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Forum Discussion
Readycloud desktop app - cannot open folders
Hi,
Since the Readycloud 1.12 /FW 6.5.0 upgrade, weird connection problems have arisen.
99% of the time, the desktop app connects (after quite a wait, I might add) and actually displays the directory list. When I click any folder to open it in Windows 7 explorer, the grinding wheel appears on the left and then after a while nothing. It does NOT display the contents of the folder. Nothing happens.
The account is accessible via the webportal and the same account works well on other pc's using the Readycloud desktop app.
I have tried the following, to no avail:
-Disabled antivirus
-Disabled firewall
-Uninstallation (even via Revo Uninstaller) followed by fresh install
-Tried both wireless and wired connections
-Disabled IPv6 in windows network adapter settings
-PC reboot
Cannot downgrade to previous version of Readycloud as these fail to connect now...
Help would be much appreciated.
Thank you
51 Replies
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Hello Vilaplano,
Please logout the account from ReadyCloud and exit it from the bottom Please login to the admin page and go to Cloud > Settings. Make sure the Use Proxy Settings is unmarked then get to Security, make sure Encryption is not checked.
Once done, launch the ReadyCloud desktop client then log in with your myNetgear account name and password.
Regards,
I have 2 readynas, a 104 and a 204. Readycloud ios app would not open the 104. Showed it as online but no connection. I tried the above suggestion and now it works. Question, it showes "Connected (Readycloud). The 204 shows " Connected (VPN). Is that an issue? Should it read connected VPN? If so, how do I change that.
Hi Kberna1376,
That differs if you are connecting locally or if you are on another network (mobile data, restaurant, office, hotel, and etc.).
Kind regards,
BrianL
NETGEAR Community Team
I have the same problem. The desktop app connects and I can open the admin page, however I cannot open the folders. I have followed all of the suggestions above, but still no acess to folders.
I must comment that the ios app works perfectly with NAS and folder access.
Hi Kberna1376,
Does the same thing happen if you're login as the ReadyCLOUD admin? Or it only happens on secondary ReadyCLOUD users?
Kind regards,
BrianL
NETGEAR Community Team
Hi.
The suggestion presented by JennC on 03-06-2016 does not work.
Anything else we can try?
It seems that this all stems from the FW6.5.0/readycloud->MyNetgear account binding operation forced upon us recently.
Frustrating to say the least!
All sorts of gremlins now...
Thx
When will Netgear fix Readycloud 1.12? Folder access is broken and needs to get fixed ASAP!
i have the same issues.
Until yesterday i could access my nas on windows explorer just typ my ip give user and pass and there where all my shares.
Today no more access to all my shares only my www share.
After some searching i found under the HTTP service that standerd intertnet would go to my www share. when i changed that i could not access my nas anymore in windows explorer.
When i go to my browser and go to my ip/admin i can access al my shares and settings.
Also with the readycloud program i can see al my main shares but cant open them ...
So i look to turn off HTTP service becaus i think there is the error but no can do ??
I'm ussing windows 10 home and readycloud 1.12
- Hi,
I have a similar situation. New RN516 installed a week ago, fully accessible via network and ReadyCloud. Suddenly, can't connect to "services' on cloud tab, shows I'm connected to Internet. Also can't connect to ReadyCloud/Netgear, unit discovered but shows offline and can't see shares.
Using static IP outside DHCP on router, inside subnet, did it this way with my Ultra6 and it worked for years.
Did as suggested adding DNS server with router IP and magically I was back online. Moments later I was kicked off again. Tried entering Google DNS didn't help. Changed IP to within DHCP range and then I couldn't even get online. Changed back to outside DHCP as was connected to Internet again, but still no services on the cloud tab. Please help, always appreciated. - To add, I can connect via readycloud app, device list updates and shows RN516 online, selecting it brings me to share list, "connecting" but it never connects and can't see inside the shares.
It seems the share list is outdated though, showing a USB drive share that I connected a couple of days ago but is no longer connected, thus I suppose the list has no updated since the last time I connected. Could this be the problem?
Same if I login to ReadyCloud via browser, RN516 discovered, shows online, but I can't see the shares.
This is one of the main features of readynas, remote access, how can it be not working and no solution?
