCP range the router should not change or assign other devices to those IP addresses.
I did also see issue with the RS700 playing nice with Netgear access points like the WAX 630E when the Wifi SSID's are the same but configured on different channels far away from the router. That seemed to work fine with prior firmware versions as well.
Hi,
I just PM with a trial firmware for the issue you reported. Let me know how it goes once you’ve had a chance to try it out!
Thanks,
Richard.
