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Solved
ReadyCloud Destop App - Device is offline after today's update
Hi,
Today (2016-10-19) the App told me to update. After updating the App it is still connectet to my NAS at home (NAS ID is shown), but tells me the NAS is offline.
When remote connecting to my home PC I can confirm the NAS ist on, running and shown in the local network. But even the local installed Desktop App tells me, the NAS is on, but offline!??
NAS is allready rebbotet; App was turned off and on. No change.
Did I ever mentioned Netgears Updates are made for nightmare's? :-/
Thanks
Christian
Hi tkernaghan,
Sorry for the inconvenience.
But it's no need to re-establish additional folders to sync on your box and PC. Please just follow below steps:
1. Uninstall the incorrect version of ReadyCloud desktop app;
2. Download the correct version on readycloud.netgear.com;
3. Install the correct version;
4. Remove this file in your computer:
On MAC: Remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows: Remove this file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exeAll folders you have synced previously would be still there after you installing the correct version. No need to setup the sync again.
Thanks
27 Replies
Replies have been turned off for this discussion
Sorry for the inconvenience. We have checked it on our side, our devices were shown online fine after the server deployment, so we think this should not be a common issue.
Can you contact us at readycloud@netgear.com so we can help you with this issue? Please mention that this is regarding the device offline issue posted on the Community.
Thank you in advance.
I have experienced the same problem with 3 units type RN312
Can you post the serials of the offline units that you expect to be online? You can also send them to readycloud@netgear.com.
Thank you.
I got the similar issue after upgrade ReadyCloud on my PC, it shows no device registered. Later on after I uninstall the new version and reinstall the old version, it now shows as offline.
Following some previous advice, I access the web portal under Cloud tab. Try to click leave, then restart and then turn on again. It doesn't work. On the top, it shows Internet Available but Service is not. Move the mouse over the help sign, it shows "Cannot attach the device. Try again later"
The same problem!!!
Every time that upgrade the firmware or other software there are problem!!!!
I am very sad.
Well I remotely logged into my work PC where I have not updated the readycloud app. I connect fine with it, however the updated app does not. So it stands to reason that its the upgraded app that has the problem
I have installed the previus version and is ok.
But NetGear Testing the new release?
:(
I found the version right now on readycloud.netgear.com is the same version I installed last month I downloaded from the server, it is the same 1.13 version, its MD5 checksum should be:
08E35F305F2672C3898FD2291A24EEDA ReadyCloudSetup.exe
Can you please confirm?
Thank you.
- YeZ, i did just that and it is again asking me to upgrade. Look at photo posted above with the thumb tack. Your servers are still pushing you to update so your end is still messed up. The updated app has the same vers as the regular app still on readycloud site for download. 2 versions with same V1.13 showing.
I just tried it again and right away it asks me to upgrade. I cancel the upgrade and all is fine. Other wise if I accept I get the version with the thumb tack as shown above.
So. Your still pushing out the update. Better check a setting on your servers or something. I am an IT tech and I can assure you your servers are still pushing out for u to updateThank you. We were able to see this issue on one of our PCs (the other ones just worked fine without prompting to update, strange), we are looking into this.
We have found the root cause. It was due to a miconfiguration on the server side during the deployment. We corrected it but the downloaded file during that period would continue to expose this issue.
The solution is to remove this file on your computer.
On MAC: Remove file / Users/[logged in user]/Library/Application Support/ReadyCLOUD/ReadyCLOUD.pkg.version
On windows: Remove this file C:\Users\[logged in]\AppData\Local\Temp\ReadyCloudSetup.exeAfter that, it won't prompt to update to a new version anymore.
If you happen to have the wrong version of Windows or Mac ReadyCLOUD app showing "Offline" device, please uninstall it, and go to http://readycloud.netgear.com to download the right version.
Thank you all and sorry for the inconvenience this might have brought to you.
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