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ramanj123's avatar
ramanj123
Aspirant
Aug 10, 2018
Solved

Could not connect to Readycloud

Hello,

    I have a readynas 516. Current version is 6.9.3. I have Readycloud in switched off mode. If I try to switch on by sliding, it asks my email and login password, once I give, it says "There is something preventing ReadyNAS from connecting to Readycloud Server. Please reboot your ReadyNAS and try again." I have a internet connection in my readynas 516 with DNS 1.1.1.1 and 1.0.0.1. From network it is reachable. I have downloaded Readycloud and installed on a desktop. When I login, it says, currently you have no registered devices. Serial number of the device is 3C82360C01375. I could login to the device through admin password and could login with RAIDar also. Please guide me how to solve this.

  • Great! I had to remove a very old config file so the system could generate it again when you enabled ReadyCLOUD.

25 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    When you look at the cloud page on the NAS, are you seeing the two green checks (one for internet available, the second for services available)?

    • ramanj123's avatar
      ramanj123
      Aspirant

      On cloud page of ReadyNAS, I am not finding any green check. Please see the snapshot attached herewith.

       

      Regards,

      janakiraman

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        Please send in your logs (see the Sending Logs link in my sig).

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