Please see above post for more details and questions. - Hi I am trying to set up readycloud and am having the same issues as described here, I have set up two cloud users and given them access to my share. If I log in using the web portal I can access the shares as any of the users. If I am using v1.12 of the ReadyCloud Desktop App on Windows 7 I can view the shares when logged in as the two users but if I click or double click on the share I want to open nothing happens and I just get a spinning circle. However if I log in to the ReadyCloud app as the using the ReadyCloud admin account the app works fine and it opens up the share as a folder in windows explorer. The fact that the app works when I am logged in as ReadyCloud admin would rule out firewall/software issues on the laptop I am using. Its almost as if there is another permission that needs to be set for the app to work for the users that the admin account has. Thanks Graham
Hi Graham, welcome!
Here's what worked for me:
I'm not sure how, but I solved the problem. I think what I did, after trying SO MANY suggestions, was log off all remote, readycloud, admin pages. Starting with network access to the device, on the cloud tab, turned off readycloud, on the network tab, eth0->gear->settings, I ensured ipv6 was disabled, and on ipv4 tab I removed the DNS of my router, so there were no DNS servers showing. I then reverted back to the original static IP address outside the DHCP range of my router, within subnet by re-adding that DHCP reservation to the router, using MAC address of the RN516 and my given hostname. Went back to the network settings ipv4 tab, changed IP back to this value, admin GUI restarted with old IP address and I went to the address bar in my browser, putting the new IP address in. System logged in, I then added the router IP by adding a DNS server on the ipv4 tab in network settings and turned readycloud back on. Voila! Logged back into readycloud and could see all shares. logged into readycloud via iphone, aslo now able to see and access all shares, stream, download, etc!
The only thing that's still a bit confusing to me, is that although everything seems to be working, on the cloud page in the local admin GUI, Internet still shows with green checkmark, by services stil has the red x! How can it be now that I'm accessing all files from all devices?
I'm still a little concerned that the original NETGEAR account shows the original hostname (device ID) of my readynas despite my changing it.
Any suggestions?
Graham, these last 2 questions have yet to be answered, the service on the Cloud tab still show the red X yet they are working. I'd still like to hear comments from the community about how that might be fixed and why it is showing not connected.
Also, you might try turning off your global SMB (or other servcie) thats problematic, and turn it back on. This was another issue that I needed to resolve after the process above because my ReadyNas was no longer showing in my network in explorer and I than couldnt access it via the network. All solved now.
Good Luck!
Thanks I have been messing about with this all day to get it to work properly. :(
It's wierd, I am showing Internet connection and services available. Everything works fine when I am logged into the desktop app as Admin tested from different machines/external networks its just when I am logged in as a user the folder share just wont open. Everything works fine from the web portal as well whether I log in as admin or one of the users.
This is annoying as my work are opening a small office in New York (i'm based in the UK) with 7 people working on laptops and they are going to be in a rented office space where we can only have very limited network hardware with the Internet provided by the building. I want a simple solution that will just work and can be backed up to cloud storage. I was hoping the ReadyCloud would work so I wouldnt need to have a separate router with VPN and static IP addresses etc for when they are out of the office.
Hopefully this is just a bug with the current firmware/client and they will release another one soon. The users can always use the web portal I suppose but they wont like that its much better to be able to browse the shares in windows explorer.
If you use Explorer to navigate to %PROGRAMFILES(x86)%\NETGEAR\Remote\bin\ , use a good file editor (like Notepad++) to edit ReadyCloudClient.exe.config, change ENABLE_CONSOLE from False to True, and re-start the ReadyCLOUD client, then try to reproduce, do you get an error when ReadyCLOUD tries to issue the loading Explorer command in the console window?
this not solve for us. and we can not open folders at http://readycloud.netgear.com/ all this problem came after the change from user name to mail as user.
- Hi Kohdee Thanks for getting back to me. For some reason it was working on the laptop I was testing it with earlier today however it has now stopped working again. With the console enabled I get this error when I try to open the share and just get the spinning circle. <131129749185471990> [14/07/2016 14:01:58]: CloudService.NetAddConnection, Excep tion: Multiple connections to a server or shared resource by the same user, usin g more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again
- Hi Kohdee Here is the error message I am getting: <131129749185471990> [14/07/2016 14:01:58]: CloudService.NetAddConnection, Excep tion: Multiple connections to a server or shared resource by the same user, usin g more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again It looks like a problem with multiple sessions being open to readycloud I made sure I was logged out as the same user everywhere else but am still getting the error, is there a way to allow multiple sessions from the same user so I can see if that makes a difference? Kind regards Graham
I am receiving the same error as GrahamWebb regarding multiple sessions. Is there a way to fix this error?
Thanks,
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