ReadyCloud won't discover new ReadyNAS 102

Might be worth trying another browser, what are you using now? The GUI on the NAS itself seems to have issues with IE10. Try Chrome?

Do you have a run of the mill router, or something more fancy? I think ReadyCLOUD uses ReadyNAS Remote to connect, if there are picky firewalls, that will likely fail.

ReadyNAS OS 6.0.5 is promised soon, with a large amount of bug fixes. That may address something for this.

Hello, thanks for responding.

I have tried on IE, Chrome and Firefox and all give identical results.

I have downloaded the new firmware 6.0.5 and it is still giving me the same result. The only difference now is that when I try to discover the device, it fails immediately after about 3 seconds whether I press the button or not.

I'm using an Actiontec PK5000 modem that is pretty basic and I'm pretty sure there are no major firewalls enabled.

Does anyone have any ideas?

Discover isn't working for me either (though I haven't tried the hint to press the backup button). Manage, Access, and Browse all do work though.

I don't recall exactly how I got started - though I think I created my ReadyCloud account, and then enabled the ReadyCloud service on the RN102 (entering my Readycloud credentials in settings). Could be that the ReadyCloud account is identical to the ReadyNAS Remote account (I did this a while ago)

TNIS79 wrote:

Hello, thanks for responding. I have tried on IE, Chrome and Firefox and all give identical results. I have downloaded the new firmware 6.0.5 and it is still giving me the same result. The only difference now is that when I try to discover the device, it fails immediately after about 3 seconds whether I press the button or not. I'm using an Actiontec PK5000 modem that is pretty basic and I'm pretty sure there are no major firewalls enabled. Does anyone have any ideas?

Hi~
You can just go to the admin page Cloud->Cloud Services, tick ReadyCloud. Enter your cloud account. It's the same as register from cloud wizard.

And for discovery behavior, it's like this:
1. After factory default , before go to admin page, you can discover your NAS box in cloud portal.
2. If you go through the local setup wizard or just cancel it(after factory default, launch https://your_nas_ip will go to local setup wizard first), you cannot discover your box in cloud portal then.
3. Now you can press the backup button in the front panel of your RN102/104/312/314 for 5 seconds, and for RN316/516 you can just press up or down button of the touch pad to find a option for turning on discovery. Then you can discover your box in cloud portal.
4. If you're already registered into cloud, even you re-turn on discovery, your box cannot be listed in cloud portal discovery page unless you enter the SN and search it. But this one hasn't in the released cloud portal yet. We will update the cloud portal later.

Hi~ You can just go to the admin page Cloud->Cloud Services, tick ReadyCloud. Enter your cloud account. It's the same as register from cloud wizard. And for discovery behavior, it's like this: 1. After factory default , before go to admin page, you can discover your NAS box in cloud portal. 2. If you go through the local setup wizard or just cancel it(after factory default, launch https://your_nas_ip will go to local setup wizard first), you cannot discover your box in cloud portal then. 3. Now you can press the backup button in the front panel of your RN102/104/312/314 for 5 seconds, and for RN316/516 you can just press up or down button of the touch pad to find a option for turning on discovery. Then you can discover your box in cloud portal. 4. If you're already registered into cloud, even you re-turn on discovery, your box cannot be listed in cloud portal discovery page unless you enter the SN and search it. But this one hasn't in the released cloud portal yet. We will update the cloud portal later.

Having the same problem - had managed to register my RN102 in ReadyCloud initially but later removed access. Was trying it out again but it's not detecting my NAS. Also, the serial number search isn't working either. Any ideas?

I have had the same problem as everyone else (albeit for the ReadyNas 104, but I guess it's essentially the 102 with 2 more bays)..........but it looks as though the problem is now fixed. Hope this helps others.

For the record, I am running the latest firmware and software.

In my case, I was getting as far as the last step in the discover stage, hitting the backup button for final confirmation, seeing "thanks" on the NAS screen and then 5 seconds later getting a timeout message from the PC saying my 3 minutes was up, even though it was only about 10 seconds. I tried this and a several other things a number of times without success. I also followed Leia's instructions and performed a factory reset, went straight to readycloud but still had the problem above.

The solution - I've done this twice now - is after the factory reset, access the NAS from Raidar, go to the cloud tab, ensure the ReadyCoud checkbox is ticked, click onto the ReadyCloud link and log into your ReadyCloud account (if you haven't set one up already you will need to). Your device should now be remembered.

The first time I did this, I might have searched on the NAS' S/N to locate the device (I don't recall precisely) but in any case I'm not sure that's necessary; I didn't do it after the second factory reset when the NAS was not initially recognized on ReadyCloud. I have been using IE10.

Hope it helps others.

My issue is very similar and I got it resolved with help from Netgear online chat.

I was able to set myself up with readycloud, but all subsequent users could not access it.

1. go to remote.readynas.com. Find the user account that isn't working and delete it from here.

2. Go back to readycloud and login as the admin account. Go to Manage. Delete the user from there. (this does not delete them off the NAS)

3. Go back to remote.readynas.com. Create the user account again. Make sure that the username matches the username in readynas admin. I recommend using email address for username in all places and assume everything is case sensitive. If there's a mismatch, the user can't see the drives they should have access to.

4. Go back to readycloud. Invite the user again.

5. Login as the user. Confirm access.


Yeah, it's a mess. Will be easier here on out. This certainly isn't meant for an environment with a lot of users.

Hi I had issues setting my 102 up in the beginning. I purchased a WD 4TB NAS Hard drive for it and I could not get Net-gear Admin page to open no matter what I tried. I checked the IP address of the NAS and could see it under windows but I could not access the webpage. I tried forums and Google but to no avail.
I eventually after a frustrating hour and a half pulled out eh hard drive and connected it to a spare external hard drive slot and went into Control Panel/Administrative Tools/ Computer Management/ Disk Management. Under the disk management I found the drive I connected and right clicked and selected "Delete Volume". It deletes all file-systems and leaves the drive blank. I re-inserted it into my NAS 102 and successfully gained access to the admin site. It seams the ReadyNAS can only read HDD's which are empty of any file-system. I am not sure if this applies to double or quad bays only as they are running RAID and not single bays but worth a try.

By the way, I have had no issues since and even added a second HDD the same way.

Leia wrote:
4. If you're already registered into cloud, even you re-turn on discovery, your box cannot be listed in cloud portal discovery page unless you enter the SN and search it. But this one hasn't in the released cloud portal yet. We will update the cloud portal later.

Crikey!

This may still be the case. Upgrading to 6.2.2 I lost the ReadyCloud link. A client would just not connect and my RN102 shows an red X and NOT CONNECTED over the ReadyCloud section of the Cloud tab on the local Admin page despite all credentials being correct. Assuming a database glitch, I deleted the device from the ReadyCloud page and tried to rediscover. I'm afraid I still can't make discovery work on an un-firewalled segment, same ISP, same DNS. Backup key, serial number, restarts, everything bar a factory reset.

Not EVER being able to reconnect a device is a pretty fundamental problem.

Has anyone found a workaround?

Anyone? Netgear support have gone totally silent on this. (Probably because my NAS is secondhand).